Hi Dan, we're sorry to hear that you're having a scratching issue causing you to not have a great experience with our Elkay HDU24189F Crosstown Stainless Steel Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. We recommend using a bottom grid to help prevent scratching. The Elkay CTOBG2216SS Crosstown Stainless Steel Bottom Grid is the recommended bottom gird for this model sink. I've also included links to our online Help Center articles for Stainless Steel Care and Cleaning, Removing Surface Rust, and Crosstown Sink Refinishing Instructions. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail.
https://helpcenter.elkay.com/hc/en-us/articles/360004330093-Stainless-Steel-Sinks-Clean-Care-
https://helpcenter.elkay.com/hc/en-us/articles/360055620214-Removing-Surface-Rust-From-Stainless-Steel-Sinks
https://helpcenter.elkay.com/hc/en-us/articles/360003883153-Elkay-Crosstown-Sink-Refinishing-Instruction