Questions and Answers for Andersen 2000 Series 36 in. x 80 in. White Universal Full View Retractable Aluminum Storm Door with Brass Hardware

A:  Thank you for your question. We apologize for the inconvenience that you have experienced. Please be advised that we do not recommend installing wind chains on our storm doors. Our experience, which is backed up by tests conducted by our engineering department, is that a wind chain does not significantly increase the ability of the door to resist wind damage. In fact, our tests indicate that, under certain conditions, the presence of a wind chain may actually increase the likelihood of damage to the door and door jamb. Because of this, we strongly discourage the installation of wind chains on our doors and do not offer one. Any damages from the door would be excluded from coverage under the terms of the door's warranty. - Laine

A:  Thank you for your question. Using the window handle, the Andersen 2000 Series retractable screen can be concealed and locked on the upper portion of the door. - Laine

A:  Thank you for your question. It is possible to detach the Andersen 2000 Series screen from the top glass. We can offer replacement part instructions, which will also show you how to separate the screen from the glass. - Laine

A:  none of the storm doors have mini blinds

A:  Please contact EMCO Consumer Support at 1-800-933-3626

A:  Thank you for your question. The typical opening range of a storm door is between 80º and 90º. When allowing the storm door to close on its own, the storm door should close to within nearly 6" - 8" inches from the frame, bounce away slightly and then close completely and latch. Please click this link for additional information about the door opening range: https://helpcenter.andersenwindows.com/stormdoor/s/article/Opening-Range-of-Storm-Door. - Jay

A:  Thank you for your question. The screen of an Andersen 2000 Series Self-Storing Storm Door can be retract partially. - Jay

A:  Thank you for your question. The Andersen 2000 Series Self-Storing Storm Door is a universal handing storm door. - Jay

A:  Thank you for posting your feedback. We are sorry to hear about what happened to the door. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 855-337-8822 for assistance with your door. Please be ready with the serial number when you call. - Noel

A:  Thank you for your question. The Andersen 2000 Series Storm Door is a universal door. When changing the handing of the door, you just need to reinstall the hinge and the handle set without actually reversing the storm door. The window handle should stay in the inside part of the door. You may review the installation manual for more information. - Laine