#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(616)975-7431
Tool & Truck Rental(616)975-7438
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4646 28th St, Se
Grand Rapids, MI 49512
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Customer Store Reviews

  • 4.7 out of 658 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (658)
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Showing 1-30 of 658 reviews
Clerk at paint desk was very friendly and knowledgeable. Very helpful when I was choosing paint ...
Clerk at paint desk was very friendly and knowledgeable. Very helpful when I was choosing paint and brushes.
by
  • Verified Purchase
  • Recommended
Good customer service
Good customer service
by
  • Verified Purchase
  • Recommended
Veterans be careful, cashiers are not honoring veteran discount.
Veterans be careful, cashiers are not honoring veteran discount.
by
  • Verified Purchase
  • Recommended
Was very happy to find landscape mulch available at a very good price. Also, Christian and Jerem...
Was very happy to find landscape mulch available at a very good price. Also, Christian and Jeremiah from the lawn/garden section loaded the bags into my minivan. This was a service I didn't expect. I offerred a tip and they refused, saying this is service that Home Depot provides.
by
  • Verified Purchase
  • Recommended
I give Customer service an A+ Jonathan went above and beyond to find me some chair cushions. Than...
I give Customer service an A+ Jonathan went above and beyond to find me some chair cushions. Thank you for making the time to help your customers. Eric the cashier was very friendly.
by
  • Verified Purchase
  • Recommended
Shelving price showed $189, yet when I get to the cashier it rings up at $219. I was told to go t...
Shelving price showed $189, yet when I get to the cashier it rings up at $219. I was told to go to another register and ask for help. Finally got the price down to its shelf listed price but when I went out to my truck in the bay by the wood aisles, a very old man parked his car illegally right next to the door, blocking me in enough that I had to back out all the way to get out of there. Start enforcing these violators and either give them tickets or refuse them service when they park in a fire zone.
by
  • Verified Purchase
  • Recommended
The store is clean employees when I have gone are very help full.
The store is clean employees when I have gone are very help full.
by
  • Verified Purchase
  • Recommended
Chance, the cashier, was very polite and helpful. I enjoy coming here.
Chance, the cashier, was very polite and helpful. I enjoy coming here.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
because the store is clean also the employee and customers service are so helpful and friendly
because the store is clean also the employee and customers service are so helpful and friendly
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Store was extremely organized and well stocked. The associates were very friendly and knowledgeab...
Store was extremely organized and well stocked. The associates were very friendly and knowledgeable pertaining to the items I needed.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Except for one associate who was difficult to interact with, everyone else made it a fantastic ex...
Except for one associate who was difficult to interact with, everyone else made it a fantastic experience making it easy as a contractor to shop with confidence knowing supply inventory levels meet or exceed expectations. Great job! I will be back!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Alyssa at the service desk freely offered to match a price from another big box competitor. Save ...
Alyssa at the service desk freely offered to match a price from another big box competitor. Save me a trip going to another location and a competitor!
by
  • Verified Purchase
1 found this review helpful
The store is clean and also the employee are so friendly and helpful
The store is clean and also the employee are so friendly and helpful
by
  • Verified Purchase
  • Recommended
1 found this review helpful
If you are in the market for appliances and looking for a very knowledgeable and kind gentleman t...
If you are in the market for appliances and looking for a very knowledgeable and kind gentleman to work with, look for Brad in the appliances section! He was OUTSTANDING for us with some complicated variables and got everything done with ease and left us feeling confident about our purchases and money spent.
by
  • Verified Purchase
  • Recommended
Was able to easily find employees to ask for help. Everyone was friendly and helpful
Was able to easily find employees to ask for help. Everyone was friendly and helpful
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Eric 2715 was extremely helpful and friendly
Eric 2715 was extremely helpful and friendly
by
  • Verified Purchase
  • Recommended
I have always had a really good experience at this Home Depot. The only time I had to discuss a ...
I have always had a really good experience at this Home Depot. The only time I had to discuss a situation with a manager, it was handle professionally, discreetly, and timely. I prefer to shop on my own, but when I need help, I can always find someone willing and eager to help. Very pleasant customer service.
by
  • Verified Purchase
  • Recommended
The store is clean and also the customer and friendly
The store is clean and also the customer and friendly
by
  • Verified Purchase
  • Recommended
Cashier Wendy very helpful in cashing out paper gift certificate..made a usual pain easy.
Cashier Wendy very helpful in cashing out paper gift certificate..made a usual pain easy.
by
  • Verified Purchase
  • Recommended
Very clean well organized store. Friendly staff too!
Very clean well organized store. Friendly staff too!
by
  • Verified Purchase
  • Recommended
The store itself was good...a typical large Home Depot. What makes this store outstanding is staf...
The store itself was good...a typical large Home Depot. What makes this store outstanding is staff like Achelin Lebron. Achelin knew the entire store, spent hours helping us with our new home, and was not only knowledgeable, but a genuine pleasure to work with!!
by
  • Verified Purchase
  • Recommended
Joe in power tools is the man to see. He knows his dept, and everything in it. Excellent asset ...
Joe in power tools is the man to see. He knows his dept, and everything in it. Excellent asset to the company.
by
  • Verified Purchase
  • Recommended
Was the quickest I have ever been in and out! Kim and Jenn took care of my returns of things I di...
Was the quickest I have ever been in and out! Kim and Jenn took care of my returns of things I didn't need and checked me out with replacements that I needed in like, no time at all! And Shelbie walked me all the way across the store to find something I was having trouble locating. Who's that kind anymore? Wow! These women are seriously into customer service and deserve a raise! And I don't know any of them personally! No one paid me to say this! :) Just appreciate the service.
by
  • Verified Purchase
  • Recommended
Whatever it is you need, this is the Depot to come too. Looking for excellent service, with knowl...
Whatever it is you need, this is the Depot to come too. Looking for excellent service, with knowledgeable employees to help guide you, look no further, this locations has well mannered workers who are committed to their customers. Take a trip for yourself and see!
by
  • Verified Purchase
  • Recommended
I really like the store because it so clean and the customer are so helpful and friendly
I really like the store because it so clean and the customer are so helpful and friendly
by
  • Verified Purchase
  • Recommended
The store is so clean and also the Employees and customer service are so helpful and friendly
The store is so clean and also the Employees and customer service are so helpful and friendly
by
  • Verified Purchase
  • Recommended
The store is so clean and also the Employees and customer service are so helpful and friendly
The store is so clean and also the Employees and customer service are so helpful and friendly
by
  • Verified Purchase
  • Recommended
customer service was very helpful, I was also able to pay for my order at customer service, conve...
customer service was very helpful, I was also able to pay for my order at customer service, convenient.
by
  • Verified Purchase
  • Recommended
We had a great experience and were greeted with nice and helpful staff! Our cashier Rachell was s...
We had a great experience and were greeted with nice and helpful staff! Our cashier Rachell was super friendly!
by
  • Verified Purchase
  • Recommended
Upon entering the store, I encountered a cashier named Sal. I told him I was shopping for two it...
Upon entering the store, I encountered a cashier named Sal. I told him I was shopping for two items. He immediately directed me to where I could find both of them.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 658 reviews

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