Reviews for Ladera Heights #1061

Chloe was a great help very knowledgeable about products that I needed help with l. Has great customer service skills and great sales skills. She was quick with a check out and pleasant and her demeanor

I have lived in this community for more than 30 years. It has been very convenient to have this home depot in my community. It has always stocked great products and the gardening department is great. The store is neat and clean and the professionals are patient with us who have very unprofessional questions. Thank you for continuing to improve this store.

This store has always been on my LAST "TO GO HD's". It has poor parking, always day workers harassing me for work, and poor customer service. I only HAVE to come here because its the closest to a job site. I have almost always encountered rude employees and very slow customer service in the return dept.

Outstanding experience!

Store is clean and fairly well stocked. My biggest issue with this store is customer service . Why are the employees so lackadaisical? Aren't there people who want to work and actually help customers anymore? My biggest pet peeve is having a cashier tell me to go find another item that matches my item so she can scan it. Last time I checked I don't work for the Ladera Heights Home Depot, yet the young cashiers think it is fine for them to do little while they ask me to more. As the customer spending money there, I'd prefer a bit more service and a lot less laziness .

I've previously written a review on this location about 2 years ago and my opinion has not changed. It remains to be one of the poorest managed and disorganized establishment with which I've ever done business. The parking lot is a mess, strewn with litter. Parking is a nightmare with pedestrians all over the place (ants on an anthill)? Items shown to be in stock on the app are not to be found even by associates. There is no rhyme or reason to the SKU numbering system for items way up on the stock shelves. Items are stored there randomly so there is little chance an associate can find what they're looking for. The associates are friendly enough, though and try their best. Like items are spread out all over the store (gloves and tools for example). The overhead music is annoyingly overbearing. The only reason I continue to shop there is location.

This is the home depot i prefer to go to its nice and tidy always find someone pleasant to help me should i need it and never had to wait more than 3 minutes in line.

This store has employees that actually care about it's customer. I cat thank them enough for helping me.

Thank you for allowing me to speak. Mr Jackson and Home Depot Ladera made me very comfortable...

So sorry that I have to place this notation to this neighborhood store. Today the service in the paint department was the worse. Counter service person went to lunch without telling me she had finish my mix of paint. The person that came up after she walked away on her cell phone, rather than seeing is he could help complete my request, told me he had no clue where she went, and chose to take a contractor vs finalizing my request with our lunch person. In my opinion this was totally rude and an "example of exactly what not to do when working a service desk."

Thanks to the very caring staff, Especially Michael Jackson

The staff will not run from you at this location. I recommend for new customers to stop by the paint department so the friendly guy can say "Thanks for shopping at HomeDepot". Ask for the Screw specialist who is another awesome guy that will respectfully assist you to find the right parts.

I always enjoy interacting with employees here. I don't know where most things are and they have no problem helping out. All of the people are easy to talk to.

HD was my first stop on Black Friday. Salesperson Janice in appliances was professional, friendly and helped me with information I needed that was not apparent on the HD web site. Her assistance let me decide without shopping elsewhere to purchase five appliances for a new house . She knew thew HD computer system and made sure to give me every discount available. She then reviewed the purchase order with me to confirm it was exactly what I intended to buy.

I was very pleased with my recent experience and the helpfulness of the Sales representative M. Jackson.

THERE'S AN EMPLOYEE THAT WORKS AT THE HOME DEPOT LOCATION ON SLAUSON AND FAIRFAX HIS NAME IS DAVID A. WALTERS HE IS AWESOME THE BEST EMPLOYEE HOME DEPOT HAS HE WILL WORK WITH YOU AND TAKE HE TIME! AND HE KNOWS HIS JOB!

This Home Depot has the worst customer service. Most of the employees are bothered when you approach them to ask for help. Plus they never know where the products are located. Employee Brittanie at the checkout lane is extremely rude!!!

Great service. as you walk in the door , they are there to help you.

Good staffing is making a huge difference.

Keep hiring good people...it makes a huge difference

I did receive a friendly, professional and very willing to accommodate my needs customer service at this store

The store has greatly improved in the area of customer service and the quality of the training of the employees who have been hired and trained at this location. The store still needs to work on these areas. I realy try not to visit this store. I always leave disappointed or frustrated. More training of its employees is needed.

Again, we don't usually do this, but we believe Michael should be recognized.

The help I received in the garden was friendly and efficient!

The cashier Shantoy and salesperson HXZ4BDG were very helpful

Josefina in the paint department and Ashaley in the outdoor nursery were the best customer service representatives. They helped me make my decisions as well as assisted me in an easy checkout. They were organized, friendly, helpful, polite, and professional.

I am an older lady. I do many of my home projects, thanks to the helpful staff at this Ladera Heights store. The staff is very knowledgeable.

Helpful staff......items were readily available.

I shopped in the paint department on this visit. The female employee at the paint desk was rude and condescending. Luckily she had to go on break and another employee quickly assisted the three customers that were now waiting. He completely made up for the visit, which is why I didn’t rate the store any lower. The cashier was as friendly as could be be as well. I don’t know that I would return to this store to purchase paint. In fact, I had to purchase more of the same paint the next day, and chose to go to another store. However, the rest of the employees were nice and helpful.

My husband and I just wanted to thank Mr. Jackson for helping us get in and out with what we needed... Even though he help others along with helping us, we were all discussing his demeanor and hustle. Great guy.