Reviews for West Aurora #1957

Staff is always super friendly and knowledgeable. Store is always clean and if something is not in stock, they will help me find it. Keep up the great work!

did not have to look for help, associates were asking me. store was neat and clean.

I LOVE that this Home Depot allows dogs in the store. One of my dogs recently had knee surgery and requires frequent walks for rehab. It is too cold and/or icy outside. By Home Dept allowing dogs. I am able to keep up with my dog’s recovery. Everyone who works there seems genuinely happy to see my dog and want to talk to and pet him. Some employees already greet my dog by name due to seeing us a lot now! We do feel welcome there! Thank you Home Depot!

I have been to MANY Home Depot stores throughout the state and West Aurora is by far the Best one and I say this because of their staff. We mainly use the ProDesk, however, I have needed help from other departments and everyone is so helpful and when asked, they have an answer, not an excuse as to why they can not help me. Greg, Max, Lisa and the rest of the ProDesk employees make shopping there so easy!!!! Highly recommend shopping there! Thanks!!

Great Store helpful employees, there stock is pretty good.

I want to compliment Erik in the Appliances Department for his thorough and efficient handling of a purchase of a new electric clothes dryer. Thank you Erik for great customer service.

I purchased a snow blower at this Home Depot before the winters first pending snow event. The guys working with the equipment on 11/24 were incredibly helpful and friendly. As one might imagine this department was extremely busy given the blizzard warning which had been issued for the area. The positive attitude and helpfulness was refreshing. I didn't have to look for someone to assist me. Management had 2 individuals working together to ensure the customers were helped in a timely fashion. They retrieved my item from a top shelf. I was happy to see the safety procedures in place for the protection of both employees and customers. One employee took the sku to customers service where I paid, drove my truck to the side of the building, the other employee on the fork lift verified my receipt, loaded the machine into my truck wished me well and I was on my way home. Very smooth. Awesome job!

The staff at this location always has helped us locate items that we are looking for.

Staff always very helpful.

Love all the Employees that I have encountered. Everyone has been very helpful & happy to do so. Every question has always been answered!!

The store is always clean and neat. Employees eager to help. Sometimes, however, if there early in the am it seems to take a bit of time to find someone to help. Pricing a little high. I wish I could have counter tops done... but a bit pricy.

good store, everyone is nice.

I indicated that I wasn't happy with employees, that was only a few of them, there is one employee that always stands out with courtesy, attitude, knowledge, speediness, I would hire this person, if I was in the position to do so, in a minute. Her name is Lisa, at store @ 1250 N Orchard Rd. Aurora, IL. 60506

Love the friendly people and the product knowledge that they have.

Cashier Shawn was awesome!

This store has very knowledgeable and helpful employees on the floor and at the registers.

Always happy with Home Depot employees and products. The store layout and ease of checking,out as well as larger parking spaces for trucks, makes shopping at this store a pleasure. Very happy with the selection of plants and flowers in their Garden section!

I shopped on a Saturday evening, about 7:15, and the store was very quiet customer wise, however, help on the sales floor was impossible to find. Only 2 associates were helpful, the guy working Special Services, and the guy who was collecting carts. Both were super polite and helped me when no one else was around.

Store is extremely well-managed and Lisa, the check-out person in the contractor area is so proficient that it is hard to believe she is not a store manager already. Probably because the present store manager is doing a great job. I am sure the present manager realizes the prize he has in Lisa.

This store has some extremely helpfu and friendly employees, they demonstrate great customer service.

Great place very friendly

Erik - in appliances - was very helpful and humourous!

Love this store and staff. Always in and out with what we need and quick.

West Aurora store has always been accommodating. I prefer it over the Geneva store because staff are friendlier and it seems to be better managed.

GREAT SERVICE

Great and helpful staff make this a great shopping experience!

The service here was amazing this morning. Every employee I passed politely acknowledged my presence and said good morning. Jeremy assisted me in the outside garden area and spent time to help me find partial sun flowers that I liked, and helped me pick out the best one to purchase. He was so friendly and helpful!!!

Garden department service has highly improved. I was there to buy mulch and got vip service from loading mulch to my car & expedited service. Highly recommend.

We continue to encounter friendly, knowledgeable and helpful employees, regardless of the department, at this HD location.

Very friendly and helpful staff. They offered help constantly. The help find and search for things with no problem.