Questions and Answers for Bruce American Originals Country Natural Maple 3/4 in. T x 2-1/4 in. W x Varying L Solid Hardwood Flooring (20 sqft /case)

A:  Hello Maggie, Thank you for contacting AHF Products. Our products are packaged by square footage, not number of boards. There is no quantifiable number of short boards vs. long boards per carton of material.  Install from several different cartons at a time to ensure good color and length variation. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website FloorExpert.com.

A:  Hello there, and thank you for contacting us. We appreciate your question. We don't have any 3-1/4" wide hardwood in a 9/16" thickness. This width is only available in 3/4" in a solid hardwood. However, we are interested in hearing more about the flooring you are in search of. Could you please contact us to discuss further, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726. Once again, thank you for contacting AHF Products and we look forward to hearing from you soon.

A:  Hi there! Thank you for taking the time to contact us with your question. The information stamped on the back of the board is specific to the plant where the floor was made, it does not help us identify the floor. However, if you know the general specifications such as thickness, width and species our product and technical team can assist in finding something comparable.  Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Have a wonderful day.

A:  Hello Yanni! Thank you for taking the time to contact us with your question. The majority of our hardwood products including this model feature tongue and groove on all 4 sides (both long edges and both ends.) This facilitates the use of blind fastening for the majority of the installation while face nailing would only be necessary for a few of the first and last rows. Please follow link bit.ly/42HIJ1W and review additional installation details for this hardwood flooring product. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.

A:  Hello Miles! Thank you for taking the time to contact us with your question. We are very sorry for the inconvenience. However, none of our solid hardwood flooring products including this model can be installed over radiant heat due to the more radical expansion and contraction with a solid hardwood product. If you are interested in a flooring product that is more suitable for installation over radiant heat, we recommend looking into our engineered hardwood or resilient floor options as long as the finished floor surface must not exceed 85 degrees F (29 degrees C) throughout the life of the floor.  We recommend contacting the manufacture of the radiant heat system for further guidance on compatibles. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.

A:  Hi there! Thank you for taking the time to contact us with your question. I apologize for the inconvenience, however our stain is not available on the market. Our stains are UV cured and applied through our manufacturing process. We recommend contacting a local professional: a paint/stain specialist can custom color match our stains. Please visit your local paint professional with a sample of the flooring and the material you would like to match. Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Have a wonderful day.

A:  Hi Jill, Thank you for contacting AHF Products. Bruce flooring is sold by the carton. Your local Home Depot can contact Bruce's retailer order team for assistance with placing an order.  Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at ahfproductsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website FloorExpert.com. Have a good day!

A:  Hello, Thank you for contacting AHF Products. Color names are unique to an individual model number; therefore, Spice Tan will have a different formulation than Warm Spice.  A color could also have a different appearance if it appears on white oak versus red oak.  Red oak has more red undertones and white oak has more yellow/brown undertones. Floor model SHD3214 is sold exclusively through Home Depot and they should be able to order a sample for you.   I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website FloorExpert.com.

A:  Hi there, Thank you for contacting AHF Products. Color names are unique to an individual model number; therefore, Spice Tan will have a different formulation than Warm Spice.  To better assist with a comparison of two Bruce floors, please feel free to contact us by email or phone and provide both floor model numbers.  Our email address is productsupport@ahfproducts.com; phone number is 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.

A:  Hello Debbie! Thank you for taking the time to contact us with your question. There is no definitive acclimation time frame. However, prior to installation, solid hardwood flooring should be stored in the environment in which it is expected to perform.  Deliver the materials to an environmentally controlled site. The wood subflooring must not exceed 12% moisture content. Using a reliable wood moisture meter, measure and document the moisture content of both subfloor and hardwood flooring to determine proper moisture content. The difference in moisture content between the wood subfloor and the hardwood flooring must not exceed 3% for strip and 2% for plank. Acclimate the hardwood flooring on or off the job, as necessary, to meet these requirements. Store in a dry place, being sure to provide at least a four-inch air space under cartons which are stored upon "on-grade" concrete floors. Flooring should not be delivered until the building has been enclosed, with windows and doors in place and until cement work, plastering and other "wet" work is complete and dry. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.