Reviews for Tilly Mill #115

I like how HD at Tilly Mill has set up a checkout section, funneling all transactions into on area, presumably to thwart theft. Not a fan of self check out however. It seems like I’m doing employees jobs but having said that, it does seem to make the checkout process faster and with as many as 4-6 associates helping with that process, it does seem more efficient. I am also noticing a bit more logic in inventory placement…ie, when I bought my critter trap. I was looking in the garden center when they were in fact in the rodent extermination section, which as I think back…makes total sense. I also wish that when products have shelf homes that they remain there. As a man, I don’t like change and I’m a creature of habit. Other than having to adjust to a different stores mirrored or reversed layout, inventory should be in the same place all the time. Not a fan of the midnight madness of “Let’s fool the old people and move products to a different part of the store and see if they can find them.” HD offering the same app employees use to locate products would go a long way to that end. But only if the site is kept up to date on a DAILY basis.

The Tilly Mill Home depot has it all. Service, price, store stock and location.

typically will have what other stores don't and service is always great!

Meg helped me evaluate the lawnmower that best suit my needs. Professional & kind, pulled the products , & brought them to Customer Service. That folks is SERVICE!

I went to Home Depot to buy some products in mind, everything Everything went smoothly and all the workers offered to assist and guide me. I found what I needed pretty fast and got to checkout where the Sales Cashier Afruja was very kind and helping and overall just a great employee.

I wanted to buy Pinestraw but this store was severely understaffed. It took a very long time to get an associate to assist me with pine straw. I eventually got assisted by this one employee named Ty. He was the absolute best in talking with me and helping me with my items! Very much appreciate him!

She was nice and very helpful getting me through the line.

Paint department employee was helping me find an item. During this interaction he noticed that another customer was waiting at the paint bar. The associate stated that he need to help that customer and simply just walked away. As I watched him walk away all I could think to myself was " AM I NOT A CUSTOMER TOO??" Had to go search for another associate to help me.

Jay was working in customer service. I had a stash of returns and no receipts. Despite multiple cards used and transactions for the purchases, he made every effort to ensure I could return the items via store credit/gift card. So impressed with his attention to detail and friendliness despite me being THAT customer.

I came in to buy a few materials on my company’s behalf and the service I received was excellent I will definitely stop and shop here more often Alex and Michelle at the pro services desk were very helpful and friendly making me feel appreciated and welcome

I AM GLAD TO END UP HERE SO I GOT EVERYTHING FOR THE PROJECT AT ONE LOCATION

I don't generally like big box stores...I can never find what I'm looking for, it's hard to find someone to help, employees are generally stressed, overworked, in a hurry, and not knowledgeable. This is NOT the case at this particular Home Depot. I've been probably 10 times since I moved to this area 6 months ago...and every time, there are plenty of people to help, and they are generally very friendly and seem to really want to help me find what I'm looking for. Self checkout always has plenty of staff to help, so even that goes smoothly and pleasantly. Returns are quick and painless. GOOD JOB TILLY MILL HOME DEPOT! So glad to live near this store!!

Made a purchase online, to be delivered. They delivered the wrong order and made this my fault. Can't deliver the correct order for several days

Great person and great worker really helped out

Cashier at the pro desk not friendly at all.

Levolor shades advertised as available but none in stock. Also entranice to cashiers is a long walk other side of store

I had a great day shopping for new indoor plants and getting all of the soil and other needs to pot them at home. Noor helped me in the outdoor area during checkout and I was on my merry way!

Looking forward to my new floor!

needed screen to cover an area - signs worthless as so much stock is not where the signs say

Craig was incredibly knowledgeable and helpful with gathering all necessary materials for the project I was working on.

Every time I go to the store, I am treated like a nuisance and a criminal. The store filthy, cluttered and unorganized. Be prepared to get dirty and move carts and products out of the way just to get to the shelves. You may think the store has a self check out the thing again because I was told that customers are allowed to check themselves out at the self check out because of shrinkage. Use extreme caution if you have to shop at this store.

Rest of the store is good and all other employees were friendly and professional. This woman was friendly too but when my back was turned while paying I saw her I. The reflection of the screen taking a picture of my toddler. that was completely unacceptable.

Two trips to HD in two days for electrical items needed for a remodel. Both days, Angela was in the area, and incredibly helpful in making sure I found what I needed. Didn't just tell me where to find my items, but walked me to the area and helped in the search. Understood what I was looking for, made sure it was right for my project, all with a beautiful smile and genuine desire to help. Thank you Angela!

I went to buy a Glacier Bay toilet, vanity and faucet. Employees were extremely helpful in helping me find the items that I wanted. Best experience I have ever had at a home improvement store.

I received outstanding service at the Customer service Desk

Need help with advice, ideas, suggestions ... Track down Craig @ Tilly Mill- Doraville store.

nice ladies~~ all ladies nice ladies

I bought a rolling storage cart and so content with my purchase.

Angela in customer service is extremely unhelpful and I will not be returning. She refused to help me despite me helping her out when she appeared busy. I came back and she then told me I walked through the store the wrong way so she could not help me.

I enjoy going to this Home Depot because every employee wants to help you.