The 3-way diverter only lets water through in 2 of the 3 positions. Therefore, it is useless since the whole point of it was to have the option of the handheld shower only.
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Response from Customer Solutions Jan 21, 2020
Hello Gladys,
I'm sorry that your Delta 3-way diverter is not working correctly. Please allow us to help with this issue. You should receive a email from me shortly. Please refer to my email for assistance.
Best regards,
Brandis
Customer review from deltafaucet.com
Oct 3, 2018
I ordered the Delta 3-Way Shower Arm Diverter over the phone. HD employees were professional, and...
I ordered the Delta 3-Way Shower Arm Diverter over the phone. HD employees were professional, and kind. HD tracking is one of the best. Product arrived intact, and with directions. This is a nice all metal product. The directions are easy to follow. I had some leaking initially. One area needed additional hand tightening. The other area I covered with a cloth and used pliers to tighten.I did use plumbers tape too. The forward position is for the main shower head. The middle position is for both shower heads. Pulled back is for our slide arm shower head. The water flow does decrease in each shower head when both are on, but with both on the pressure is still great. We are very happy with this product. It has enhanced our showering experience.
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Recommended
1 found this review helpful
Apr 12, 2018
This diverter valve has all the features I needed. It runs two separate heads with the choice of ...
This diverter valve has all the features I needed. It runs two separate heads with the choice of operating one the other or both. It has the holder of a hand held unit and a lever control switch which works easily and accurately.
it has a nice finish ans installed very easily.
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Recommended
Feb 14, 2018
Rubber Gasket Issues
As John G stated, a year ago, the rubber gasket breaks and leaks. My gasket looks just like John G's does in his pictures.
I also, have one more issue. I need to replace the hose for the handheld shower and when I go to remove the hose, on the end that connects to the diverter, instead of the hose disconnection from the diverter, the piece in the images twists off of the diverter assembly. I tried to hold it to remove the hose and the sharp edges cut my hand.
Where can I find a hex key that fits the part in the picture?
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Response from ConsumerCareMar 21, 2018
Hello PinkPhoenix,
Thank you for your review on the Delta 3-Way Shower Arm Diverter with Hand Shower Mount.
I am sincerely sorry to hear that the edges on your diverter were so sharp that they cut your hand while trying to remove the hose and I apologize that the gasket has failed within the diverter.
I apologize for this inconvenience and I am happy to assist you today.
If you could please refer to the email I sent to you regarding this matter, we will be happy to assist you further with this issue.
Please feel free to give us a call if we can assist you with anything else going forward at 800-345-3358.
We hope to hear back from you soon!
Thank you,
Brandy
Delta Faucet Company
Customer Service
Customer review from deltafaucet.com
May 3, 2017
The unit is sturdy and solid. The finish is nice. The lever is easy to use even for people with a...
The unit is sturdy and solid. The finish is nice. The lever is easy to use even for people with arthritic hands. The positions are main only, both, auxiliary only. I have used the item for several weeks and it works great.
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Verified Purchase
Recommended
2 found this review helpful
Jan 26, 2017
High-quality valve, but inferior attachment gasket
We recently purchased this Delta U4920-PK shower diverter valve after the valve we had purchased a few years ago from a big-box store finally broke. I was very impressed with the apparent quality of this metal valve, compared to the all-plastic one we are replacing. Also, the simple ease of pushing or pulling the large lever to switch the water flow, instead of turning a hard-to-twist knob, is a great design.
However, there is a major flaw which prevented us from ever using this new valve. As other reviewers have reported here and on other websites, the valve leaks at the attach point! Prior to purchase I had assumed from those reviews that these folks simply did not tighten the attach nut enough. But that’s not the problem! In fact, the problem is, when you tighten it enough that it won’t twist on the inlet pipe, the rubber gasket gets pushed up into the inlet pipe, making the entire assembly loose and not watertight. Once that happens the rubber gasket is cut and deformed, and there is no longer any way to tighten it. This gasket should be made of a much firmer material so it can be tightened without deforming. The plastic valve from the big-box store didn’t have this problem, so I’m sure there is a way to fix this.
It’s a shame that, in our experience, a simple inexpensive part like this rubber gasket makes this fine valve unusable. I would give this product 5 stars if it were not for this gasket issue. The accompanying photos illustrate the problem.
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Response from Customer Solutions Jan 30, 2017
Hi John G,
I am very sorry to hear you experienced a issue with your Delta 3 way diverter and appreciate you providing suggestions. I have reached out to you via email. Please refer to my email for further assistance.
Customer review from deltafaucet.com
Aug 12, 2015
Poor Quality-Too much plastic
Have had the combination hand held/rain shower head installed for about 2 years. Suddenly I get a huge leak that squirts all over the shower wall coming out of this diverter valve via crack in the plastic chrome plated housing at the base of the hand held shower hose connections. This item was purchased at COSTCO and I no longer have the receipt to try and get it replaced. This replacement diverter valve is more expensive than I paid for the complete assembly
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Response from Customer SolutionsAug 14, 2015
Hi Owen,
I'm sorry that your diverter hand shower mount cracked! I would be happy to help you with that under the Lifetime Warranty. Please watch for an email from us with more information.
Thanks,
Jon
Customer review from deltafaucet.com
Mar 11, 2014
This is an excellent diverter!
I added this diverter to my Delta 3-Spray 2.0 gpm Shower-Mount Handshower in Chrome, Model # 54471-20-BG, Internet # 203124825. So glad I did. This is the best quality diverter that I've ever used. I'm very happy with this product and highly recommend it for all showers.
by
Verified Purchase
Recommended
5 found this review helpful
Mar 1, 2023
by
Verified Purchase
Jan 12, 2022
Works as designed. No problems....
Works as designed. No problems.
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Response from DeltaFaucetMar 26, 2022
Hi JBMCTX,
Thank you for your review! We are very happy to hear you are so satisfied with your Delta Faucet model U4920-PK! We greatly appreciate you taking the time to leave your feedback and your loyalty to Delta Faucet Company!
Best Regards, Tim Digital Communications Specialist
Nov 10, 2021
Shipping was FAST, quality of product was excellent, the only...
Shipping was FAST, quality of product was excellent, the only con is the holder was too small and is made of plastic…other than that, it was a good product.
by
Oct 6, 2021
The best valve for this task that I've ever found,...
The best valve for this task that I've ever found, great delivery too
by
Sep 23, 2021
Its a leaker with a bad washer
The design of product for its intended use is good and seemingly made of quality metal. But, unless I cranked too hard tightening it to the shower arm-pipe it leaks because the rubber gasket inside the diverter split and pushed out whereas it leaks a steady stream. The reason I cranked more than recommended is because it would not seal and was loose. Delta says hand tighten, but that does not work. I really put a lot of plumbers tape on shower arm too (as I always do without problems), but this product leaks. Reviews before my purchase spoke of leaks but I assumed they did not know how to do minor plumbing because I never have problems, but this one leaves me wondering about my skills as much as the product.
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Response from DeltaFaucetSep 24, 2021
Hi GodBlessAmerica,
Thank you for contacting us at Delta Faucet. I apologize for the leaking issue you are experiencing with this Delta Faucet model U4920-PK 3-Way Shower Arm Diverter with Hand Shower Mount in Chrome and I understand how frustrating it can be, but am happy to help you. Please contact us directly by phone at 1-800-345-3358 or email at customerservice@deltafaucet.com as we would like to resolve this matter for you at this time.
Best Regards, Tim
Verified Purchase
Jul 22, 2021
Quality is very good....
Quality is very good.
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Response from DeltaFaucetSep 16, 2021
Hi BELLA, Thank you for your review! We are very happy to hear you are so satisfied with your Delta Faucet model U4920-PK 3-Way Shower Arm Diverter with Hand Shower Mount in Chrome! We greatly appreciate you taking the time to leave your feedback and your loyalty to Delta Faucet Company! Best Regards, Tim
Verified Purchase
Apr 1, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Mar 5, 2021
Great diverter
Not sure about the person who said there was a flow restriction on it. I have not encountered this and it works great
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Recommended
Mar 5, 2021
Working very well. Way better than the plastic crap...
Working very well. Way better than the plastic crap
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Response from DeltaFaucetMar 5, 2021
Hello Tk! Thank you for your review! We are very happy to hear you are so satisfied with your Delta Faucet 3-Way shower arm diverter with hand shower mount model U4920-PK! We greatly appreciate you taking the time to leave your feedback and being a Delta Faucet customer! Best Regards, Tim
Verified Purchase
Feb 17, 2021
by
Verified Purchase
Jan 15, 2021
Easy to install and is easy to switch between spray...
Easy to install and is easy to switch between spray options.
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Response from DeltaFaucetJan 22, 2021
Hi! Thank you for your review! We are very happy to hear you are so satisfied with your 3-way shower arm diverter! We greatly appreciate your feedback and being a Delta Faucet customer!
Best Regards, Tim
Verified Purchase
Nov 26, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Oct 24, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from DeltaFaucetOct 28, 2020
Hello! Thank you for your five star rating! We appreciate your feedback and in being a Delta Faucet customer! Best Regards, Tim
Verified Purchase
Jul 24, 2020
Homeowner
Solid feel, nicely finished chrome. However, I don't know if it was that my shower hose is a weird size or not...probably not?...when I hang the handheld nozzle on the diverter, it barely fits into the bracket. Barely like, you can't even straighten it out without it falling off.
by
Verified Purchase
Customer review from homedepot.ca
May 30, 2020
Just as described, does what it should...
Just as described, does what it should
by
Verified Purchase
May 20, 2020
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Apr 7, 2020
Works as expected.
Works as expected.
by
Verified Purchase
Recommended
Mar 11, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Sep 24, 2019
Hand held shower wand would not fit into the holder...
Hand held shower wand would not fit into the holder
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Verified Purchase
Sep 10, 2019
work great well made
work great well made
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Verified Purchase
Recommended
May 15, 2019
It's a simple device and works perfectly. I got...
It's a simple device and works perfectly. I got it to replace a cheap plastic valve my Mom got for her apartment. She shouldn't have any more problems. The luster of the thick chrome plating looks much better than the original device.
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Verified Purchase
Feb 19, 2019
It attached easily to shower arm behind the shower head,...
It attached easily to shower arm behind the shower head, fits and supports my Delta hand held shower perfectly. At 5'3", I can reach the controller lever, which is 76" above the tub. Finish matches my other Delta chrome fixtures.