Reviews for Hyannis #2612

Over 30 hours for an online basic order to not be completed is absurd. Then to call and no one pick up so I called corporate who then transferred me to a well spoke gentleman (loose term) on 7/1 1250pm maybe closer to 1pm that was absolutely rude and the worst person I have ever dealt with as a pro member. Telling me to basically wait my turn for my online order. The guy was extremely rude and unprofessional the entire time on the phone. After canceling the order to just shop myself. I found many employees on their personal phone, 4 to be exact, (I know the difference from Home Depot’s units to a iPhone and android) not helping customers and obviously not filling online orders that are way past due. Extremely rude customer service members except the guy that tried to fill my online order after my third time calling corporate to complain, which he also told me he wasn’t sure why it wasn’t completed since there was only a few items left. If this is the way this store treats pro members I will just purchase my suppliers elsewhere for my rental properties here on the cape.

Aisles were VERY overcrowded, awkward to move around with a cart. Clean up the aisles !!!

Chaos nobody helpful….clerks don’t know much.

Positively the worst Home Depot I've ever shopped at. The parking lot is poorly designed and hard to get out of, the aisles are cluttered with displays and stock that make it hard to navigate with a load of lumber, the associates are poorly trained and don't seem to know a thing about DYI. And don't trust their stock levels from their site. Half of the items that I came to pick up that were listed as fully in stock on the net, were not there.

We had a great experience in a very busy store today. Everyone we interacted with was professional, knowledgeable and got us what we needed.

I bought a Ryobt mower yesterday and used as soon as I get home. The batteries was charged really fast and I cut the whole yard with no problem. No noise, it is a great acquisition.

The garden center is a wreck trip hazards everywhere and set checkout closed with broken products all over and there’s still forklifts and pallets and isles closed at 9am. Employees park up front at the flag pole every day. Zero respect for the customer experience

Gilbert at Hyannis is one of the best representative. Pleasant, friendly and helpful.

We buy building materials, nursery products, holiday decorations, even our grill was purchased at Home Depot.

Always brought to the item you’re looking for.

I ordered a medicine chest and had it sent to our home. I turns out I wasn't careful enough, and saw by the size of the packaging and a check of the item's dimensions, printed on the box, that it was going to be too big. I brought it to the Hyannis Home Depot and a few minutes later, the chest had been returned, and a refund issued. It's taking me much longer to write this review than it took for Debra to perform the return and refund at the Service Desk. We've received anther chest of the proper size. Thanks, Home Depot!

It's so nice to finally have a much bigger retail store with a wider variety of products. Thanks!

When in about an hour before closing, and John Duart (manager) helped me with my purchase and save a bundle through the Bid Room. He was very professional, patient and kind. Also Tucker Allard helped process my order and boy he was just as professional, intelligent and knowledgable. What a great unexpected experience in the hours of the day.

An employee helped me load shingles inside the store onto my cart, and then another employee helped me in the parking lot without me asking. Thank You

Very helpful purchasing washer/dryer

Love the new remodel!

Went into the store looking for tarp and the employee walked many isles over right to the tarp I couldn't find. Excellent customer service here.

Tough Remodel, but well worth the wait

I got great help from the employees who were vigilant and offered good advice on my small but complicate project. Seems that there are many more employees around and I felt welcomed.

Jennie in plumbing was soooooo helpful, it was amazing. 110% satisfaction with her service and knowledge. She walked me through several aisles to help me find what I needed. Thank you Jennie!!! I returned later in the day and was helped by Ronald who was the coolest guy i ever met in Home Depot. So pleasant and helpful. Literally the nicest guy who works at Home Depot that I have ever met, and i’ve been in Home Depots in 10 states. What a pleasant surprise to get great help and positive attitude. So rare to see. Thanks Ronald and Jenny!

My husband and I went to buy paint tonight last minute. We met Joey in the paint department and he made sure we had all the help we needed. I am allergic to many types of paint and he took the time to make sure we felt good about our purchase and I felt safe! Will be back!

Ask for Ronald -- he is so helpful and cheerful.

Was great no complaints .

It's a shame they took are relatively organized store and have turned it into a disaster.

The Pro Desk always goes above and beyond to make my shopping experience quick and easy.

Jim at the Pro Desk made my shopping trip a breeze. If you have any question whatsoever, Jim is your guy. Overall, it's always a great experience shopping at The Home Depot.

associate was an asset

I’ve been a customer of Home Depot for many years and have always found their staff to be friendly and helpful. Today, however, our cashier was the rudest person I have ever met. Very negative attitude and acted like we were bothering her (we weren’t). Not likely to go to Hyannis store again after this experience

While disorder is expected during such a construction project; there seems to be an abundance of parking lot confusion. I am sure when construction ends the store will be fantastic, inside and out!

Thank you George Campa, you're a gem. You've made our purchase so easy from greeting us to checkout process. Thank you from The Karibbean Lounge.