Reviews for Rochester,NH #3489

RETURNS NEVER EVER HAD A PROPLEM , GREAT STORE.

I have found the employees are very helpful

We visited looking for a limited stock item. Spencer did everything he could to help on our initial visit (unsuccessfully) and then went over and above by reaching back out when the item came back into stock..

The cashier, Jody, was extremely rude to me as well as other customers. No need of that nonsense.

I was looking for an air conditioner. Wayne stayed with me and explained the BTUS and helped me fine the correct air conditioner that would best meet my needs. I really needed his help and he didn't let me down!!

Other than shopping at Hannaford, my other go to store for everything else is Rochester NH Home Depot

Tony came to offer help. Got called away to another part of store, but came back to specifically help me find what I needed

Whenever I am there and can't find what I need, there is always someone to help.

Most of the employees at the Rochester NH location are quite rude. When asked for assistance they act really annoyed and always try to pawn you off on another employee. This is a customer service job! If you aren’t willing to help customers then you should work somewhere else.

Justin at the Rochester store ROCKS

My experience with this Home Depot has always had what I need. I live in town and the walk does me good when my to do list needs small repairs .my trailer is handy for bigger projects. THANK YOU FRIENDS, Greg

We ordered roofing from this store and not only did 2 pro service specialists mess up our order but we could not find anyone in pro services or even management to help fix it. After multiple attempts to speak to someone, weeks of aggravation and many trips and phone calls later we finally got help from one customer service associate who actually cared enough to find and fix our order. Many retail stores are short handed but that’s no excuse for how we were treated. I would never recommend this store unless you need something simple.

Professional and Friendly Associates, Military Discount, and well stocked inventory, are just a few things I appreciate when I shop at Rochester, NH Home Depot. They're great !

The store was clean and staff is friendly and helpful. I'm a frequent flyer to this location and the level of service is always that way...

Overall, a very good store. However, at times it is difficult to find an associate/employee to help or to answer a question.

I will never buy carpeting at home depot again. Sales team was great. ASC their install contractors was horribly. Bought carpeting and padding 8/20th. Installer weren't scheduled until Oct.6th. The installers did not install the new padding in all rooms, as expected. They only installed it in the master bedroom, not the other three rooms. So, the master bedroom floor had a nice cushion. The other three did not, which I found weird. So, I notified ASC. On Oct. 20th an installer from ASC came to verify the problem and acknowledged and took pictures of the rooms where the padding had not been installed. ASC scheduled Oct.27 to correct the padding and redo the carpet install. Unfortunately, the Installers phoned in sick. ASC rescheduled Oct. 29th...Installer phoned in sick-Again...Rescheduled Nov. 6th...total No Show!. Finally, Nov 6th the job was completed. Almost forget, installers said my furniture was heavy, so I was charged an additional $130...Buyer be ware!

This Store is clean the customer service is good if you have a little patience. Check in person is very friendly and the self check out has a good happy staff member attending.

I totally enjoy the courtesy of all the employees at the Rochester Home Depot. They are always friendly and as never fail to go out of there way to make sure you get what you are looking for. Many times I have been given knowledge for the project I was working on that actually made the job so much easier to complete.

The Millwork Specialists Craig & Codey were fast, professional, knowledgeable, polite and knew where things were in the store even though it was not their department. The store was neat and clean and seem to have a good inventory.

Was very disappointed, went there to buy a front load washer that was listed in their Black Friday Circular. Although the models were on the floor with sale signage, after talking with a sales associate and pricing several different models, non were in stock or available to order. At a minimum, the sale signage should have been removed and replaced with signage indicating that they are not available. we wasted 40 minutes of our time.

Very helpful and friendly

I had a great experience with Craig and his team. They quickly assembled my order and helped me load it. Thank you team Rochester!

Store is always clean and neat, including the entrances. Associates are always easy to find and the ones who have assisted me in the past have been friendly and helpful.

Store is very well stock and when you need to special order something there is always someone to assist you.

I love this store and the employees are very helpful

Always kind and Helpful a great homedepot to shop at...

I generally like shopping at home Depot picking up some stuff but recently the quality of the lumber is very poor

The store was fine but the mill work specialist, Corey Collins, was very helpful, polite and professional. He Put his work aside to help me and went out of his way to ensure I had everything I needed. As a result he made a sale of $361.

Although customer service is what they strive for. They fall way short of the bar set by the local lumber companies who care about each sale.

Associate Sandie was amazing! She took a very attentive approach to my needs for a shed that was not in stock at the time. Sandie followed up with me directly and immediately informed me when the product became available. On top of that, she was extremely pleasant and her customer service was sincere and very welcoming. I had a very nice experience with Home Depot and appreciate the degree of excellence your employees have at the Rochester, NH store.