Reviews for Springfield,OH #3867

CLEAN,FRIENDLY,HELPFUL,QUALITY MATERIALS,

The store is always clean, staff is friendly and eager to help. I always prefer Home Depot over other stores. The service is so much better!

The Springfield store is very neat and clean, but the personal service has declined in the past couple years. Now no one greets you when you come in the store and the associates do not ask if they can help you when you're in their area. They've lost their helpfulness and friendliness. I like Home Depot's products and prizes which is why I would recommend the store. The fact that they are the only Home Depot in Springfield is another reason why I shop there.

The woman who waited on me was friendly and helpful, but there should have been a way for her to check and see if the items I bought were in stock. When I got outside to pick up the cement blocks I had purchased, I found that they were completely out. I was sent to customer service where I had to wait almost half an hour to be waited on. When I got home I found that I had only been given credit for one cement block. I called and was told the manager wasn't available. The woman who stood in for him on the phone was rude and unapologetic, and showed no sympathy or caring for all my inconvenience. She said I would have to come into the store to get the rest of my refund credited. Twenty-five miles of driving for a $1.58 refund! With my transactions in their computer system, there should have been a way to give me my credit over the phone.

Very clean and friendly employees!

I went to the store to place an order for a tool I had found online, I had to go into the store bc online wouldn't let me enter my gift card info to pay for the tool. The lady in charge of the service desk named Kim was horrible trying to help the young man named Gerald who had a few questions. Kim clearly isn't a person who should be up at the service desk and I seen that after only a watching 10 minute interaction of how she was supposed to be being helpful to a employee who needed assistance. So now my tool that was supposed to arrive may 25the isn't coming until June 4th an there's not a thing I can do about it. Great.. not hardly what I call good customer service. Rest of the store seems great tho but not recommending the customer service desk.

Friendly Staff - most always find what we are looking for or need.

Good Friendly Store with team members willing to help!

The cashier Emily was great.

Anyone wanting great customer service, shop at bectle Avenue HomeDepot ,for special attention to all your questions and appliance needs.

FAST FRIENDLY SERVICE

Great experience. Helpful service!

The employees very helpful store is very clean!

I ran in to get a few items for the garden. Emily was very helpful and friendly. Keep up the great work

Garden Center staff was extremely friendly and helpful. They seemed knowledgeable about the products and willing to help find what you are looking for.

This is a great store with helpful, courteous employees ready to help you with whatever your need is. Always able to get in and out in good time and always have whatever you’re looking for.

Customer service with a smile and willing to assist with questions and guidance!!! I found the product very easily and plenty of floor staff willing to help!!

The Home Depot that l visited is very clean. The guy that helped me was friendly and very knowledgeable. Everything is in an orderly fashion and that helped me with finding the items l that needed.

Clean store with helpful employees.

Very friendly! Both sides are now open for easy access!

Their customer service was very amazing. My over all experience was really great. They helped me find just what I was looking for and my husband got what he needed as well.

Staff is very friendly and always convenient getting what I need.

Young ladies at the checkouts were quick to help and very friendly. That was very much appreciated.

I have always had great accommodations at this store...people always great you and ask you if you need help....this particular time i didnt give anyone a chance to ask because I just ran in for a plant and paid but still all were friendly. This store is always clean and organized too.

Denise did a great job at the checkout.

Every week we go into Home Depot we are greeted and helped. We use to go back and forth between Lowe’s and Home Depot, but now we just go into Home Depot. The service is better and atmosphere is happier!

Employees ignored requests to help load our order, even when they were called up by a store manager. The order had been placed the night before and we were sent a text saying It was ready but it was not. It was a $3000+ order for privacy fence and we received little to no help loading in the 5 trips we had to make. They made a hard project taken an entire day longer and harder than it should have been.

This store has always been clean and employees very helpful and friendly. I buy all my flowers there every year, I love their selection and prices

Everyone was professional. Store clean and organized. Prices were clear .

Denise in the garden area was outstanding!