Reviews for Florida City #6355

Geisel that works in appliances is outstanding. She made both my fiancé and I feel so welcomed and really went above and beyond to take care of us, we learned so many things about benefits about shopping at Home Depot, to the extend that now it’s def our go to store in Homestead.

I'm glad to share some thoughts on exceptional customer service by Manager Lou and Janice from the Customer Service team, specifically in the Grills section at Home Depot. Both individuals have earned recognition for their outstanding commitment to customer satisfaction, displaying unparalleled service that serves as a benchmark for others in the retail industry. Manager Lou is often acknowledged for his profound product knowledge, especially in the varied and complex area of grills. Customers appreciate his willingness to go beyond the basic service requirements, offering detailed explanations on the functionality and maintenance of each grill model. His ability to match customer needs with the perfect product, balancing budget constraints with desired features, stands out as a significant strength. This level of personalized service ensures that customers leave the store feeling confident in their purchase and valued as individuals. Janice, from the Customer Service team, is celebrated for her exceptional problem-solving skills and her warm, welcoming demeanor. She consistently demonstrates a patient approach, listening attentively to customer concerns and queries before offering solutions. Her expertise in handling post-purchase support, including assembly inquiries, warranty issues, and maintenance advice, ensures that customers enjoy a seamless experience from the point of sale to the use of their grill at home. This kind of support is invaluable and often leads to repeat business, as customers feel assured of receiving assistance when needed. Both Lou and Janice exemplify the ideals of customer service excellence by building trust and rapport with customers, embodying the Home Depot's core values of taking care of customers and giving back to the community. Their efforts contribute significantly to creating a positive shopping environment in the Grills section, encouraging customer loyalty, and setting a high standard for their colleagues. In summary, Manager Lou and Janice from Customer Service have created a memorable and positive shopping experience for those interested in purchasing grills at Home Depot, demonstrating the impact of knowledgeable, attentive, and compassionate service on customer satisfaction. Thank you Lou and Janice.

Spent more than an hour, finding an associate that could help me. They never came too busy going around in circles all the associates. I finally found what I was looking for when I get to the register she was very mean caring a conversation with other associate and not taking care of me overall, horrible experience we’re not go there again.

GINA WAS VERY HELPFUL, KNOWLEDGABLE AND FUNNY. WE ARE EXCITED TO GET OUR NEW WASHER AND DRYER.

I will not be shopping at Home Depot again, until they get cashiers. I don't want self check out. I expect to have someone there to do customer service - such as checking out.

Everytime that i go to the store i find what i need.

Terrible customer service

First we had no problems. Then we had a problem. They only had one bag of specific chips and we needed two so we had to get another specific chips when we needed the other one. Other than that it was awesome! They had interesting stuff as well.

BRANDON in appliances made the sale for us. He is an amazing employee and he is dedicated to your business and to the customers in every way.

Incredible customer service!! Knows the inventory and amazingly friendly!! Made our experience wonderful!

Simply the best all around

To all associates of Home Depot in Florida City, my family and I have appreciated your customer service and care over the past 20 years. Two associates who recently assisted me were JaMar and Gisele. Thank you, thank you both for your service..

Employees like Harold makes the experience easy, fast and pleasant. He is always helpful and knowledgeable about the product and locating the product. The store is well stocked, but it is helpful to have someone like Harold helping you get the product, especially from high shelves and load them in your car, in my case utility van. Thank you Harold!

I went to purchase a refrigerator and appliance specialist Geisel Zamora was so helpful, patient and professional. The best experience I’ve had at any Home Depot thanks to her . She went the extra mile to help us with everything. Thank you Geisel Zamora , you are amazing!

I normally make on-line purchases from Home Depots' vast inventory. Sometimes in-store purchases are made and on some of those visit, finding a associate for a specific department is scarce. But overall, I am grateful to receive great customer service, products and super savings.

Having someone to help us with our mailbox crisis was awesome. Rey Aguilar went above and beyond to help get everything we needed to install our mailbox.

Thank you Eleisha, for making our experience go smoothly in returning the old water heater and getting refunded for it! We will definitely be back to Home Depot, Florida City.

Mark, an overnight Manager saw that I was anxious and nervous and came to my help. He immediately calmed me down and took care of the situation in a very diplomatic, supportive, professional and caring manner. He truly is "manager material"! Employees such as Mark are very rare nowadays, and I wish more businesses had employees like him. He deserves to be complimented! Thank you

Geisel Zamora very knowledgeable and helpful. Went over and above.

Great customer service and knowledgeable employees that know their departments can I ask for more than that Florida City Home Depot rocks

Mr Charles Jackson have me extensive info about the GR Profile line and made my decision to put hen the entire kitchen package for 6k. He definitely exemplifies Custer Service. Definitely coming back for all my kitchen needs.

Outstanding staff, from the sales representative to the cashier.

Cashier Travecia has a nasty attitude and likes arguing with customers

Store is really organized and clean and staff is friendly as wel.

I was in the tile aisle for one hour and was asking for help each employee that passed by and they told me that they were going to get someone. They never did. Then I went to where they had the patio furniture and same thing. I went to ask for the manager and he was standing around a few other employees just there telling stories with a busy store full of customers that needed help.

THIS STORE HAV AND AWSOME STAFF WITH GREAT CUSTOMER SERVICE

TONY IN GARDENING IS THE MAN TO SEE. HE IS AWESOME: PERSONABLE, KNOWLEDGEABLE & VERY HELPFUL - SHOWS THE CUSTOMER ITEMS S/HE MAY NOT HAVE CONSIDERED BUT THAT ARE RELATED TO HER/HIS INQUIRIES. TONY IS THE GUY!

Jim at the return desk is very helpful and friendly