#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(434)832-1262
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
7902 Graves Mill Road
Lynchburg, VA 24502
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Customer Store Reviews

  • 4.8 out of 611 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (611)
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Showing 1-30 of 611 reviews
Found what we needed
We spent a lot of time looking for kitchen cabinet pulls. We were happy with our final choice from Home Depot and with the discount applied that I asked for.
by
    Glenn came to my rescue!
    I had a purchased a small toy elsewhere and was unable to remove the security disc. Glenn was so kind and ready to help me. He took care of it lickety split (I had tried earlier and stripped the screw, but he was more knowledgeable and took care of it in no time.) The little toy kept us amused talking to us as he worked. LOL
    by
      • Recommended
      Great employees and customer service
      My husband had a bad experience with another home improvement store and Johseph and Tim at the Lynchburg store made our experience so much nicer. I recomend this store to all other shoppers
      by
        • Recommended
        Wonderful customer service
        Sarrah L in appliances made a major purchase much easier for us. She is knowledgeable and did a super job explaining benefits of the appliances and all the availability of discounts.
        by
          • Recommended
          service
          I was very appreciated that a worker named Quincy helped me load the stuff on the trailer.
          by
            Deceptive advertising on Red Mulch
            On Saturday April 7 we arrived at Home Depot to buy 25 bags of the Vigoro Red Mulch which had been advertised at a discount. We drove over 50 miles after seeing the advertisement for the Vigoro Red Mulch only to get to the store and find that it was old and brown. Imagine if we had ordered online and arrived to pick up 25 bags of this product. What a disappointment! We don't appreciate being deceived by Home Depot into believing we are getting a good deal only to find that the product price was absolutely no value whatsoever. When we purchase red mulch, we expect RED mulch, not old and brown. What was Home Depot advertising? Last year's product. Someone ought to investigate this and provide truth in advertising. If there was a reason to refund our money because of false advertising, this would be it. We ended up paying $20 more for Scott's Red Mulch and got the product we expected. Home Depot can do better than this.
            by
              GREAT VISIT
              THE WORKERS AT THE LYNCHBURG Store #4655 ARE THE BEST. I WILL DRIVE THE HOUR OUT OF MY WAY JUST TO SHOP AT THIS STORE. THE CUSTOMER SERVICE WAS WELL TRAINED, HELPFUL AND KNOWLEDGEABLE. IT WAS A VERY GOOD SHOPPING EXPERIENCE FOR ME.
              by
                • Recommended
                Top Notch Employees
                The employees at this store are top notch. They should be considered an asset to the company. Very helpful and friendly.
                by
                  • Recommended
                  Lynchburg- standout employee Loran Workman
                  After multiple badnews in my life had to purchase a new Dryer. Loran was very helpful. Even gave me a hug.
                  by
                    • Recommended
                    Flooring experience was excellent
                    We have been to Home Depot several times as we complete new flooring in our home. When we have worked with Matt the last couple of times, our trip was efficient and he was extremely helpful and knowledgeable. He ensured we had what we needed to get our project completed.
                    by
                      Exceptional Service and products
                      The overall experience was exceptional
                      by
                        • Recommended
                        The best paint!
                        My favorite paint is Behr! It is long lasting, and stands up to repeated cleaning. I have had very favorable experiences in the paint department here, with most of the employees very knowledgeable and eager to help answer questions.
                        by
                          • Recommended
                          Semper Fi
                          Everything was outstanding at this facility.
                          by
                            • Recommended
                            Great helpful customer service reps.
                            Fun to shop with all the help needed. Learn something new and useful each visit.
                            by
                              • Recommended
                              Nice clean store and very helpful staff
                              The Home Depot staff went up and beyond to make my shopping experience easy and fast
                              by
                                • Recommended
                                Friendly staff
                                Rey pleased with all the staff there. On,y down side was no discount on floor model
                                by
                                  • Recommended
                                  Warehouse shopping
                                  I usually go to Home Depot first when trying to complete a project. I’ve leaned over time that Home Depot tends to have the parts or tools I’m looking for. The size of the store makes it difficult to find things at times and sometimes help is scarce, but overall I’m happy to shop there.
                                  by
                                    • Recommended
                                    Walk around employees at HD
                                    Once again, shopped at HD, attempted to receive customer support, asked an employee, and had to get another employee, who had to call someone else to find the answer referencing water grates. A lot of HD employees love to keep their hands in their pockets, but can not take them out to help a customer, What's Up? "Work hard, or go home!"
                                    by
                                      Love Home Depot 4655
                                      The store is well stocked and clean
                                      by
                                        • Recommended
                                        Outstanding customer service!
                                        Kathy in Kitchen Appliances was a great help resolving a missing part problem.
                                        by
                                          • Recommended
                                          Customer service
                                          Great customer service! Helpful and friendly employees
                                          by
                                            • Recommended
                                            Paint
                                            Shawn is the go to guy for ANY question you might have about painting! If you are unsure of colors, priming vs not priming, types and brands of paint, you have to make sure you get your assistance from him. Thank you Home Depot for hiring such a knowlegeable employee!
                                            by
                                              • Recommended
                                              One employee changed our opinion of this Home Depot.
                                              We had quit going to HD for several years. Today an employee by the name of MacKenzie P helped us and took her time to make sure we had an awesome experience. She even checked the keys to make sure they worked on the tool box that we purchased. We appreciated her paying attention to detail and helping us out today with all of our questions! Lynchburg, VA
                                              by
                                                • Recommended
                                                Solidly Constructed. NEWEST VERSION of NO Slam Toilet Seat
                                                Bought this Toilet Seat because of the Kids constantly slamming the lid down so hard. This one, just purchased, says, NO SLAM......Believe it. Great for when you have company. Nobody wants to hear any Toilet Seat Slamed Shut hard enough to crack the thing. This one is a great buy.
                                                by
                                                  • Recommended
                                                  Great employees and service
                                                  Always helpful and nice.
                                                  by
                                                    • Recommended
                                                    Cashier
                                                    I go to a cashier to keep them employed but if you have to bag your own stuff you might as well go to the self checkout
                                                    by
                                                      • Recommended
                                                      poor quality and supply
                                                      Store does not stock 18 volt dewalt batteries. Only available on line. Very poor quality and quantity of 4x4x8 pressure treated posts. Have to register on line to recieve military discount, ID not good enough.
                                                      by
                                                        Negative to positive
                                                        Elizabeth (Liz) check out...Found exactly what I went in store to purchase before she checked me out. Must checkout persons are just there to get you out the door..Not her..She went above and beyond..For that, I am so thankful my trip across town was not a waste..
                                                        by
                                                          • Recommended
                                                          Great everything: products, service, employees
                                                          Every time I enter the store for a particular item or just to brows around. I am well satisfied.
                                                          by
                                                            • Recommended
                                                            Home depot service is excellent.
                                                            The workers are very nice and helpful and care about your needs.
                                                            by
                                                              Showing 1-30 of 611 reviews

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