Reviews for N Baton Rouge #367

I shopped the Home Depot store in Chandler AZ, not Baton Rouge! Get your survey corrected!

The young lady greeted me and she also showed me where to go and offered and suggested a product that was reasonable then what I had chosen

I ordered, online, two in stock items at 9am and went to pick them up at 12:30pm. Order was not ready. Item was showing only one in stock on her computer. Customer service person looked at my order and called for assistance. Person that came up said he saw the order but could only find one of the two items, so he didn't pull any. Could one of the items have been sold from the time my order was placed to the time the customer service rep went to pull the order? Sure. Could they have put one item in the order and then contacted me? Sure. I asked the customer service person, when my order could not be processed as I ordered, why was no one contacted? The customer service person said that they are supposed to.

Raven and Shelley were very helpful & professional.

Home depot is a store that you can get lost in as a DIY person. There is so much that you can imagine doing and everything that you will need to do it. The associates are knowledgeable of where things are and they can give you some idea of what would work best. It is like going into a carpenter's workshop and asking him for advice and tools. It's a DIY person dream store!

I was able to get assistance.

The cashier Shelly was so nice.

The store was clean and the workers were friendly. There was a worker who greeted me upon my entering the store. The worker was helpful in finding what I was looking for; also the worker was able to answer my questions about out-of-season items.

Horrible experience. Worst home depot out there. Never shopping here again.

Long curbside waits... no updates on orders... damaged products... unfriendly staff. This store needs an immediate and complete organizational overhaul. It’s unorganized and the staff could care less about helping you with your orders. I was forced to give a 1 star rating.

Worst experience ever!

nice service

Did not have a lot of employees in the store. Did not have enough registers open to check out.

I ordered carpet for installation from this store. The order was placed wrong by the person who placed it. She ordered the wrong brand and color. This was after 45 minutes of trying to place the order on the store's computer, it took so long because she didn't know how to do what she needed to do on the computer. I noticed the error on the paperwork when I got home and called to ask them to change it to the correct product. Whoever answered the phone in the carpet department had no idea how to make the correction and said she would call me back. She never did. I've had three follow up calls and the order is stil wrong. The store employees in the carpet department are the most poorly trained ever. It is next to impossible to get anyone to answer the phone at this store. It takes multiple calls to even get to a human being - and then they can't help you because they don't know how. The only thing they have been competent at is charging my credit card for the purchase. The wrong purchase. Never, ever, ever, ever, ever try to place a special order with this store or this company.

The lady in the garden center on June 4 morning shift nasty attitude

Rude!! Didn't want to help!!

I was only there to pickup and item I purchase,The person assisting me was very friendly and helpful

They'll give you returned/used item with missing parts, if you order online for them to pick it out for you

Associates were very friendly and eager to help Store was clean and organized.

I contacted the Pro Desk about a roofing system and they immediately knew what to do! I had actually forgotten an item related to the roofing system. The Home Depot Associate inquired and we immediately added the product. I had planned to send two workers to pick up all the materials. The Home Depot Associate was there again with the suggestion to deliver materials to my project location. Great idea!!! This saved time and additional labor costs. I am so glad that I contacted this store first. The Home Depot Associates were very attentive and exemplified positive attitudes. I truly had a great shopping experience.

Please continue to improve customer service, training on effective communication with customers coworkers, product knowledge.

Pretty good store and cashier Stephanie is great'

Improvement Better Customers Service

During my random visits the store is clean and uncluttered. Stff are engaging and knowledgeable. You won't be disappointed.

in and out easy, nice people

The store itself is very clean and well-kept, and the workers are especially friendly and helpful!!

Mr Fred in the appliances dept,, Ms Lajuana at the Pro Desk and one of the managers Rickey are you go-tos when visiting this store. The level of customer service they provide is top notch. They are very knowledgeable and eager to help and assist you. I recently visited this store and it's very rare to have a store clerk be so patient with you, let alone even acknowledge that your are there and in need of assistance. I would recommend this store to anyone who's looking for home products and goods.

Store was neat and clean. Received great help from everyone. Troy was the associate who assisted me and he was phenomenal!

Worker don’t want to work. Walk around looking busy but just hiding out. Keep hiring lazy people. Y’all will be close y’all doors like other stores for stilling and not making money. It’s bad when you ask for help when you get there and she want stop for 10 minutes to cut the rug. And you have to get a manager after one hour later to call her to come help me. I knew what I wanted and how much I wanted all she had to do is put it on the cutter did the rest.

I go to this home depot at least 4 to 5 times a week, I have remodeled my house just from this store.. I purchased a stove and hot water heater that was stolen the next day. The staff at store was very sorry for my experience.