Reviews for Colma II #639

friendly. great help

I had some back-and-forth purchase and return issues because the item wouldn't fit into my rental vehicle at first place. I worked with Christine and Dean at this Colma, CA location. They are great listeners understanding my pain points and act promptly to help me resolve the issues. They saved my time and efforts so I don't need to worry about revisiting the store because of the same issue. Overall, great communication and customer service! I'm very appreciative that they put the customers as their first priority! Will go back to this store again!

I've never experienced more apathy from a group of employees. It took me asking three people to help find somebody who could unlock a product so I could buy it. The second person kept talking as they were walking away. When somebody finally did show up first words out of their mouth were two chastise me for not having been there of few minutes earlier when they were there.

Employee yelling at you for not being in alone when you are. Curbside pickup is non existent. Waited 20 min. Save your self the hassle and pick up in store.

Most of the employees are friendly, knowledgeable, and helpful. Unfortunately on this visit, the cashier was neither warm or friendly. She did do her job without a word to me. I certainly did not feel like a valued customer during this visit.

Cashier judy is rude

I bought a weed wacker and am fully satisfied

In my humble OPINION, the #1 Priority of any type of Company should be CUSTOMER SERVICE. Home DEPOT pushed all its chip in and won the Prize of EXCELLENCE.

If you need help finding something or need to order something, this is the store. The employees are very knowledgeable and know how to do there job! Thanks Home Depot!

The sales staff was helpful until check out! The app was not updated to products actually in-store, ie the app stated the fridge was on site but when we got there there was only one and it was sold. Also, needed help with loading item in car and unable to find a staff member. Its tooo crowded and really busy at this store.

Carina Phan was great!

I bought new carpeting and there was a lot of variety to choose from!

Love this HomeDepot over the other ones nearby. Easy to get in, clean, organized and folks are generally helpful

Great variety of products and a very helpful staff.

Shopping for my washer & dryer was easy, like the large price tag that were displayed on each items in the Appliance department. My sale person (Carina Phan) very helpful, knowledgeable about the appliances. Once I had purchased my washer & dryer, Carina Phan took the time and went over my merchandise & service summary step by step.

Bad customer service. Be aware that prices on shelf are inaccurate. Low or no stock at all on some items.

This is my goto store for most all of my diy needs. Excellent selection of items in stock, and I always find knowledgeable associates willing to take time to help. Check out is easy and efficient and I really appreciate the return policy.

Carina Phan, the associate in the appliances department, was very friendly and knowledgeable.

Great customer service

Store was clean and easy to find products. No waiting in line at the cash register and clerk was very helpful.

Christine B. Was a very helpful Employee at the store . Thank you

Can’t recommend at this time. Normally I have great interactions with staff. I was accused of not paying and asked very loudly to see my receipt. I don’t know how 2 attendants couldn’t observe 2 customers checking out a at that time. I showed them after stating that they didn’t just see me check out and pay. I was very surprised and annoyed this was happening. I felt humiliated as they were basically calling me out as a thief. If I didn’t need what I purchased that night, I would have immediately went to customer service and return everything. I hope Home Depot of Colma has some customer service classes they can take! BTW at 915pm their automated phone systems doesn’t work and just keeps ringing for customer service. Stayed on for 5 minutes to let it ring.

Great store, always in stock and friendly associates, specially in the garden department.

Great friendly staff, most of the time. But, the two managers (Lawrence and especially Tyson) for stores are super pushy to their employees. Seriously!! Happy employees makes great employees.

Customer service is terrible at checkout especially if you get Judy as your cashier.

If I can't find something, I can always find someone to help me. This time the clerk in landscaping went out of her way to help me find a particular plant. Yeah!!! Then I had a question about garden hoses and found someone to help me. I highly recommend The Home Depot.

I bought two big plastic pots in the garden. All the ceramic, terracotta, and plastic pots are well organized against the outside wall on shelves. There is a big variety of pretty pots in different colors. The pots I bought were on the ground level so I didn't need anybody to help me get them. The pots are the color and size I was looking for. The pathways in the garden were clear and clean. I decided to look at the bouquets of flowers by the front exit, so I went to a cashier at the front of the store. There were only a few people in line ahead of me, and the cashier was friendly, competent, fast at her job.

Your employees are very skillful, patient, friendly, helpful. Your business is so good with many shoppers, a long check out line. I like your rental department, it is convenient. When we do a small project we do not need to buy tools, save us money. Your problem is that it is so hard to reach you when I call from home, waiting time is very long.

Sales person was very rude especially if you return defected products the take long time to credit you back and the attitude changes from the time you purchase and time to return the product’s the sales person David Burke was very unpleasant at the end to the point that he asked not to come back which was very rude I complain to the general manager

Special Thank You to Warren (excellent & knowledgeable) provided invaluable assistance & research with our home security gate; Richard (outstanding & knowledgeable) provided invaluable assistance with De Walt 3-beam leveler for our friend's birthday gift & wished him happy birthday); Lorenza (exceptional & wonderful) provided invaluable assistance with our Home Depot promotion; & Ricky (assisting & helpful) provided help at cashier's line.