Hi HomeDepotCustomer - We are sorry to hear you were not happy with our drum auger. We appreciate you taking the time to review our product and we value feedback from our customers. We are always looking for ways to improve our products and would like to hear more about your experience. Please contact our Customer Support Team at 877-272-7755 to share your experience with this product.
Verified Purchase
Jan 30, 2018
Got the job done. ...
Got the job done.
by
Verified Purchase
1 found this review helpful
Jan 6, 2018
Useless. Do not waste your time. The lock fails continually under load. Without a functioning ...
Useless. Do not waste your time. The lock fails continually under load. Without a functioning lock, then the handle will not turn the metal snake, rendering the tool useless. Purchase one with a simple, fool-proof thumb screw. I will return this item.
by
Dec 3, 2017
I bought this to do the simple task of removing lint from a washing machine stand pipe. It is a j...
I bought this to do the simple task of removing lint from a washing machine stand pipe. It is a job that takes practically no torque whatsoever. The cable locking mechanism is a joke. It is a sliding bar that is weighted on the end that unlocks the cable and allows it to move. That means as soon as you begin to spin the auger, the centrifugal force opens the locking bar, rendering it and the entire tool useless. Don't waste your time or money. Hardly worth the gasoline to drive back to the store to return it.
by
1 found this review helpful
Nov 7, 2017
Piece of JUNK!! I fought with this thing the entire...
Piece of JUNK!! I fought with this thing the entire time.. Total waste of money, pass on this one.. The buyer who ordered this stuff needs a new job in something OTHER than purchasing..
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Response from BrassCraft MfgNov 11, 2017
Hello RJ - We are sorry to hear of your experience with our drum auger. We would like to help you resolve your problem. Please call one of our Customer Service Representatives toll-free at 877-272-7755. Thank you for letting us know you had an issue. We look forward to assisting you.
Verified Purchase
Nov 7, 2017
Didn't help y problem. Job required a plumber...
Didn't help y problem. Job required a plumber
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Response from BrassCraft MfgNov 11, 2017
Hi Froggy - Thank you for taking the time to tell us about your recent experience with our drum auger. It is through feedback like yours that we are able to improve upon our products. We will address the issue with our quality department. We would like to discuss your experience in further detail and resolve your issue. Please contact our Customer Support Team at 877-272-7755 and reference this review.
Verified Purchase
Oct 18, 2017
1 Star Review
Rating provided by a verified purchaser
by
Response from BrassCraft MfgOct 23, 2017
Hi HomeDepotCustomer - We are sorry to hear you had a bad experience with our Drum Auger. We’d like the opportunity to speak more with you about it and help you resolve your issue. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
Verified Purchase
Oct 17, 2017
wire bents too easily and is hard to straighten out...
wire bents too easily and is hard to straighten out
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Response from BrassCraft MfgOct 19, 2017
Hi Michael - We are sorry to hear of your experience with our Drum Auger. We would like to help you resolve your problem. Please call one of our Customer Service Representatives toll-free at 877-272-7755. Thank you for letting us know you had an issue. We look forward to assisting you.
Verified Purchase
Oct 17, 2017
Very good did what I needed to do
Very good did what I needed to do
by
Verified Purchase
Recommended
Oct 11, 2017
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Oct 10, 2017
Excellent product for the price
Excellent product for the price
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Verified Purchase
Oct 8, 2017
in stock at store
Web site claims not sold in stores,went to home depot in Gloucester Virginia to see what I could get to unclog washer drain,ended up purchasing this,worked great,they had 11 of them.I believe they just want people to buy more expensive u its !!
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Recommended
Oct 4, 2017
Did not do the trick. ...
Did not do the trick.
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Response from BrassCraft MfgOct 13, 2017
Hello Waste - We are very sorry to hear about your experience with our drum auger. We are always looking for ways to improve our products. We would like to hear more about your experience. Please contact our Customer Support Team at 877-272-7755 and reference this review.
Verified Purchase
Sep 20, 2017
Falls apart and makes what should be a one person job a two person shore.
Falls apart and makes what should be a one person job a two person shore.
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Response from BrassCraft MfgSep 26, 2017
Hello Rof - We are very sorry to hear about your experience with our Drum Auger. We are always looking for ways to improve our products. We would like to hear more about your experience. Please contact our Customer Support Team at 877-272-7755 and reference this review.
Verified Purchase
Sep 13, 2017
The drill was easy to use but the plastic seemed...
The drill was easy to use but the plastic seemed really cheap. You have to screw the wing screw to tighten on the cable so that you can unplug or push through the pipes. After doing that a few times the plastic gave out and I could no longer use it.
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Response from BrassCraft MfgSep 15, 2017
Hello Cheapplastic - We are sorry to hear this was your experience. We’d love the opportunity to speak more with you about it. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
Verified Purchase
Sep 13, 2017
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Sep 7, 2017
I bought the wrong size. The product was correct type...
I bought the wrong size. The product was correct type for what was built for.
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Response from BrassCraft MfgSep 13, 2017
Hello HomeDepotCustomer- Thank you for your positive comments. We hope you choose BrassCraft products for your next drain cleaning project. Call our Customer Support Team at 877-272-7755 if there is anything we can help you with.
Verified Purchase
Sep 6, 2017
It worked out fine but the problem was worse than...
It worked out fine but the problem was worse than we thought and we had to call a plumber in to get the job finished. It will be handy the next time we need it.
by
Verified Purchase
Sep 6, 2017
It is a very useful tool...
It is a very useful tool
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Verified Purchase
Aug 30, 2017
Exactly what I needed to snake a clog in my...
Exactly what I needed to snake a clog in my A/C - $17 is way better than $165 service call
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Verified Purchase
Aug 22, 2017
Works fine for what I needed....
Works fine for what I needed.
by
Verified Purchase
Aug 8, 2017
It works very good....
It works very good.
by
Verified Purchase
Aug 8, 2017
Didn't work at all. It was difficult to use....
Didn't work at all. It was difficult to use. Save yourself some aggravation and spend the extra money and get a better one.
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Response from BrassCraft MfgAug 9, 2017
Hi GM - Thank you for letting us know you had an issue with this auger. We do offer a power pistol grip drum auger that has a drill attachment, model# BC86250. You might find that auger easier to use with a drill, rather than a manual auger. We are always looking for ways to improve our product and we would really appreciate the opportunity to learn more about your experience. Please contact one of our Customer Support Representatives toll-free at 877-272-7755 and reference this review.
Verified Purchase
Jul 31, 2017
The Auger had trouble getting past 90 degree turns in...
The Auger had trouble getting past 90 degree turns in the pipe that was stopped up and was unable to reach the area that was blocked. We were finally able to break up the blockage by pouring Chlorine in the pipe and then using a wet & dry vacuum cleaner to suck on the end of the pipe. It took about 20 minutes for the chlorine to break up the blockage enough for the vacuum to pull it out.
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Response from BrassCraft MfgAug 2, 2017
Hi skip - We are sorry to hear you had trouble getting the auger past the 90 degree bend. Pushing the cable thru a 90 degree bend can be a challenge and may require some cable manipulation. If the cable still will not pass the bend, try spinning the drum in reverse while pushing the cable into the drain to get around the bend. Or, check for clean out fitting further down the line before you hit the clog to enter through. Please contact our Customer Support Team at 877-272-7755 with any questions.
Verified Purchase
Jul 25, 2017
Cable to small and weak. It bound up and twisted...
Cable to small and weak. It bound up and twisted on almost no load.
I have worked as plumber and drain clearing. For what i paid i did not expect much and it did work, but with cable kinked i just junked it.i own a Ridgid i just couldn't find it.
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Response from BrassCraft MfgJul 27, 2017
Hi ardvark1 - We are sorry to hear this was your experience. We’d love the opportunity to speak more with you about it. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
Verified Purchase
Jul 13, 2017
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 11, 2017
Auger use
Very Flexable it did a great job on my built in house vacuum that has been jammed since Christmas
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Recommended
Jul 11, 2017
Product works as designed and is easy & efficient to use without getting your hand in the mess.
Product works as designed and is easy & efficient to use without getting your hand in the mess.
by
Verified Purchase
Recommended
Jul 11, 2017
average...
average
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Response from BrassCraft MfgJul 13, 2017
Hi walmart -
We are sorry to hear this was your experience. We’d love the opportunity to speak more with you about it. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
Verified Purchase
Jul 4, 2017
Would not buy it again
Didn't work all that well. Did operate up to what I think it should have
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Response from BrassCraft MfgJul 5, 2017
Hi Lance - Thank you for your feedback! If you have any further feedback, questions, or concerns, please don’t hesitate to reach out to our Customer Support Team toll-free at 877-272-7755