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Customer Reviews for Arrow 10 ft. W x 20 ft. D Vinyl-Coated Galvanized Steel Carport, Car Canopy and Shelter

Internet #100660051

Model #CP1020

Store SKU #1000597581

  • Free-Standing carport with a flat roof design
  • Attractive matte texture finish gives a modern aesthetic
  • Arrow 15 year warranty

Customer Reviews

  • 3.9
    out of 508 reviews
  • 64% recommend this product
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Showing 1-30 of 508 reviews
Not for the north
Can’t hold snow on it. Make sure you rake the snow off if you get one or make braces or it will look like this…
by
Response from ShelterLogicSupportJan 24, 2024
Hello,

We are sorry to hear about this! Although the Arrow Carport delivers a 35-psf. snow rating for strength and stability, we still recommend immediately removing any accumulated snow off the structure. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7 days a week at 1-800-560-8383.

https://www.shelterlogic.com/registration-and-warranties

We are looking forward to assisting you! ShelterLogic
    2 found this review helpful
    I am happy with this product. I had no problems with assembling this product. Directions are clear for the most part. I live in the south and it has been really. It took me two days to install. One person can do the install. I would recommend two people. The product is strong and sturdy. The price is good. I rate it 5 stars. Overall I am pleased
    by
    Response from ShelterLogicSupportAug 4, 2023
    Thank you for the 5 star rating. ShelterLogic
    • Verified Purchase
    4 found this review helpful
    Nice cover for my tractor
    I managed to assemble this all by myself but it definitely took longer than a few hours. More like a week if you were to total up the hours. Several points I would like to make to make this a much better product. If they would paint a center line down the tops of the trusses it would really help. I did this with a yellow construction crayon and it helped to know that I was drilling in the right place. Also refrigerate the buytl tape to make it easier to handle.
    by
    Response from ShelterLogicSupportJul 5, 2023
    Thank you so much for taking the time to leave us a 5-star review. ShelterLogic
      • Recommended
      7 found this review helpful
      Very nice looking awning
      Finally got to build this thing. The self tapping screws were difficult to engage. Takes time for all this drilling.
      by
        • Recommended
        2 found this review helpful
        Poor quality
        I purchased the 12x24x9 carport one week ago and I am very disappointed in this model. First of all, the carport is wobbly and not solidly built, not sure if it’s because I got the taller model. Secondly, the paint on the frame is already flaking off in big chunks and already rusting. Thirdly, they provide a very thin layer of butyl tape that does not really seal the carport joints causing leaks. I don’t expect multiple years of use. Save your money and invest in a better quality product.
        by
        Response from ShelterLogicSupportMay 15, 2023
        Hello Ernie,

        We are awfully sorry to hear about this. When properly assembled, leaking should not be an issue. We would like to collect more info and possibly provide a solution. Please give us a call at 1-800-851-1085 (press 1).

        Thank you ShelterLogic
          6 found this review helpful
          LEAKS
          Leaks like our old tarp did. Followed direction to the T. We bought two, 1st one assembly was a learning curve, the 2nd one leaks just as bad! The company, Arrow, is no help. We waste $8000. We tried extra screws, caulking, flex seal liquid, flex seal tape, to the tune of $200 worth. Slowed the leaks down. Just bought a $100 tarp, looks terrible!!!
          by
          Response from ShelterLogicSupportApr 28, 2023
          Hello Thomas,

          We are awfully sorry to hear about this. When properly assembled, leaking should not be an issue. We would like to collect more info and possibly provide a solution. Please give us a call at 1-800-851-1085 (press 1).

          Thank you ShelterLogic
            6 found this review helpful
            Lots of work.
            Lots of work, Metal has a lot of sharp edges , Self tapping screws could be a little sharper.
            by
            Response from ShelterLogicSupportFeb 7, 2023
            Hello Brian,

            We are glad to see that you are satisfied with your Arrow Carport overall. We appreciate your feedback and will be using this proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic! ShelterLogic
            • Verified Purchase
            2 found this review helpful
            It wasn’t that bad to assemble if you have the...
            It wasn’t that bad to assemble if you have the right gadgets to keep it square and dimensions correct. The 2x2 tubes that were bent were a major problem, they were not bent correctly. The tubes needed to be bent with a mandrel so they wouldn’t be soooo distorted which was the cause of dimensions to be wrong once assembled.
            by
            Response from ShelterLogicSupportJan 3, 2023
            Hello Bobby,

            We are glad to see that you are satisfied with your shed overall. We appreciate your feedback and will be using this proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic! ShelterLogic
            • Verified Purchase
            4 found this review helpful
            Perfect for me
            I love it.Perfect size for compact cats with plenty of hright. Also has eye appeal..
            by
            • Verified Purchase
            2 found this review helpful
            Not worth the money
            I purchased the carport less than 2 years ago and it has rust on it.
            by
            Response from ShelterLogicSupportJul 18, 2022
            Hello,

            We are awfully sorry to hear this! Your warranty does cover rusting parts and panels. We strongly suggest you submit a warranty claim.

            https://www.shelterlogic.com/warranty-claims

            Thank you ShelterLogic
              6 found this review helpful
              Well we installed it and then installed the old metal...
              Well we installed it and then installed the old metal fencing from the original wood pen plus we added a small phone pole to the back plus the anchors it came with. Since then we have experienced one tornado and just had another storm just the other day and it is still standing . We are very pleased with our canopy. Thank you
              by
              • Verified Purchase
              5 found this review helpful
              It is awesome but the holes should be marked yo...
              It is awesome but the holes should be marked yo help with the alignment.
              by
              • Verified Purchase
              3 found this review helpful
              Rust in 2 week and leak
              Im very desapointed of the carport,after 2 week the end of the roof started to rust(i live in Quebec Canada) and its not winter yet... im worry that it wont last , and the roof leaked at several place, i had to put silicone all around, the silicone strip that is provided in the kit do not seem to seal properly. I do not recomment this carport.
              by
              Response from ShelterLogicSupportOct 23, 2020
              Hi Mathieu,

              We are very sorry to see that you are having a negative experience with your carport. Our customer service team is available 7 days a week for troubleshooting and assembly support. We strongly suggest you give us a call so we may collect more information and provide a solution. You can contact us at 1-800-851-1085 (press 1). ShelterLogic
                12 found this review helpful
                Rating provided by a verified purchaser...
                Rating provided by a verified purchaser
                by
                • Verified Purchase
                5 found this review helpful
                Took about 12-14 hours to build and required 2 ladders (at least 7 feet works best). Nice finish...
                Took about 12-14 hours to build and required 2 ladders (at least 7 feet works best). Nice finished product, but aligning the roof sheets was a real challenge.
                by
                • Verified Purchase
                • Recommended
                14 found this review helpful
                We were pleased with our purchase. It was very easy to put together. It’s very sturdy. We put it ...
                We were pleased with our purchase. It was very easy to put together. It’s very sturdy. We put it on our paved driveway to cover ours cars; in lieu of a garage. So far, so good!
                by
                • Verified Purchase
                • Recommended
                11 found this review helpful
                Although assembly requires at least 2 people and several hours, it was easy enough. The carport h...
                Although assembly requires at least 2 people and several hours, it was easy enough. The carport holds up nicely, requires only a few tools for assembly and looks great once put together. We received a good amount of rain the very next day after finishing installation and the roof did its job perfectly. This is something that will easily withstand the elements and last quite a long time. Exactly what we were looking for.
                by
                Response from ShelterLogicSupportAug 19, 2019
                Thanks for sharing! We're happy to see that you are pleased with your Carport! ShelterLogic
                • Verified Purchase
                • Recommended
                12 found this review helpful
                I bought the carport for my mom and the wife and I drove up to Alabama to put it up. We took our ...
                I bought the carport for my mom and the wife and I drove up to Alabama to put it up. We took our time and put it up in about 6.5 hrs, but it could be done faster if the directions were a bit better. It is actually very well made, all the parts were in the boxes, with some screws and sealer tape left over. It turned out really nice, my mom was delighted and cooked us some pork chops smothered in gravy! I highly recommend this carport, it is well made, you should have two people to put it up, makes it a lot easier. And maybe you will get some pork chops for your effort!
                by
                • Verified Purchase
                • Recommended
                24 found this review helpful
                The frame was easy to assemble and is very sturdy with the 12 cable anchors included. I gave this...
                The frame was easy to assemble and is very sturdy with the 12 cable anchors included. I gave this 4 stars as the only thing I didnt like was the tin, which was very difficult to get lined up on the sides so it looks presentable and the excess seams as each piece of tin is only as long as the distance between side support of the frame. Longer sheets of tin would be gave this 5 stars but understand they wanted people to haul this with a shortbox pickup. The bottoms of the frame is also predrilled for long screws so I used 4x6's to level and ran 24 long screws into the 4x6's for additional anchoring also. This has been setup for a couple weeks now and experienced about 50 mph wind gusts and didnt budge but will see when we get those stronger winds.
                by
                • Verified Purchase
                • Recommended
                14 found this review helpful
                Wrong frame size sent. That being said, we are now short on roof tin. It’s been over a week since we notified the company. We still have no tin to complete the carport. Many attempts to contact customer service at Home Depot have gone unanswered.
                by
                Response from ShelterLogicSupportApr 30, 2024
                Hello,

                We are sorry to hear about this! Please call our customer service line at 1-800-851-1085 (press 1) so that we can gather more information and offer the best solution we possibly can.

                We are looking forward to assisting you! ShelterLogic
                • Verified Purchase
                by
                • Verified Purchase
                Was missing parts. Very easy to put together.
                by
                Response from ShelterLogicSupportApr 18, 2024
                Thank you so much for taking the time to leave us a rating. ShelterLogic
                • Verified Purchase
                hasn’t arrived
                I was supposed to receive item yesterday, no product, no text, no explanation
                by
                Response from ShelterLogicSupportApr 2, 2024
                Hello,

                We are sorry to hear about this. We recommend contacting the seller to gather more information on the whereabouts of your shipment. If you have any questions, please feel free to contact us at 1-800-932-9344.

                Thank you! ShelterLogic
                  • Recommended
                  I needed this structure for an extension of my existing work shop which also offers shade and a lot of open space for fab/weld work! The construction of this structure was completed in approximately 4 days performed by a 1 man crew, as well is very affordable, meets my expectations and then some! Have owned this model less than a month however I am 6' 4" and so having a 7' ceiling is tremendous!
                  by
                  Response from ShelterLogicSupportMar 28, 2024
                  Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! ShelterLogic
                  • Verified Purchase
                  Better than expected. Quality components. Installed just before first snow & haven’t had to clear snow off car since!
                  by
                  Response from ShelterLogicSupportMar 8, 2024
                  Hello Linny,

                  Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! ShelterLogic
                  • Verified Purchase
                  Installed myself, not too difficult. Instructions need work. Happy overall.
                  by
                  Response from ShelterLogicSupportFeb 23, 2024
                  Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! ShelterLogic
                  • Verified Purchase
                  by
                  • Verified Purchase
                  Don't waste your money. I'm so passed off at my self for wasting over 1,200.00 dollars on this. Pay a little more and get one from a reputable dealer. Nothing against home depot. I just don't like the carport .
                  by
                  Response from ShelterLogicSupportFeb 15, 2024
                  Hello,

                  We are very sorry to hear about this. Customer satisfaction is very important to us, and we would like to discuss what went wrong. Please call our customer service line so that we can gather more information and offer the best solution we possibly can.

                  We can be reached at 1-800-932-9344.

                  We are looking forward to assisting you! ShelterLogic
                  • Verified Purchase
                  Reviews
                  After considering buying the Arrow 10 ft. W x 20 ft. D Vinyl-Coated Galvanized Steel Carport, Car Canopy and Shelter. It would have been nice if even one of the 495 reviews was actually about this specific product. Do better Home Depot.
                  by
                  Response from ShelterLogicSupportFeb 2, 2024
                  Hello Sandy,

                  We apologize for any confusion caused during the ordering process. We are looking into correcting the webpage.

                  Thank you for your feedback! ShelterLogic
                    by
                    • Verified Purchase
                    Showing 1-30 of 508 reviews

                    Frequently Bought Together

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                    Price:
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                    Approximate Width (ft.)

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                    Parking Layout

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                    Approximate Depth (ft.)

                    20

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                    Carport Features

                    Hardware included, Rust resistant, UV protection, Water resistant

                    Gutter included, Hardware included, Rust resistant, UV protection, Water resistant

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                    Roof Material

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