Questions and Answers for Stiebel Eltron DHC 5-2 4.8 kW.73 GPM Point-of-Use Tankless Electric Water Heater

A:  I would suggest calling our Technical Support Department at 1-800-582-8423 ext 6. They will be able to help you solve your problem. Thank You!

A:  This heater would be undersized, even if you reside in a warm weather climate. Please call our office at 800-582-8423 for sales and slzing

A:  Yes it works for the whole house

A:  https://www.stiebel-eltron-usa.com/sites/default/files/pdf/sizing-guide-dhc.pdf

A:  Contact our Representative in PR at 1-787-787-1808 ext 244 Juan Aponte.

A:  Yes. I bought parts in PR.

A:  No, this is a 240 volt unit and needs to be direct wired to your electrical panel

A:  No, this product does not plug into an outlet.

A:  Stiebel Eltron is a company in Germany but has worldwide distribution, it seems. I found this information for you from a web link on the USA website. Stiebel Eltron Worldwide South and Central America, Mexico, Caribbean, Germany, United Kingdom, Asia, South Africa, Australia Maybe the ASIA web link and contact information will be helpful for you in India. ASIA http://www.stiebeleltronasia.com/ 469 Moo 2, Tambol Klong-Jik, Amphur Bangpa-In, Ayutthaya 13160, Thailand Telephone: (+66) 35-905-000, (+66) 35-220-088 Fax: (+66) 35-221-185-88 Email: callcenter@stiebeleltronasia.com Line ID: @stiebeleltronasia

A:  Our contact in India is : India , STIEBEL ELTRON India pvt Ltd 704, Phoenix east court Viman nagar. Pune -411014, Maharashtra India Telephone: +91-20-67480909

A:  Using a point of us unit is an excellent idea. The DHC 5-2 is designed to run at 0.5 GPM with a temperature rise of 65 degrees over incoming water temperature. Depending on your incoming water temp, this maybe good for one sink running but not for 2 sinks at the same time. IF you want to run both sinks at the same time, you should look at the DHC E 8/10 as an option. Please call our Technical Department with any further questions at 1-800-582-8423 ext 6. Thank You.

A:  I bought this to hear water for a small sink with limited used. It never got the water hot. At best it was warm. I don't now if it was the water pressure or if the incoming water was just too cold. I removed it an put in a small electric 4 Gallon tank system. Water is now hot and the tank was very easy to install. The tankless unit is now back in the box it came in put away in a storage closet. I may find another use for it, but it would have to very low pressure water use.

A:  Si

A:  The DHC units are not recommended to install on a hot water line. They do not have an electronic thermostat meaning that this unit will take the incoming water, no matter what temperature and try to make it even hotter. This could lead to scalding temperatures. I would look at the DHC E 8/10 unit which does have an electronically controlled thermostat and will accept water up to 131 F. This thermostat can maintain a constant temperature or even turn the unit off depending on the hot water temperature desired when plumbed into a hot water line. Please feel free to call us with any further questions at 1-800-582-8423 ext 6 Thank You.

A:  The minimum recommended wire size for this model is 10.

A:  The minimum wire size is 10 gauge AWG wire.

A:  Make sure there is power getting to the wiring block within our unit. Also make sure the flow sensor is moving up and down as you turn the water on and off. Listen to make sure you hear the clicking noises too. IF nothing works, please call our Technical Department at 1-800-582-8423 ext 6 Thank you!

A:  Check if the hose its on the right spot, and check if when you turn the hot water you hear a switch like sound on the heater, if you don't check electricity