Questions and Answers for American Standard Cadet 3-Powerwash High-Efficiency 2-Piece 1.28 GPF Single Flush Elongated Toilet in White, Seat Not Included

A:  Hi Mel Mine has never sweated but have never had one that was insulated looked to see if I could find one and nothing, you might try warmer water for tank or an in-wall system like KOHLER In-Wall Tank and Carrier System Model# K-6284-NA. Maybe someone else has had one that is insulated. Sweating is just from very cold water in a warm room, would check with a local plumber maybe they can help

A:  Mel, Thanks for the question on the American Standard Cadet 3 Powerwash rim toilet. This not is not insulated and unfortunately we do not offer a toilet with a 10" rough in that is also insulated. We only offer this in a 12" rough in. Your American Standard Consumer Connection Team.

A:  Hi DieselDoc, yes just order American Standard Cadet 3 Powerwash Tall Height 2-piece 1.6 GPF Single Flush Elongated Toilet in Bone, Seat Not Included is Model# 270AA001.021

A:  DiesellDoc, Thanks for the question on the American Standard Cadet 3 toilet. This item is available in bone, but not on the Home Depot website. It would need to special ordered at Home Depot directly. Your American Standard Consumer Connection Team.

A:  Bobby, Yes, the stores hold the warranty for the first 90 days if you decide you aren't happy with the toilet. This is a great flushing toilet so I hope it will meet your expectations. Sincerely, your American Standard Consumer Connection Team

A:  Bobby, For any toilet on our website the reviews will be directly below the one you would like to see. Sincerely, your American Standard Consumer Connection Team

A:  Brian, This particular model comes in two separate cartons. The approximate carton measurments are as follows; bowl is 28.5" X 15" X 16.5" and the tank is 18.5" X 10" X 15". Hope this helps, Sincerely Your American Standard Consumer Connections Team.

A:  Dannymack, There is likely some needed adjustments to either the water control valve or the flush valve. Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review and we can assist with troubleshooting your flushing issue. Sincerely Your American Standard Consumer Connections Team.

A:  The Fluidmaster flapper has settings on it from zero to ten. The higher you set it the more water is released and the more powerful the flush. It comes from the factory set at the lowest setting and the manual doesn’t have any info about this. Probably because the higher the setting the more water you use, thus exceeding the 1.28 gal water wise savings. I found that setting the flapper to the middle at ‘5’ increased the flush power enough to clear the ‘big ones’ and minimal amount of extra water used. If you set it at highest setting of ‘10’ you get the most powerful flush but definitely uses much more water and the tank takes longer to fill. Also, be sure the water level is set correctly in the tank. The sticker in the tank says 7/16 below the overflow tube. Or about half an inch. You adjust the fill valve screw to do this.

A:  Push and hold the level.

A:  Try push the lever and hold. It is not like other toilet.

A:  I have been out of town for a little while and you probably have an answer but I will add my observation repairing a toilet tank. I have had the issue you described when I installed the Cadet 3 toilet and when I replaced the flushing valve and toilet tank flapper on an existing toilet. It seems the new flappers tend to descend quickly and do not allow the tank to flush correctly. The adjustments I did to correct the issue are as follows, the chain from the tank leaver to the flapper must be as short as possible but leave a tiny bit of slack to allow the flapper to fully seat. When you flush you must hold the leaver fully down until a full flow is engaged. The water level in the tank should be set to the proper height. This issue seems to be with new equipment the older equipment did not need to be so carefully adjusted. JOL

A:  Danny, There is likely some needed adjustments to either the water control valve or the flush valve. Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review and we can assist with troubleshooting your flushing issue. Sincerely Your American Standard Consumer Connections Team.

A:  ctanri, the handle does need to be pushed all the way down to complete the flush. You will want to make sure there is not to much slack on the chain, only enough for the flapper to seat properly and the water level inside of the tank should be 1/2" to a 1/4" under the overflow tube. Sincerely, your American Standard Consumer Connections Team.

A:  Doug999, The bowl on this particular toilet is 15" from the finished floor to the top of the room. It is considered the standard height. Sincerely, your American Standard Consumer Connection Team

A:  If you scroll down to the Info & Guides section on the webpage, you will find a link to the specification sheet. It will show a list of all available dimensions for the American Standard Cadet 3 toilet. Your American Standard Consumer Connections Team.