Reviews for Ladera Heights #1061

Excellent Customer Service

Staff was extremely friendly and helpful!!

Ja Cory was very helpful, knowledgable and fun to work with on our DYI project.

great customer service.

Worst experience of any Home Depot across the country in 30 years of being a very loyal customer who spends a TON of money with you. 4 different young employees were CLUELESS where anything was located and more interested in being on their cell phones than helping me. And not your mobile units, THEIR cell phones. Never ever shop a this location again.

This 5-star review is purely based on my experience being helped by Victoria in the plumbing department. She is amazing. She stayed with me and helped me find the proper coupler for my airbrush compressor. It was confusing, but she remained professional, patient and explained what I needed without being condescending (which I sometimes get being a female asking for help in a hardware store). In between our searches we chatted briefly about great music as I was wearing my Tom Petty shirt... lol. She was so friendly, and so helpful... I can’t remember the last time I had such a great experience in a hardware store or a retail chain in general. I even made it a point to find a manager to recognise her effort because over the years, I’ve noticed that very few employees (in this store in particular) tend to go the distance in providing that level of customer service and I really appreciated her showing up to work!

Richard is deserving of 2 shout outs as based on my own initial ignorance of copper/plastic compression adapters and his immediate correction and a prior trip when i needed a new faucet. I was happy to wait 8 min. for his 1/2 min. fix. His own co-workers deferred to him acknowledging him as an experienced plumber. Though, I will also say the initial employee that assisted me (who's name I wasn't able to see but was african-american, had glasses and braids, was trying to help EVERYONE @ 5:56p.m. & one lady was having a bit of 'attitude') was the one whom knew within less than a minute what I needed for under $5! Bam!!!

Amazing customer service!!!

Great employees

happy to have the store in our area , pleased to see local residents employed as well as other stores on the same site the young people seem to enjoy working in this area not like past years when there seemed to be a disconnect with store employees and local residents . of course before home depot the store was under a different name and business was not good to say the least

This store is always well maintained and customer friendly.

satisfactory, yes

The #1061 store is clean and employees are willing to help customers. Love the location, close to my home.

They wasted my time at the store. They did not meet the promised delivery date. I had to cancel the order. Customer service needs drastic improvement.

Echoing some of the other reviews for this store, this is a Home Depot you can go to for a good selection of products and if you know how to find them yourself. If you want assistance, special orders, or anything involving getting someone from the staff to help go to a different store. There's either an understaffing problem or lack of training, but it's chaos when it comes to getting an associate to help.

My home depot #1061 is always friendly, helpful and very knowledgeable it is a joy to shop there.

We like this Home Depot because the associates are friendly and helpful. The layout is similar to other stores, parking is easy and never really crowded.

OUR EXPERIENCE WENT VERY WELL. WE WILL DEFINITELY RETURN FOR FUTURE PURCHASES..

I went in to get a plant that was featured in the ad and asked for help. The man working in the garden department had no idea and was unable to find it or the paper ad. He had me running around looking for it and finally said sorry I can’t find it and went back to watering plants. I ask cashier and she didn’t know nor did she have an ad at the register. I have to find a store manager who finally found it. This process took too long and the product was not labeled good nor was it in a good location to find.

Brittanie, is a valuable employee, she is the best.

The shopping experience in the plant department was great

All the store associates here are amazing! Every time we've come into the store, everyone is so helpful! From people showing us where to find products, to helping us fork lift drywall and tiles into our truck, to picking up online orders - everyone has helped us with a smile. We've gone to over 5 different Home Depot locations in the LA area and this one is by far our favorite because of how helpful everyone is.

Edward and gardening was extremely helpful. The story was Stocked and clean and a great place to shop.

The employees just go through the motion to provide poor customer service. For this neighborhood I expect more.

During my recent visit to this store, I was pleasantly surprised by the Excellent Tedam service that I received by All the employees that I came in contact with in several departments. They knew their store quite well and were able to help me retrieve my materials in a fast and efficient manner. They listened very well and their actions were quick and precise. I was not sent off in all directions to find help but I was given Excellent service and I felt as if they really were happy to serve us as customers, not as an inconvenience. I must admit in the past this was not the case, however the last few visits have been a pleasant and productive experience Thanks to Mike in gardens, Jeremiah in electrical,Richard in vanity/faucets and Irma the cashier.

I just purchased a new dishwasher. Your staff was attentive and knowledgeable. The employee that assisted me answered every question I had with the dishwasher. He continued helping with questions I had regarding microwaves, washer and dryers. He also answered questions about wall coverings. 10 out of 10!

Customer service was great and the prices right.

Good locale. Good neighborhood. Good caring staff

Excellent Service!

Chloe was a great help very knowledgeable about products that I needed help with l. Has great customer service skills and great sales skills. She was quick with a check out and pleasant and her demeanor