Questions and Answers for Ideal Pet Products 15 in. x 20 in. Extra Large White Pet and Dog Patio Door Insert for 77.6 in. to 80.4 in. Tall Aluminum Sliding Door
A: Email 24/7 to: help@idealpetproducts.com...
or Call Us Toll Free at: 1-800-378-4385
Hours: Monday through FRIDAY 8:00 AM to 4:00 PM PST (excluding weekends & holidays)
by|Jul 18, 2023
Q:How much does this product weigh? This must be lifted into place but no info on weight. Kind of an obvious thing to put in specs!
by|Jun 25, 2023
1 Answer
Answer This Question
A: 17-1/2 lbs
by|Jun 26, 2023
Q:Can this pet door be used with a composite/ vinyl sliding glass door?
by|May 16, 2023
1 Answer
Answer This Question
A: Additional tools and materials may be required...NOTE: As with any home improvement project, if you do not have the tools or skills to properly install your pet door, we suggest using a professional handyperson or licensed contractor.
by|May 16, 2023
Q:Do you make the XL in the taller door size? The 96 inch tall version. Thank you
by|May 3, 2023
1 Answer
Answer This Question
A: We do not
by|May 24, 2023
1 found this answer helpful
Q:My sliding door has a lock mechanism on top, will this door work with it?
by|Apr 9, 2023
2 Answers
Answer This Question
A: Please Call Us Toll Free at: 1-800-378-4385
Hours: Monday through FRIDAY 8:00 AM to 4:00 PM PST (excluding weekends & holidays)
...or email 24/7 to: help@idealpetproducts.com
by|Apr 10, 2023
A: Yes it should, you just won’t be able to use the door locks any longer. We installed a Sliding Patio Door Security Bar Lock in order to secure the patio door, another thing to keep in mind it makes the door opening much smaller so make sure you can you can fit anything you wish to take in & out through the door can still fit through it. We love the door.
by|Apr 11, 2023
Q:Does this door allow the sliding door to be locked as well?
by|Mar 6, 2023
1 Answer
Answer This Question
A: A sliding patio track lock is included
by|Jul 14, 2023
2 found this answer helpful
Q:Can it be used on a vinyl door?
by|Mar 5, 2023
1 Answer
Answer This Question
A: Additional tools and materials may be required...NOTE: As with any home improvement project, if you do not have the tools or skills to properly install your pet door, we suggest using a professional handyperson or licensed contractor.
by|Jun 8, 2023
Q:How can the pet door flap be 20" wide when the product information shows the width of the panel is just over 18"?