A: Hello,
The turnaround time for these tubs will vary depending on the time of the year and availability. For an up to date estimate or any other questions or concerns, please reach out to our Tech Support or Customer Service team. Our phone number is 305-330-1146. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.
by|Mar 24, 2021
Q:any special hook up,can the water supply from old tub to be used, is electrist needed for the powered fast drain?
by|Jun 10, 2020
1 Answer
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A: Hello and thank you for your question. Please contact our company directly for further information regarding your inquiry. 877-360-4454 or info@universaltubs.com
by|Feb 26, 2021
Q:is the door seal replaceable
by|Mar 5, 2020
1 Answer
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A: Hello and thank you for your question. Please contact our company directly for further information regarding your inquiry. 877-360-4454 or info@universaltubs.com
by|Oct 27, 2023
Q:How many gallons of water does it need to fill to top? Also, what temperature will the heater heat the water to?
by|Jun 26, 2019
1 Answer
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A: Hello Valued Home depot customer.
Thank you for reaching out in regards to the Series 54 in. Right Drain Quick Fill Walk-In Whirlpool and Air Bath Tub with Powered Fast Drain in White.
We have two options on heaters, One being the Electric Heater which Increases the temperature 2-3 Degrees every 30 mins. Or the Friction Heater which maintains the temperature of the water put into the tub.
This bath tub takes 60 gallons to fill up.
For any other questions or concerns, please reach out to our Customer Care team. Our phone number is 866-588-8008. We are available between 8:30am – 6:00pm EST Monday thru Friday or email info@info@universaltubs.com
We appreciate your business and look forward to hearing from you soon.
Thank you,
The Universal Bath tubs team.
by|Jul 2, 2019
Q:Can this model accommodate a 3/4" plumbing connection or just a standard 1/2" plumbing connection?
by|Dec 18, 2018
1 Answer
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A: A complete installation guide can be viewed via a link on the right-hand side of the product page in order to help you determine if this product will suit your project needs.
by|Dec 18, 2018
Q:I might have to replace the drain in my walk in tub. The maid tried to pull it up, when it works by a mechanism attached above the tub, do you know if she stripped the threads?? It does not close all the way. The tub is only a year old.
by|Aug 4, 2018
1 Answer
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A: Hello Flo,
Thank you for reaching out in regards to your 4.5 ft. Right Drain Walk-In Whirlpool and Whirlpool Air Bath Tub in White. We are not sure if the threads are stripped due to the pull. Have you experienced in leakage coming from the drain?
It will be best to contact us here at the factory, so we can troubleshoot to ensure the part is not damaged.
Please, If you have further questions about our special product our phone number is 866-588-8008. We are available between 8:30am – 6:00pm EST Monday thru Friday.
Thank You,
Universal Tubs
by|May 5, 2023
Q:Can this tub be installed without removing existing wall tile?
by|Sep 18, 2016
1 Answer
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A: Hello DeeEss,
Yes, our tubs have an easy install. Your plumber will just have to put the tub in place, attach the drains and plug everything in. For any other questions or concerns, please reach out to our Customer Care team. Our phone number is 866-588-8008.
We are opened 830a - 6p est Monday thru Friday or email arcs@swcorp.com. We appreciate your business and look forward to hearing from you soon.
Thank You, The Universal Tub Team
by|May 5, 2023
Q:How do you drain the tub if power is lost while bathing.
by|Sep 17, 2016
1 Answer
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A: Hello!
You may still use the floor drain on the Universal Tubs HD Series 54 in. Right Drain Quick Fill Walk-In Whirlpool and Air Bath Tub while the power is out. You would only be prevented from using the Powered Fast Drain. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.