Reviews for Cave Creek #480

My plumber had to go to the Cave Creek and Cactus home Depot late tonight and I knew he was going to be cutting it close. I called ahead to see of maybe they'd let him in after close not expecting anything but sure enough the manager I spoke to let him in since I had give his name. Very appreciative that this manager was able to let him in and help him get the emergency job completed tonight.

Dorothy and Bill in Kitchens did a fabulous job in walking through plan for a project that included new countertops and sinks.

Diana was one of the nicest and fast workers and deserves employee of the year

Darren and Nikki’s were great ambassadors for this Home Depot store and my experience

We can’t thank Bill enough for all his help in designing our kitchen. He’s patient, knowledgeable, and kind. We spent 2 months designing our kitchen and feel so happy that Bill was there to walk us through a complex process. He is a wonderful asset (Sergio, too) to the Home Depot team and represents your motto well.

Always amazing customer service! The employees go above and beyond to help answer our questions and provide additional advice

Employees are always friendly and ready to help

Went to purchase one specific item and each associate I encountered was friendly, helpful and seemed interested in me as a customer. Not phony. The prices were fantastic. Bouganvillas normally $29.99 and gorgeous were $14.99. I bought 8

Rushed into store to grab some holiday items - left my cell phone at the self check out. Didn't realize until I returned home. Raced back in a panic - to found out Sonny, the front end Manager - had secured it in a locked drawer. Wished he could have accepted a reward - saved my week/month. Hats off to the store's honesty.

This is now my "go to" store for any and all. Great professional staff that remain human and friendly at the same time.

Diana, Mellisa and Mike are very sweet and caring. They really do go out of their way to help you out. Thank you very much for your service!

I am also a stock holder in HD and do have a vested interest in your success. You will only get it with happy and recognized stars in your system. I think the managers have dropped the ball by not telling the named staffers of the appreciation for their services. So managers.. get on the switch!

Sharon is so kind & cheerful & friendly. Donna was also so nice & helpful...she took us to many different departments to help meet our unsual needs! So many friendly, engaging employees!

Jae is great! Very expert in his knowledge of plumbing and the merchandise. Young but expert, articulate, patient, and respectful to older people who may not know as much as he does. Made shopping fun!

Not my job attitude combined with lack of knowledge makes for horrible experience all the way around

I went to rent a cement saw as I had a 100$ free tool rental, I got the saw took it back had the offer on my phone on the home depo app but the system wouldnt show it the manager of tool rental an customer service Tera took alot of time to help me but the site was down . They creditedy me back my Money an I still have a free tool rental. Ive been remodeling for months and had alot of hiccups with kitchen cabinets so I felt that this sort of made up for all the mistakes made by Others. ty

Very happy with the work bench I bought for my husband, he loves it!

Overall, I have been satisfied with this store. My only complaint is a refund to my credit card has NOT been posted after 3 days!!!

I felt a positive vibe the moment I entered! I was there early in the morning and the store was bustling. Obviously, I'm not the only one who enjoys going to this store ... and, I'll be back!

workers very friendly. customer service always helpful. clean store.

Bob Coe is extremely helpful

The staff is very helpful and knowledgeable.

I prefer this location over others. Employees at this location are always friendly and helpful.

Had a great shopping experience on this trip. Found all items I needed quickly. Prices were good and I even opened a new credit card and got a further discount. All done very quickly and efficiently. Thanks Home Depot!

Clerks are always friendly, helpful in all departments. Cave creek store isn't the closest to me, but by far the best customer service!

The employees are always helpful, friendly, knowledgeable and willing to go out of their way to help.

I stopped at this store last week on my way home to pick up some items I seen on the store site, couldn’t find them,I stopped in today Dave and Paula both took time to take me 2 the items ,kudos to Paula and Dave both 5stars for going above and beyond in such a hectic time in life, Thankyou to both of you

Always honored my veterans discount… was told today that the policy of giving veterans discount is for the 4 special holidays a year. They should make this known better by having signs foretelling this policy.

Went to get some plumbing supplies and went to go check out and use the veteran discount then I was told that we no longer honor the veteran discount on an every day process! Then I was abruptly cut off by the front cashier firmly explaining to me that they’re only active duty and certain days of the year that we are allowed to use our discounts. She was still assertive and forward about the restrictions and without further explanation she turned her back to me and walked away. I have shopped at this location for over 20 years and never once have I been firmly disrespected to in that manner. I said “OK and thank you ma’am “ and I checked myself out without the discount and left. I did show her my ID or attempted to and she said my VETERAN card is not going to be accepted. About 30 min later I had a friend go back to get a last supply I had missed and he got his VETERAN discount. So what gives. I believe your cashier lady name was Nikki ? Also while I’m here. Instead of 10 rows of pro or pick online purchases. Maybe make 1-3 rows for veteran parking. Just food for thought.

Always friendly and helpful.