#1 Home Improvement Retailer

Customer Reviews for BrassCraft 1/4 in. x 15 ft. Drum Auger

Internet #202755043

Model #BC84150

Store SKU #157345

Customer Reviews

  • 3.8
    out of 126 reviews
  • 81% recommend this product
Filter by:
Showing 1-30 of 126 reviews
1 Star Review
Rating provided by a verified purchaser
by
Response from BrassCraft MfgFeb 4, 2018
Hi HomeDepotCustomer - We are sorry to hear you were not happy with our drum auger. We appreciate you taking the time to review our product and we value feedback from our customers. We are always looking for ways to improve our products and would like to hear more about your experience. Please contact our Customer Support Team at 877-272-7755 to share your experience with this product.
  • Verified Purchase
Got the job done. ...
Got the job done.
by
  • Verified Purchase
1 found this review helpful
Useless. Do not waste your time. The lock fails continually under load. Without a functioning ...
Useless. Do not waste your time. The lock fails continually under load. Without a functioning lock, then the handle will not turn the metal snake, rendering the tool useless. Purchase one with a simple, fool-proof thumb screw. I will return this item.
by
    I bought this to do the simple task of removing lint from a washing machine stand pipe. It is a j...
    I bought this to do the simple task of removing lint from a washing machine stand pipe. It is a job that takes practically no torque whatsoever. The cable locking mechanism is a joke. It is a sliding bar that is weighted on the end that unlocks the cable and allows it to move. That means as soon as you begin to spin the auger, the centrifugal force opens the locking bar, rendering it and the entire tool useless. Don't waste your time or money. Hardly worth the gasoline to drive back to the store to return it.
    by
      1 found this review helpful
      Piece of JUNK!! I fought with this thing the entire...
      Piece of JUNK!! I fought with this thing the entire time.. Total waste of money, pass on this one.. The buyer who ordered this stuff needs a new job in something OTHER than purchasing..
      by
      Response from BrassCraft MfgNov 11, 2017
      Hello RJ - We are sorry to hear of your experience with our drum auger. We would like to help you resolve your problem. Please call one of our Customer Service Representatives toll-free at 877-272-7755. Thank you for letting us know you had an issue. We look forward to assisting you.
      • Verified Purchase
      Didn't help y problem. Job required a plumber...
      Didn't help y problem. Job required a plumber
      by
      Response from BrassCraft MfgNov 11, 2017
      Hi Froggy -
      Thank you for taking the time to tell us about your recent experience with our drum auger. It is through feedback like yours that we are able to improve upon our products. We will address the issue with our quality department. We would like to discuss your experience in further detail and resolve your issue. Please contact our Customer Support Team at 877-272-7755 and reference this review.
      • Verified Purchase
      1 Star Review
      Rating provided by a verified purchaser
      by
      Response from BrassCraft MfgOct 23, 2017
      Hi HomeDepotCustomer - We are sorry to hear you had a bad experience with our Drum Auger. We’d like the opportunity to speak more with you about it and help you resolve your issue. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
      • Verified Purchase
      wire bents too easily and is hard to straighten out...
      wire bents too easily and is hard to straighten out
      by
      Response from BrassCraft MfgOct 19, 2017
      Hi Michael - We are sorry to hear of your experience with our Drum Auger. We would like to help you resolve your problem. Please call one of our Customer Service Representatives toll-free at 877-272-7755. Thank you for letting us know you had an issue. We look forward to assisting you.
      • Verified Purchase
      Very good did what I needed to do
      Very good did what I needed to do
      by
      • Verified Purchase
      • Recommended
      4 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Excellent product for the price
      Excellent product for the price
      by
      • Verified Purchase
      in stock at store
      Web site claims not sold in stores,went to home depot in Gloucester Virginia to see what I could get to unclog washer drain,ended up purchasing this,worked great,they had 11 of them.I believe they just want people to buy more expensive u its !!
      by
        • Recommended
        Did not do the trick. ...
        Did not do the trick.
        by
        Response from BrassCraft MfgOct 13, 2017
        Hello Waste -
        We are very sorry to hear about your experience with our drum auger. We are always looking for ways to improve our products. We would like to hear more about your experience. Please contact our Customer Support Team at 877-272-7755 and reference this review.
        • Verified Purchase
        Falls apart and makes what should be a one person job a two person shore.
        Falls apart and makes what should be a one person job a two person shore.
        by
        Response from BrassCraft MfgSep 26, 2017
        Hello Rof -
        We are very sorry to hear about your experience with our Drum Auger. We are always looking for ways to improve our products. We would like to hear more about your experience. Please contact our Customer Support Team at 877-272-7755 and reference this review.
        • Verified Purchase
        The drill was easy to use but the plastic seemed...
        The drill was easy to use but the plastic seemed really cheap. You have to screw the wing screw to tighten on the cable so that you can unplug or push through the pipes. After doing that a few times the plastic gave out and I could no longer use it.
        by
        Response from BrassCraft MfgSep 15, 2017
        Hello Cheapplastic -
        We are sorry to hear this was your experience. We’d love the opportunity to speak more with you about it. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
        • Verified Purchase
        4 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        I bought the wrong size. The product was correct type...
        I bought the wrong size. The product was correct type for what was built for.
        by
        Response from BrassCraft MfgSep 13, 2017
        Hello HomeDepotCustomer-
        Thank you for your positive comments. We hope you choose BrassCraft products for your next drain cleaning project. Call our Customer Support Team at 877-272-7755 if there is anything we can help you with.
        • Verified Purchase
        It worked out fine but the problem was worse than...
        It worked out fine but the problem was worse than we thought and we had to call a plumber in to get the job finished. It will be handy the next time we need it.
        by
        • Verified Purchase
        It is a very useful tool...
        It is a very useful tool
        by
        • Verified Purchase
        Exactly what I needed to snake a clog in my...
        Exactly what I needed to snake a clog in my A/C - $17 is way better than $165 service call
        by
        • Verified Purchase
        Works fine for what I needed....
        Works fine for what I needed.
        by
        • Verified Purchase
        It works very good....
        It works very good.
        by
        • Verified Purchase
        Didn't work at all. It was difficult to use....
        Didn't work at all. It was difficult to use. Save yourself some aggravation and spend the extra money and get a better one.
        by
        Response from BrassCraft MfgAug 9, 2017
        Hi GM - Thank you for letting us know you had an issue with this auger. We do offer a power pistol grip drum auger that has a drill attachment, model# BC86250. You might find that auger easier to use with a drill, rather than a manual auger. We are always looking for ways to improve our product and we would really appreciate the opportunity to learn more about your experience. Please contact one of our Customer Support Representatives toll-free at 877-272-7755 and reference this review.
        • Verified Purchase
        The Auger had trouble getting past 90 degree turns in...
        The Auger had trouble getting past 90 degree turns in the pipe that was stopped up and was unable to reach the area that was blocked. We were finally able to break up the blockage by pouring Chlorine in the pipe and then using a wet & dry vacuum cleaner to suck on the end of the pipe. It took about 20 minutes for the chlorine to break up the blockage enough for the vacuum to pull it out.
        by
        Response from BrassCraft MfgAug 2, 2017
        Hi skip - We are sorry to hear you had trouble getting the auger past the 90 degree bend. Pushing the cable thru a 90 degree bend can be a challenge and may require some cable manipulation. If the cable still will not pass the bend, try spinning the drum in reverse while pushing the cable into the drain to get around the bend. Or, check for clean out fitting further down the line before you hit the clog to enter through. Please contact our Customer Support Team at 877-272-7755 with any questions.
        • Verified Purchase
        Cable to small and weak. It bound up and twisted...
        Cable to small and weak. It bound up and twisted on almost no load. I have worked as plumber and drain clearing. For what i paid i did not expect much and it did work, but with cable kinked i just junked it.i own a Ridgid i just couldn't find it.
        by
        Response from BrassCraft MfgJul 27, 2017
        Hi ardvark1 - We are sorry to hear this was your experience. We’d love the opportunity to speak more with you about it. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
        • Verified Purchase
        4 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        Auger use
        Very Flexable it did a great job on my built in house vacuum that has been jammed since Christmas
        by
          • Recommended
          Product works as designed and is easy & efficient to use without getting your hand in the mess.
          Product works as designed and is easy & efficient to use without getting your hand in the mess.
          by
          • Verified Purchase
          • Recommended
          average...
          average
          by
          Response from BrassCraft MfgJul 13, 2017
          Hi walmart -

          We are sorry to hear this was your experience. We’d love the opportunity to speak more with you about it. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
          • Verified Purchase
          Would not buy it again
          Didn't work all that well. Did operate up to what I think it should have
          by
          Response from BrassCraft MfgJul 5, 2017
          Hi Lance - Thank you for your feedback! If you have any further feedback, questions, or concerns, please don’t hesitate to reach out to our Customer Support Team toll-free at 877-272-7755
            Showing 1-30 of 126 reviews

            Compare Similar Items

            current item

            Cable length (ft.)

            15

            15

            50

            Power Source

            Manual

            Manual

            Not Powered

            Cable diameter (in.)

            1/4

            1/4

            1/2

            Recommended Use

            Shower, Sink

            Shower, Sink