Reviews for Bellingham #2651

I just had THE BEST shopping trip today! I needed cellular blinds for four windows. The woman who waited on me was AMAZING! She listened to my needs, helped me select the product. Her professional and kindness was exceptional!!!! Then upon checkout, the cashier who assisted me was also EXCEPTIONAL! She assisted me in getting a Home Depot credit card which gave me a $50.00 savings on the purchase today! She was polite and respectful and simply a very nice person. These women made my day!!!

Very busy during holiday season, dealing with Covid and all the customers, I believe they (staff) did very well with all . lets just hope we all can get thru this Covid stuff and get on with life and work. Happy New year and be safe, especially the employees (staff) that help all of us while shopping in the store.

Everyone is very friendly.

I find this store to be clean and well organized and it's employees are very helpful and I highly recommend this store.

Poor customer service. Rude employee. Would not shop at this Home Depot

This store has good management as I do not ever recall looking for an item and it not being in stock. Cannot say the same for others. Always someone available if needed.

Daisy (in customer service) was SO helpful and friendly. She makes me want to shop her more often! Thank you, Daisy!

This was a our go-to Home Depot even though there are closer stores to us. They hire the best people.

Like I indicated in the survey, store employees were very helpful. It is the company policies that I have a problem with. By the way 500 characters is not enough to explain my frustrations. In addition to the manner of delivery, I also asked what the time frame would be for our delivery which is to take place on Thursday August 13. I was told that it would be between 6:00 AM and 8:00 PM, a 14 hour time frame. This was in addition to the fact that they will not bring the material, which weighs about 500 lbs., into the house. Sorry, I was told, only curbside delivery due to COVID. However your installers can spend hours inside our house doing the installation. Makes sense? NO. As I indicated, my wife and I are 77 and 76 years of age so schlepping 500 lbs. of material inside is not a minor matter. I asked if they could deliver the material to the front door; sorry, no can do. Curbside delivery only. Your policies are the most customer unfriendly I have seen.

Management is doing nothing to encourage social distancing. They used to do it, but have stopped.

Staff were helpful and genuinely friendly! I was especially impressed that an employee was sanitizing the carriages and ensured that the carriage customers took had been sanitized. While in the store, there were periodic overhead announcements on social distancing. The Bellingham Home Depot is an example of how all retailers should be protecting customers during this COVID19 pandemic.

The employees at this store are very helpful and go out of their way to find exactly what your looking for.

My order, H2651-130422 was delivered on time. Jeff at the Pro Desk was awesome. Upon opening the order i was missing SKU # 1002-772-713 along with 30 bags of quikrete. I was in the middle of installing my fence, after digging all the holes and prep work. I called the Bellingham store and after waiting for 15 minutes, which was understandable because they were busy, I was told i had to contact the Natick store, even thought i ordered at the Bellingham store ans paid in full at the Bellingham store. It took me of 30 minutes to get anyone at the Natick store and after i explained in detail everything i was told the quikrete would be delivered on June 6th and he would have to file for the missing SKU # 1002-772-713. he said they had no quikrete. Now i have an exposed in ground pool at my house, an entire crew ready to install and i cant do anything. No one told me why the materials where not delivered or why i wasn't notified. When i went online to check store inventory it showed plenty of material. I then had my wife drive to the Bellingham store. EMILY was the lady who helped her. She got her the 30 bags of quikrete and didn't make us pay again. Emily was kind and courteous and helpful. On Sunday i went back to the Bellingham store because i still needed SKU # 1002-772-713. The pro desk was not open. I could not get any help for quite some time. When a service person finally helped me he sold me the wrong one. So now i will have to make another trip to try to get the correct part. Jeff at the Pro deck was excellent and Emily was also excellent. The staff on Sunday was rude and not helpful. At one point i asked a service person if he was busy and he snapped back "im always busy but what do you need". I explained and he said he had no idea what i was talking about.

Our local store always has the nicest employees helping out while also having not only everything we need for home maintenance, but also suggestions for other ideas and easy convenience.

My cashier Mark was extremely helpful and patient with me

I have had excellent customer service every time I shop at the Bellingham Home Depot. The staff is courteous and knowledgeable. They patiently answer my questions and recommend the best product for the job.

Store is severely understaffed. I have been trying to get an issue resolved for days with no luck. There is a major disconnect between store location, appliance warehouse, and corporate. It’s been an awful experience. Just looking for help and it’s been so hard to get.

I came in today to return a dimmer switch and an outlet plate. The packaging for the dimmer switch was not in mint condition because it was opened (nothing wrong with it). When I went to the customer service desk to return it, the cashier, Jessica, looked at me and was saying that we won’t ever be able to resell this because the packaging is so torn up and was speaking to me in an incredibly rude and disrespectful tone. Yes, I did get my refund, but after she frustratingly messed with the packaging and demanded that I signed the pin pad. She then gave me my receipt without saying anything else. I told her thank you and have a nice day and she rolled her eyes and didn’t even look up while trying to tape up the packaging. I love the store and everyone here is awesome, but today was a completely different experience. I am currently remodeling a bedroom and will not be returning to the store for quite a while.

I've not had recent large projects but still need minor maintenance or improvement items. This store typically has what I need and I'm always able to find an employee to answer questions. I did have an order pickup a few times in this store and the customer service employees are always ready to help. It's a great crew

Unbelievable customer service Samantha walked me right to the product even though she didn’t have much knowledge in that department she stopped what she was working on to help me with a big smile the cashier Tori gave me information on a catch why I was inquiring about even what type of cats like it what type of cats don’t all around above and beyond customer service I’ve been shopping at Home Depot for 12 Years and that was the best customer service all around ever experienced

The store was clean and customer service was great

I really like the way the store is laid out . every thing is fairly easy to find . The workers are terrific at this location ...very helpful .They even asked if they could check things for me.

Al in electrical, Brian & Scott in plumbing. They are extremely knowledgeable. While they are not a replacement for licensed professionals, they are my 1st line of defense running a rental property business. I always consult them 1st and they have helped me numerous times over the years and saved me thousands. Some people are just food employees and there is nothing wrong with that. These guys are both good employees and extremely knowledgeable. That is a value I feel retail stores don’t appreciate as much as they should. So I’m reviewing it here to let them know the importance of these people.

My cashier today was Anna. She was awesome! I filled out the survey and I didn't have an opportunity to include the excellent customer service and friendliness we received from Anna.We were there at 12:57 on Saturday, February 15th. She was at register 2. She deserves some serious recongnition for her customer service! I hope at her next review whe will be told how much she is appreciated by customers, and I hope you consider giving her a great raise! She deserves it!

Great staff and selection. There's always something to do around the house. I'm here too often

the store was clean and products were easy to find, the associates at the paint desk were friendly and helpful

I love this place

Great staff and wonderful people

Very helpful associates

I've been using the Bellingham store since they opened, the staff has always been professional during my encounters. I also like that the store is very active in our community with services and donations. Thank You Store # 2651