Reviews for Edison #944

The Painting Department employee named Briah is always very helpful and knowledgeable. He is a good listener and was able to help me solve a problem I had encountered while painting my house.

Associates very helpful in the many departments that we needed assistance. My fiancée and I just bought a home and we had many questions answered by the associates

Amazing store, large selection and super helpful associates, specially Andre who is super helpful and always there to guide.

Store not adequate for covid virus, carriages are not cleaned and they do not even provide sani wipes so the customer can clean the handles o the carriages themselves.

Convenience

This store constantly has issues with managing inventory. I order online showing available for pick up and then get a call saying nope. You use the Home Depot app and go to locate items in store to find out they don’t have it. This consistently occurs at this particular store where it says they have 30 and don’t have anything. Poor inventory management, poor GM oversight additionally no accountability. Also pointing out that this has been an issue ever since I started coming here 2 years ago. Your customer service stinks too because all they do is blame each other’s department for obvious issues. Pallet comes in, your not going to unpack then ladies and gents..., Don’t scan it. Or if you receive and scan and must put out, then guess what put it out in it aisle and bay. Customers have the technology, this store just lacks the process.

I love it

As always...another great experience!!!

This store is always clean and orderly. The employees are great. They are friendly and helpful all the time.

Didn't have item in stock that I needed (a refrigerator) so I had to order it unseen. Sales rep didn't bother asking about installation. After I left I realized installation might not be automatically included so I went back to the store to check. No idea where the sales rep was, but spoke to someone else who said installation is NOT included in delivery so I would need to purchase some piece of equipment for the water line for $20-$25 but for whatever reason they couldn't do it right then. So I was told by the woman that the sales rep would call me the next day, and if he didn't, she would. Go figure I never got a phone call. I called the store on Tuesday and was literally bounced around from phone to phone for 8 minutes. Nobody even bothered answering or speaking, they would just pick up the phone and transfer it again. Literally EIGHT minutes of this!! Finally got someone on the phone who told me I didn't need to purchase the item after all, and I could do it myself, IF it fits correctly. So basically you're telling me that the refrigerator can be delivered, but without that extra installation charge, I may or may not be able to get it working? So if I don't order the piece there's a chance I won't even be able to use it right away?? He really did not do a good job of explaining all of this. He also asked if my husband would be taking the old refrigerator out. My husband?? First of all way, to be sexist. Second my husband is deceased, so yeah thanks for bringing THAT up on top of all of this. So then he told me he'd order it, but I'd have to come in to pay the $10 (it's $10 now? I was told $20-25 over the weekend!!). Why can't you just use the credit card on file? Because they don't keep that on file. Why can't I just give you the credit card number over the phone, like any other order? He laughed and said he'd have to check and get back to me within an hour. It's now been an hour and I still haven't received a phone call. I'm very close to cancelling this order and going somewhere else. Lowe's has it for only 90 cents more.

EXCELLENT CUSTOMER SERVICES.FIND THE MERCHANDISE WHAT WE WERE LOOKING FOR NICE AND EASILY.

The outside of the store was (and is always) filthy: there was garbage, general littler, and building materials everywhere. How could any employee or manager see how bad the situation is and take no action to fix a very easy problem? Edison is a historic place in N.J.

store is clean and the staff/crew very helpful and friendly and willing to help . this is my go to store!

Store manager Mr Yona Yehudai is not customer friendly, he is a bully.

One of the smaller stores in NJ. Always clean and organized. Check on line for stock if you need something specific since they do not carry everything in this store. Staff is good, always seems to be a well informed person around to ask questions to. Check the main cross aisle for the clearance end caps, this store has more higher end items in them especially in plumbing fixtures. I am in this store at least 3 times a week.

Great & Helpful staff members

Store was clean, items are properly arranged and easy to find. Staff was nice and cooperative to find the items and guide you for any help.

Nick, Amanda and Nicholas are just a few of all the employees at this store that make it so great. Everyone is always willing and able to give a helping hand all the time without questions. They all are "PRO" customer all the way, all the time. No other HD has what this store has. It has the "IT" factor. You know when you go to this store you went to the "RIGHT" HD. I can only give it high and great marks because it deserves "IT PERIOD!".

Everyone was very welcoming, helpful& friendly! Customer service was amazing! Especially “Big Rich“! He was a great help to our family! We definitely recommend going to Home Depot Edison

the Reps seem to be good people , and are very help and informative , I usually check my list as I drive by this location 5 days a week

all the workers with the exception of Chris in plumbing were great!

On November 02, 2019 my husband and I went into the Edison Home Depot to make a substantial purchase ( 5 - 6 thousand dollars ). During our visit we were advised that the employee work normally works in the appliance area was out sick and that another employee would have to respond to assist. I'm puzzled that Home Depot doesnt have the foresight to either call someone in or have another employee work in this department. We left the appliance area disappointed. We then responded to the key area where again no one was working. Had to wait 10 minutes for someone to respond. Very disappointed in the lack of employees working. Lisa C

Friendly staff and very helpful. Clean store and nicely organized.

I've been a client at this store for 14 years. This time I noticed an overall improvement in the was the employees assist the clients. There are employees available throughout the store, they are kind and ready to assist.

Very organized

Store is well kept and supplied. Employees are kind

This store is very clean and organized. The employees are friendly, helpful and do not run away at the site of a customer. Keep up the great work!

This is a great location, the store was well stocked with a friendly staff, I recommend this location, if you need help finalizing a tricky special order purchase look for Lesley, extremely competent and friendly.

The employees were so helpful and went out of their way to help me out with an unexpected issue. Very appreciative.Everyone was helpful and courteous.

Nice to see helpful young people like Alyssa at Home Depot