Reviews for Newark,NJ #980

Better place to buy household items by individuals who need technical advise or guide from in store staff who are willing to guide or advise you on any items as necessary for you to make better choice.

Customer service rep is awesome

Worse Experience with the Tool rental department. I sent out my leaf for repair and waiting 8 weeks, the leaf blower was worse than when I dropped it off. The pull rope was loose, the leaf blower would not start and was later told by the agent at the counter that no one worked on my machine. SO what did you do for the 8 weeks. Lack of follow up by the Managers at the Store. At one point i was told that my leaf blower was reach and that I would have to pick it up from the East Hanover store. SAY WHAT?

The associates at the plant section are very friendly. I found that I was looking for with the assistance of an employee. The store is super clean and associates are helpful and friendly.

The Store has good customer service,

The cashier was extremely rude. She then seek assistance from one of he colleagues who spoke to me in a way where I felt extremely disrespected. Her tone of yelling at me in front of customers has ruined my experience with Home Depot. I wish that I would have gotten everything on camera! I could not find all of the flooring that I need. Everyone working is socializing, so it is hard to find help with an associate on the floor. Despite the day or the time, they never have any sanitizing items when you enter the store. No sanitizing wipes or hand sanitizer. Honestly I feel like this branch just hires anyone. Definitely not a professional establishment! Just awful! Go to Lowe’s!

This store location is spacious, clean, and products are easy to find. The employees are courteous. I had an amazing experience this evening with an employee named Tian. He was very pleasant and helpful in helping me select an appropriate folding table for my needs. After I made my selection, he then kindly carried the table for me to the check out counter and expressed genuine concern in my ability to carry the table myself to the parking lot. This is one of the best shopping experiences I've ever had and my definition of true customer care.

employees are always helpful, which makes my shopping experience a blessing.

customer service employees were great. They help to arrange a curbside pick up and loaded my car as well.

Great store with helpful employees!

Generally looks ok but few staff on ground to give help on products.

This local home depot had the products that I was looking for exactly!!!

The customer service at this store is excellent. I drove in from brooklyn because they were the only store that had what I needed in stock. And it was a great experience. (So good that I wrote a review and I never do that.)

The store has a great inventory the employees are very helpful and the store is very clean

The store always allows returns, employees help move the pay lines, and are friendly

Great service and pleasant staff members to help find what you’re looking for

Store was clean and sales staff helpful

Thank you so much Aminah 0980 00052 20058 for going above and beyond the call of duty for your Seniors and Community. God Bless

Home Depot I always get what i need to the projects.

Dorian and Kay made my shopping experience fun and I laughed the whole time while shopping for my curtains. Need more employees as such

I am very impressed and encouraged by the way cashier Sievet handled my concerns. I would highly recommend her for any considerations

POOR SHOPPING EXPERIENCE. STORE EMPLOYEES HAVE NO CONCEPT OF CUSTOMER SERVICE. I CLOSED MY ACCOUNT

This store is very nice with good people working there. I was having some problem with my shower system. I do not have any experience I went in there. I meet with someone from the plumber department. I told him what my problem was about my shower system and he gave me a solution just by telling me what to do. I was very happy. Thanks Home Depot

I have shopped at this particular location for several years. It is amazing that a store in the city of Newark functions at such a professional level. Sometimes a store's reputation is followed by the city's, but this store breaks all the rules for cleanliness and great service. I found all my necessary items and received assistance from a young woman who made keys for me and told me where to find screws and nails. The staff was friendly and very helpful.

Diesha was awesome. Great personality.

The products are easy to find and good prices

the customer care at this location is sometimes questionable. During my telephone attempts to resolve matters or speek to someone really sucks. (that's when customer service is at its worse)

This store is very well stocked with excellent customer service.

Associates are very rude, unfriendly, unwilling to help and unprofessional

Newark Store is the place to go! After checking my 2 local Home Depot stores and I called the Newark Store. They had exactly what I wanted. The customer service, both on the phone and in person, was delightful. The store was clean and well organized. They located my item with no trouble and check out was quick and easy. All the staff member I interacted with were cheerful and helpful and wearing masks! After watching this store being built when I was teaching in Newark, it was a delight to go back and see how well it is doing. I will continue to shop at the Newark store.