The handle is loose even after tightening the set screw. The handle adapter doesn't fit snuggly into the handle causing the handle to wiggle even after the set screw is tight. I am afraid this won't last long before it wiggles the screw loose. Also the adaptor is made from molded aluminum which can easily crack and/or strip. To many pieces in the kit indicates this is made to try and fit to many different faucets. I wouldn't buy this again. Over priced for what you get.
by
Nov 13, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Nov 12, 2020
Easy to install could have done without instructions just that...
Easy to install could have done without instructions just that simple
by
Verified Purchase
Nov 11, 2020
Looks great in newly tiled bathroom...
Looks great in newly tiled bathroom
by
Verified Purchase
Nov 11, 2020
I bought item and it did not match fit on...
I bought item and it did not match fit on the wall and existing plate. I could not return item because I misplaced the receipt.
by
Verified Purchase
Nov 11, 2020
I am enjoying it tha ks...
I am enjoying it tha ks
by
Verified Purchase
Oct 24, 2020
Looks and operates great....
Looks and operates great.
by
Verified Purchase
Sep 9, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Sep 9, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Sep 9, 2020
New bathroom remodel...
New bathroom remodel
by
Verified Purchase
Sep 4, 2020
piece of junk!
It looked good in the package but after putting it on, it looks horrible. Im definitley taking it back. Not worth the $50. Ill spend the extra money and buy a bigger brand name faucet company with the whole kit (faucet, shower head, face plate, and drain) since they dont sell it separately.
by
Recommended
Sep 2, 2020
First one was wrong had to go back and buy...
First one was wrong had to go back and buy the second one and take it back but it works wonderful
by
Response from DancoSupportSep 7, 2020
Thank you for providing your feedback. We look forward to hearing from our customers on how their DIY experience was as it always helps us to improve. We’re happy to hear that we were able to meet your expectations. If there is ever anything else we can do please don’t hesitate to reach out to us.
Verified Purchase
Aug 30, 2020
Absolute junk, I feel like I took it up the rear with no lube
Absolute junk. Don't bother. It lasted a week before I had to take off the handle to tighten the screw that holds it to the cartridge, which is a common issue and should be simple to fix, but since the set screw stripped, I now have to destroy the handle to get it off. Sorry Home Desperate, you failed on this one. I want my fifty bucks back.
by
Jul 30, 2020
Looks great! Works great!...
Looks great! Works great!
by
Verified Purchase
Jul 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from DancoSupportJul 23, 2020
Thank you for taking the time to write this review. Danco strives to provide the highest quality and most innovative products for the best value. However, products can sometimes not work for certain situations and therefore we provide technical assistance to help resolve those issues. Please contact our Product Support Team at 1-800-523-5135, option 2 and we will be happy to assist you.
Verified Purchase
Jul 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from DancoSupportJul 24, 2020
Thank you so much for reaching out to us and providing your feedback. We look forward to hearing from our customers on how their experience was. We’re happy to hear that we were able to meet your expectations!
Verified Purchase
Jun 23, 2020
I gave it 1 star because there was not an...
I gave it 1 star because there was not an option for less. It’s In a paper bag ready to be returned. It’s cheap plastic, the screws were too short and the piece that actually holds the handle on was missing the threads. Complete garbage.
by
Verified Purchase
Jun 19, 2020
Easy to install, looks
I bought this kit to replace an older Moen shower handle and escutcheon ring that I needed after replacing the valve cartridge for an older shower control in my 75yo house. I was a little disappointed to realize the chrome ring is made of plastic but considering the parts that are included for universal applications, making the parts from metal would be difficult. Somewhat pricey I'd say, but it saved me from a second trip to the store for parts I otherwise may have been without. Installation instructions and illustrations, especially via the Bilt app were very clear. Despite the faux chrome ring and price, once installed it looks and works great.
by
Jun 10, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from DancoSupportJun 17, 2020
Thank you for taking the time to write this review. Danco strives to provide the highest quality and most innovative products for the best value. However, products can sometimes not work for certain situations and therefore we provide technical assistance to help resolve those issues. Please contact our Product Support Team at 1-800-523-5135, option 2 and we will be happy to assist you.
Verified Purchase
Jun 3, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from DancoSupportJun 17, 2020
Thank you for providing your feedback. We look forward to hearing from our customers on how their DIY experience was as it always helps us to improve. We’re happy to hear that we were able to meet your expectations. If there is ever anything else we can do please don’t hesitate to reach out to us.
Verified Purchase
Jun 3, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from DancoSupportJun 17, 2020
Thank you for providing your feedback. We look forward to hearing from our customers on how their DIY experience was as it always helps us to improve. We’re happy to hear that we were able to meet your expectations. If there is ever anything else we can do please don’t hesitate to reach out to us.
Verified Purchase
May 20, 2020
3 Star Review
Rating provided by a verified purchaser
by
Response from DancoSupportJul 25, 2020
Thank you so much for reaching out to us and providing your feedback. We are sorry to hear that we did not meet your full expectations. If there is any way we can help find what you are looking for or troubleshoot any issues you have please don't hesitate to reach out. You can call our Technical Support Team at 1-800-523-5135 option #2 during our business hours (Monday – Friday 8 am – 5 pm CST) or if you prefer you can email them at support@danco.com.
Verified Purchase
Apr 16, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from DancoSupportApr 20, 2020
Thank you so much for reaching out to us and providing your feedback. We look forward to hearing from our customers on how their experience was. We’re happy to hear that we were able to meet your expectations!
Verified Purchase
Apr 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from DancoSupportApr 8, 2020
Thank you for providing your feedback. We look forward to hearing from our customers on how their DIY experience was as it always helps us to improve. We’re happy to hear that we were able to meet your expectations. If there is ever anything else we can do please don’t hesitate to reach out to us.
Verified Purchase
Feb 18, 2020
This handle set Is lovely, but hard to install. ...
This handle set Is lovely, but hard to install. It requires a slightly recessed hole to sit in. Unfortunately, the location of the screw holes to secure the plate to the wall is also in the location where the recessed, cut-away wall should be, rendering them useless.
by
Verified Purchase
Feb 18, 2020
Worked. Just stupid expensive. 42 dollars for trim ring and...
Worked. Just stupid expensive. 42 dollars for trim ring and trim ring with valve and shower head is 70 bucks.
by
Response from DancoSupportFeb 26, 2020
Thank you so much for reaching out to us and providing your feedback. We look forward to hearing from our customers on how their experience was. We’re happy to hear that we were able to meet your expectations!
Verified Purchase
Feb 11, 2020
This doesn’t fit quit like it should so now I...
This doesn’t fit quit like it should so now I have just a few drops of water dripping 24/7
by
Verified Purchase
Jan 29, 2020
Went in with no problem the first time! Runs great...
Went in with no problem the first time! Runs great
by
Response from DancoSupportJan 29, 2020
Thank you for providing your feedback. We look forward to hearing from our customers on how their DIY experience was as it always helps us to improve. We’re happy to hear that we were able to meet your expectations. If there is ever anything else we can do please don’t hesitate to reach out to us.
Verified Purchase
Jan 23, 2020
Not a fan of this one. The hole had to...
Not a fan of this one. The hole had to be pretty large in the tile, I had to grind out to make it bigger, a mess. Seems to work ok and looks ok when installed.
by
Verified Purchase
Jan 1, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from DancoSupportJan 1, 2020
Thank you for providing your feedback. We look forward to hearing from our customers on how their DIY experience was as it always helps us to improve. We’re happy to hear that we were able to meet your expectations. If there is ever anything else we can do please don’t hesitate to reach out to us.