We are sorry about the issues with the door. We will take note of these and will forward to the concerned department. If you need assistance in the future, please call our Solution Center at 855-337-8822 with the serial number of the storm door ready. You will find it anywhere on the hinge part, on a white or silver sticker.
However, we are glad to hear that you are happy with your purchase! Thank you for choosing Andersen/EMCO Storm Doors for your home! - Charmaine