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Customer Reviews for Elkay Signature Plus 24in. Undermount 1 Bowl 18 Gauge Stainless Steel Sink Only and No Accessories

Internet #100559689

Model #SPUH2118

Store SKU #496017

  • 23.500in. x 21.125in. x 9in. Minimum cabinet size 27in.
  • 18-Gauge stainless steel
  • Deep high-capacity bowl for easy use

Customer Reviews

  • 4
    out of 299 reviews
  • 52% recommend this product
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Showing 1-30 of 299 reviews
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Happy with the purchase but the delay/timing for delivery was...
Happy with the purchase but the delay/timing for delivery was not clearly explained.
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  • Verified Purchase
Scratches
I just recently had my Elkay undermount sink installed. I was shocked to see scratches on it. You can't feel the scratches, but you can see them! I only wash dishes inside a plastic tub, not directly in the sink, so I could not understand why I was seeing scratches. It seems each day, more and more scratches occur. Is there anyway to get the scratches out, like buffing them? I would not recommend this sink, as mine came with my kitchen remodel through Home Depot, the only sink they recommended. I wish I would have gone on line and checked out the reviews first, then maybe the kitchen designer could have shown me another option. I will contact customer service and see if there is anyway to removed the scratches, but like I said, they are inside the sink, not on the top of the sink, you see them, but you cannot feel them. My sink was installed a week ago.
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Response from Elkay Product ExpertSep 28, 2022
Hi, we're sorry to hear that you have an issue with scratches causing you to not have a great experience with our Elkay HDU24189F Crosstown Stainless Steel 24" x 18-1/4" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. I have included the direct link to our online Help Center articles for Care and Cleaning and Crosstown Sink Refinishing below. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com as we would like to discuss the matter in more detail.

https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care
https://helpcenter.elkay.com/s/article/Elkay-Crosstown-Sink-Refinishing-Instructions elkay
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    It’s really a great size and very quit....
    It’s really a great size and very quit.
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    • Verified Purchase
    Hard water stains, water does not completely drain
    DO NOT BUY the Crosstown by Elkay if you have hard water. Used several days. Small puddles of water dry out leaving behind puddle shaped splotches all over the sink. Because it is an undermount sink, it can not be removed to return because the countertop is glued in place. Huge mistake, very bummed. I loved my old Elkay, and bought this to replace it. Is there a better quality Elkay product that does not have this problem? I have 2 more kitchen sinks to buy.
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    Response from Elkay Product ExpertAug 29, 2022
    Hi Katie, we're sorry to hear that you are having an issue with water spots causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel 31-1/2" x 18-1/2" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Daily cleaning of your stainless steel sink is recommended to avoid build-up of soap or mineral deposits, which may adversely impact the product’s appearance. Use an ordinary mild detergent to wash the sink, rinse, and then dry with a soft cloth. I have included a direct link to our online Help Center article on Stainless Steel Sink Care and Cleaning. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail.

    https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care elkay
      You have a very limited supply of sinks in the...
      You have a very limited supply of sinks in the 209 area code ! Went to San Leandro to pu sink !!! May want to increase your inventory! Fred
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      • Verified Purchase
      Good but steep price for 18gauge
      Easy to put together and overall good quality. The reasons I didn’t give it 5-stars: - steep price, for the sink only, without any accessories. Kraus is a bit cheaper, great quality and comes with all accessories - 18gauge steel as compared to most other brands which make 16gauge (lower gauge = better steel) - not so sound dampening Tbh we had to buy a sink on the spot and couldn’t wait for a week or so for the other ones to ship, otherwise I probably wouldn’t have got this one.
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        • Recommended
        It looks beautiful and has so much space...
        It looks beautiful and has so much space
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        • Verified Purchase
        Our contractor had no issues with installation. We really...
        Our contractor had no issues with installation. We really like the depth and single bowl shape. I put the faucet on the right hand side, which has nice eye appeal. Only time will tell as far as durability.
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        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
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        • Verified Purchase
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        • Verified Purchase
        This sink is perfect for a small undermount sink that...
        This sink is perfect for a small undermount sink that is small enough for an apartment and large enough to fit large pots and pans.
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        • Verified Purchase
        For the price it should include the grate and stopper....
        For the price it should include the grate and stopper. Other brands include this otherwise it is a nice product.
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        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
        I have had the sink for a week and everytime...
        I have had the sink for a week and everytime you turn on the water (washing dishes or even washing your hands) it gets water stains and you have to take a something to clean iout all the water stains. We left a fork in the sink overnight and the sink created a rust spot already. Very disappointed.
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        Response from Elkay Product ExpertApr 29, 2022
        Hi, we're sorry to hear that you are having some rust spots that caused you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel 31-1/2" x 18-1/2" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. Sometimes this can just be surface rust from high iron in the water. We have articles on our online Help Center for Stainless Steel Sink Care and Cleaning and Removing Rust From Stainless Steel Sinks. I have included the links to those articles below. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com as we would like to discuss the matter in more detail.

        https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care
        https://helpcenter.elkay.com/s/article/Removing-Surface-Rust-From-Stainless-Steel-Sinks elkay
        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
        quality material and good size...
        quality material and good size
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        • Verified Purchase
        None more needs to be said...
        None more needs to be said
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        • Verified Purchase
        This sinks scratches very easily. Disappointing. For the price paid,...
        This sinks scratches very easily. Disappointing. For the price paid, it should not have this issue. Would not buy it again.
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        Response from Elkay Product ExpertMar 24, 2022
        Hi, we're sorry to hear that you are having some rust spots that caused you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel 31-1/2" x 18-1/2" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. Light scratches are normal for stainless steel sinks; over time they will blend into the uniform finish pattern. I've also included links to our online Help Center for Stainless Steel Sink Care and Cleaning and repairing the finish on Crosstown sinks to remove scratches. I have included the links to those articles below. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail.

        https://helpcenter.elkay.com/hc/en-us/articles/360004330093-Stainless-Steel-Sinks-Clean-Care-
        https://helpcenter.elkay.com/hc/en-us/articles/360003883153-Elkay-Crosstown-Sink-Refinishing-Instruction elkay
        • Verified Purchase
        We bought this as our old one was fiber glass...
        We bought this as our old one was fiber glass and had a hole in the corner. This looks so amazing! My husband was able to install it and adjust the garbage disposal to fit perfectly! I’m super happy with this sink.
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        • Verified Purchase
        Showing 1-30 of 299 reviews

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