Reviews for N. Eldridge #6838

Shop with jr at the pro awesome experience.

Associate in paint department were very helpful and friendly. She help me find every item I needed! ( I had a very long list for my DIY projects) The cashier was very nice & shared info that help me save $50 on my purchase. The store was very neat & clean, including the restroom(I was there a long time), I literally went from one end of the store to the other! only department I didn't go to was lawn & garden! ( I can't grow anything)

Very clean and nice people work there

Great store, professional personnel and all were very friendly and helpful.

This store is my store of chose one reason is the service I get with my pro desk consultant Deborah she’s a hard worker and pays attention to detail and always follow through making sure that we get the best price. In this day and time with everyone going with computer and emailing it’s good to have a personal relationship with someone where you can pick up the phone and ask a question. she does her best to always get answer. I hope that homedepot continue with this service it helpful for contractor. Thank you Ben Simmons Gator Construction

Mae Pratt is truly and asset to the Home Depot family. Amazing person who really cares about the customers. The store was clean and in order we were able to locate the item needed with the associate assistance. Ms. Pratt found someone to assist us and followed through to see if we needed additional help. Amazing experience at this location.

Store was greet had what we wanted and the help was friendly

The only reason giving 5 stars after my experience is thanks to Jody and Jose in flooring. After dealing with another employee Maria, whom had no idea what she was doing and shouldn’t be allowed to help customers with major purchases. I thought she was new at first until Maria informed me she’d been in the department for over a year. Thankfully Jody and Jose were knowledgeable, explained everything to me and were very patient with Maria as they walked her through how to set up my measure. I’ll definitely ask for them when I have to return.

Excellent service to purchase my appliance.

Great customer service from young ladies in appliances and flooring. They knew their products and were extremely helpful in what products would be best for me. Only issue was guy named Ricky he was extremely rude and seemed to not want the ladies in appliances to help me, he’d rather them do other things while he helped me even though I didn’t need his help and was fine with the help I was receiving. I thought perhaps was commission based but soon learned that’s not the case. Supervisor shouldn’t act that way in front of customers. Otherwise Store is clean and most employees were nice and seemed to enjoy their jobs.

GREAT STORE WORTH THE EXTRA GAS DONT GO TO THE TORREY CHASE LOCATION THEY IS VERY LAZY AT TORREY CHASE ITS WORTH THE GAS GOING TO 6838 HOUSTON

OPEN YOUR ITEMS IF NOT PROPERLY SEAL.

JR and the pro Dept do a great job. Very helpful ans Willing to go the extra mile.

Less than 1 star. Have had a very bad experience and will NEVER shop or count on them for any remodeling projects

Watch the boxes. Ours looked a little questionable but the alternative was an open box that had been pawed through. Got home and our taped box had been previously opened and some parts removed, then professionally taped back.

The store is only crowded at peak times on the weekends, and is genuinely easily to navigate and get help from.

I had a difficult issue and knew it would be a pain to find all the parts I required to repair my home. The staff helped me every step of the way to identify all the components to fix the job. It made what I needed to do easier as I got everything in one trip. That to me is a huge thing.

The staff in this store is friendly and helpful. Always professional and there to assist you with your questions. The store is neat and organized. It is well stocked and the location of items is correct according to the site when looking for your items making it easier to get in and out.

Ricky is an amazing employee as is Jody in flooring.

I have shopped in many Home Depots over the years, and seldom see improvement with a change of management. But this store has a fresh air with new store management team in place. An it is truly a nice change to see. The store has cleaned up greatly and while still having in stock issues, thank you covid !! It is stocked up the best it can be along with every other company out there these days! I want to give a shout out to Miss Debra at the ProDesk, this lady knows her stuff and does a great job at handling multi contractors at the same time !!! Being a contractor I need to get in and out quickly sometimes, time is money after all, and Miss Debra handles impatient contractors greatly!!! Keep up the great work in improving the store !!!

we had a good experience my wife and I had a breakdown in the refrigerator we decided to visit the home depot located in Eldrige / 1960 (WILLOBROOK) the person who helped us his name Estrella really took the time to explain every detail of the refrigerators and brands and what it was It suited us until we found what we were really looking for. I recommend that if you visit this particular store and need any appliance, look for Estrella, I assure you that she will help you with whatever you need.

I would not recommend this Home Depot at all. I stood in the return line for approx. 3 mins before an employee who came from outside asked if they could help me. There were 5, yes 5 employees laughing and joking but no one asked if I need any help and I was the only one in line.

Nice and clean store crews helps lot

On June 13, 2020, I purchased a dishwasher for delivery. After not receiving a call the day before delivery to inform me of the delivery time, I called customer service. After spending an hour and a half on the phone with the 1800 number, we determined that either the clerk in kitchen appliances or the cashier who rang up our dishwasher, never entered the item for delivery. How does that even happen? There was no difficulty charging my credit card over $700. Assuming that this was a fluke, today, July 5, 2020, I placed an online order for 2 bathroom vanities and 2 floor hutches for curbside delivery. The mirrors and kick plates will be delivered to my home. The store only had one vanity and cancelled the order! Nobody bothered to call, send an email or could tell me when they expect another shipment. We are new to the area and are remodeling an older home. We shop at this store because it is the one closest to us. After these two negative experiences in less than a month's time, we will either shop another location or take our business to another store. There is no excuse for poor customer service.

Very clean store

The place is always clean. The only thing that needs improvement are some employees are not customer friendly. You can spot them really easily.

It's always a pleasure coming to Home Depot and seeing Felisa Hernandez familiar friendly face.

Patti was very helpful and knowledgeable in her department. She went above and beyond to make sure we were happy with our order. Thanks!

This store is always clean, and the staff is very friendly. I've never stopped in and not been able to find what i needed. In regards to COVID-19, they've really gone above and beyond to make sure customers and employees are safe in the store.

Excellent customer service