Q:Is there a thicker glass offered?
Why is satin black only warranted for one year?
by|May 16, 2023
1 Answer
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A: Unfortunately, we do not offer thicker glass for the Encore model and it is only available in 5/16" thick glass. The 5/16" thick glass is high-quality tempered glass and it is still very heavy. The satin black and oil-rubbed bronze hardware finishes are warrantied for 1 year because they are a powder coat finish (chrome and brushed nickel are plated metal). If you have any other questions, we invite you to contact our DreamLine PreSales Consultants at 866-282-8413. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
by|Mar 18, 2024
Q:Do you sell them by size 67 x 76?
by|May 1, 2023
1 Answer
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A: Unfortunately, no - we do not offer the Encore bypass sliding shower door in any sizes wider than 60". If you have any other questions, we invite you to contact our DreamLine PreSales Consultants at 866-282-8413. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
by|May 2, 2023
Q:I call customer service ever other day for the past week and a half and never get a call back.
by|Apr 22, 2023
1 Answer
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A: DreamLine's Customer Support Team can be reached by phone at 866-731-8378 or by sending an email to support@dreamline.com. We are available Mon-Fri from 8am-8pm, and Sat-Sun from 10am-6pm EST. Thank you for your interest in DreamLine.
by|Apr 24, 2023
Q:Is the width 60 inch wide all together with the fame ?Or 56 inch?
by|Apr 18, 2023
1 Answer
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A: The Encore shower door has an adjustable width range and it will fit a finished opening that is anywhere between 56" - 60". This specification is the installed dimension, so it includes all components (glass & hardware). The finished and installed height of the Encore will be 76". If you have any other questions, we invite you to contact our DreamLine PreSales Consultants at 866-282-8413. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
by|Apr 2, 2024
Q:Can I buy just one glass? One of my glass shatter when I was installing it.
by|Mar 30, 2023
0 Answer
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Q:Our base isn?t level, will these doors work?
Is there an adjustment for this?
by|Mar 27, 2023
2 Answers
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A: The door won't work if your floor is not leveled...the water will either leak from the bottom if you put them too high...or the door will break if they rub against the floor
by|Mar 31, 2023
A: All DreamLine shower doors require a level threshold for installation. If your threshold is not level, we do not recommend ordering this shower door. This model has adjustment for walls that are out-of-plumb, but does not have any adjustments for a non-level threshold. If you have any other questions, we invite you to contact our DreamLine PreSales Consultants at 866-282-8413. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
by|Mar 29, 2023
Q:Are doors reversible need aleft slider but slides on outside due to my shower head on the right
by|Mar 25, 2023
1 Answer
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A: The Encore shower door is a bypass sliding shower door, meaning that both doors will slide and "bypass" each other. We recommend sliding the inside door over to the same side as your showerhead so that there is not a gap for water to spray through. If you have any other questions, we invite you to contact our DreamLine PreSales Consultants at 866-282-8413. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
by|Mar 29, 2023
Q:Do both doors move ?
by|Mar 6, 2023
1 Answer
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A: Yes - the Encore is a bypass sliding shower door so both doors will slide and "bypass" each other. If you have any other questions, we invite you to contact our DreamLine PreSales Consultants at 866-282-8413. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
by|Mar 7, 2023
Q:Can I get this door in rain glass?
by|Feb 26, 2023
2 Answers
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A: I am sure you can. I purchased the clear glass.
by|Mar 1, 2023
A: For a different glass option such rain glass, this would have to be custom-made. To get a quote for custom glass, please go to your local Home Depot and have a rep from the store email all your specifications and dimensions over to our Custom Glass Team to request a quote. Once they have the request, the Custom Glass Team will return the quote back to Home Depot within 1-2 business days for you to consider. If you have any other questions, we invite you to contact our DreamLine PreSales Consultants at 866-282-8413. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
by|Feb 28, 2023
Q:We currently have an ADA compliant roll in shower but would like to update with a shower door. I see the threshold needs to be 2 3/4 inch wide. We have no threshold + just a rubber lip on our shower currently (roll in). Do we need a raised threshold?
by|Feb 25, 2023
2 Answers
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A: Unfortunately, none of DreamLine's shower door products are ADA compliant and we cannot guarantee that they will be compatible on any type of special ADA compliant roll-in shower base. This model has a bottom rail which would be an obstruction to any type of wheelchair use and the surface the rail would install on must be solid - it cannot be rubber. If you have any other questions, we invite you to contact our DreamLine PreSales Consultants at 866-282-8413. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
by|Aug 8, 2023
1 found this answer helpful
A: The door needs to sit on something so a threshold of some size would be needed