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Showing 1-30 of 474 reviews
May 20, 2023
Bend Home Depot Saved my newborn quail babies!!!
As I was going downstairs to check on my babies right before I went to bed, I noticed that my heat lamp was completely burned out. They need their heat lamp in order to keep their body temperature up. I had to act fast so I called the Home Depot to see if they had a replacement heat lamp bulb. I only had literally 10 minutes until the store closed and I was desperate. Not only did I have car trouble with my first car, I had to use someone else’s car to drive to Home Depot. I literally only had three minutes to get to the store and they were gracious Enough to wait and help me to get exactly what I needed. I’m so happy that you saved my babies :-)
God bless all you kind employees at Bend Home Depot.
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Recommended
Nov 21, 2022
Getting worse by the day
This store used to be phenomenal. Now it feels like a chore to shop there. Finding an employee to help in the lumber department is almost nonexistent. Then on the odd chance you find one they seem to feel put out or bothered. That is unless you're a female. I had to move approx. 10 sheets of plywood that were mis-stacked to get to a sheet that I needed (Two employees walked by without offering to assist me) before any previously asked employee for help even showed up. Then he stood and watched me struggle while I loaded the sheet I needed onto the cart. Then I wheeled it back so it could be cut on the panel saw. "DO NOT" have any valuable wood cut on this saw unless you're sure it has a good blade. It will ruin the wood. I mentioned the "needing a blade" to the employee and that's when his insults began. There is a sign there that says they wont make precise cuts and that's ok. But what's considered a precise cut ? 1/8, 1/4, 3/8, 1/2" off ??? I didn't particularly need a precise cut, just a cut close enough and one that doesn't destroy your $90 sheet of oak plywood. See the pictures of what it does. For the most part this store does a decent job. The lumber dept seems to have issues consistently however.
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2 found this review helpful
Apr 28, 2024
Customer Service Excellence
Krystal at the Service counter was able to solve the extremely difficult problem I was having with a repair issue. She went above and beyond researching what needed to be done and then called the warranty company and scheduled a repair appointment
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Recommended
Apr 22, 2024
My favorite place to shop!
We are doing a home remodel and it seems like we go there daily. Thankfully it's fast and customer service is happy and willing to help. Home Depot has almost anything you need to get the job done. You not only walk away with what you need but you also feel good about going there and not frustrated and feeling like you wasted time looking for something that wasn't there, with no one to help you search it out.
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Recommended
Apr 21, 2024
Great Customer Service
The here staff were very friendly and helpful with finding what we came in for, and the cherry on top was our cashier Cindy. She was so friendly with our kiddos. She definitely made their morning and ours too.
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Recommended
Apr 18, 2024
Friendly staff that go out of their way to assist
I went in for a fridge that was on sale. I was assisted by Kathleen who went out of her way to help me ordering exactly what I needed. Exceptional service!
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Recommended
Apr 18, 2024
Great help and assistance found in the flooring department.
We wanted to replace our carpeting and found Karmin in the flooring department. Her knowledge and assistance made our shopping experience easy.
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Recommended
Mar 28, 2024
Employee was great
Andy S. went above his call to help me find all 11 items on my husband's list he gave his wife.
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Recommended
Mar 19, 2024
Fantastic folks
Renee (two e’s) gets six stars, 2 planets, a bunch of moons and sprinkle in a few comets.
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Recommended
Feb 22, 2024
Great people
Trish in electrical and Alex at the pro desk are very knowledgeable and helpful. Great folks with wonderful attitudes.
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Recommended
Feb 11, 2024
Not coming back
Treating every customer as a suspected thief is a bad way to run a business. Find a better way to secure copper wire. If I can't be trusted at 64 years old to take an $11 roll of wire to the register, which of course there's no choice but to check out yourself, then I will go elsewhere. The disrespectful, condescending attitude of your female employee at the self checkout area when I tried to offer ideas to improve this scenario has pushed me to no longer spend my money here. You're not the only place in town.
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Feb 8, 2024
Very pleased with store employees
Was greeted upon entry and was asked by two store employees if I needed help to locate the item/items I was looking to purchase.
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Recommended
Feb 6, 2024
Friendly associates and well stocked
If it isn’t in stock purchasing online and choosing in store pick up is a breeze. Their seasonal range of items is always plentiful and anticipated. Helpful and available associates. The first Saturday kid’s workshops are very fun.
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Recommended
Jan 22, 2024
Excellent Customer Service in Large Appliances
Krystal Montgomery was the best! She made help me wirh all concerns and questions with picking out a refrigerator and washer/dryer set for my new home, and made me feel very special as a customer. They need more employees like Krystal. Customer Service wS by far exceptional!
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Recommended
Jan 21, 2024
Very helpful employees
While in the store looking for a sidewalk scraper, I asked one of the employees, Cheri, if she could tell me where I might find the time. She walked me over to the area and showed me the different items. Shew was most helpful and friendly,
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Recommended
Jan 13, 2024
Scott Prow at Home Depot flooring measure is amazing
We had a flooring estimate done in our home for the 4th time in about five years. Scott Prow has been the one to do it each and every time. We are so grateful for his professionalism and taking the time to educate us on each and every step. Scott is very considerate and kind to each of us every time. I would highly recommend his services and Home Depot has done well in having an employee as amazing as him.
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Recommended
Dec 22, 2023
Fantastic Service
The employees here are the most knowledgeable and kind that I’ve seen in any store ever. I shop there at least once a week and I’ve never had a bad experience once.
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Dec 19, 2023
Best Hardware Supply Store in Bend, OR
Easy to use app, when in-store it transfers item from my online account to my app. I can select In-Store in the app when shopping there and it gives me a map.
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Recommended
Dec 14, 2023
Great Staff Help
I had the most wonderful experience with both Jessica and Hazen, staff at the Bend HD. They both knew more stuff than most guys I've asked for help, AND they made shopping fun and upbeat with great communication and assistance. Their depth of knowledge made it easy for me to sort out exactly the best product to chose for my job.
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Recommended
Nov 28, 2023
The bend location is big, had a great selection and has amazing customer service abilities and skills, everyone there seems very well versed in what they do!
I just bought a pack out set and Dianne was right there to help me and we had a conversation during self check the WHOLE time is was great!!
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Nov 27, 2023
Helpful
Employees were helpful and courteous
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Recommended
Nov 27, 2023
Great Customer Service
Michelle went above and beyond to ensure our questions were answered correctly and Michelle was extremely professional
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Recommended
Nov 25, 2023
Friendly and very helpful staff .
A great store for about everything you may need or want in one store with a friendly staff !
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Recommended
Nov 23, 2023
Andy S
Andy S was a fantastic help. Friendly, walked with me to the products, and offered input into my project (which I requested). I'm a handyman here in Bend (Handy Home Hero LLC) and appreciate people like him and this store.
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Recommended
Nov 20, 2023
Awesome Gab…
I just want to take time to let you know that Gabi from cashier/customer service dept was friendly, super helpful and patient with me in processing my last purchase with the use of my Home Depot Pro Rewards perks(my first time). She easily helped me navigate through my HD Pro app and after that she was again patient enough to wait for me finalize my purchase since l had to run back to my truck to get my wallet.
Kudos to Gab! A definite asset to Home Depot Bend Or.
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Recommended
Nov 19, 2023
Staff
Staff always go out of their way to be helpful
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Recommended
Nov 7, 2023
Great Experience from Ben, Jordan, Jazz, Krystal and Dusty
I came in there yesterday to merely inquire about flooring. Today I came in to purchase the order. I had an amazing experience from all the above. Great time and fun to make the purchase. Ben did a great job finishing up with me, Jordan gave my daughter and I great direction yesterday, Jazz makes everything he touches great, Krystal is a champion every time I talk to her and Dusty is like talking to the owner of the business. Great experience!
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Recommended
Oct 13, 2023
Friendly employees
Employees are so helpful and friendly. Always a great experience
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Recommended
Oct 10, 2023
Super great employees and deals
Nancy and Lorrie treated me so great when I was making a tool purchase. Super great ladies to know and to have been dealing with for years.
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Recommended
Oct 2, 2023
Cheri was awesome
I had a great experience at the store; Cheri was intuitive, helpful , authentic.