Reviews for Arden Arcade #6966

Much cleaner that other stores in the area. Staff are friendly and it is easy to park.

I liked the customer service and the cashier was so helpful

Lately I find myself shopping more at home depot than wal mart...plus this is my fav location howe and arden

Vera went above and beyond! Thank you.

Nice store . Easy in easy out . Good garden area.

Had an employee stop by today to get some material. Cashier made a mistake and charged over $3,200 more than the original bill was supposed to be and didn’t even realize it. Employee came back to the job site and realized he was charged incorrectly. I called Home Depot to resolve the situation. Transferred me to the head cashier and he told me that we have to bring the items back to figure out what went wrong. I asked if it can be done over the phone, head cashier said no! So my employee had to go all the way back to Home Depot to get the situation resolved. Huge inconvenience, 2.5 hours of lost time on the job site not to mention the unnecessary drive time. Very frustrated with this Home Depot and how they handled the situation. The lady that did the return did apologize, but none the less I will still avoid this Home Depot as best as I can.

I have been here multiple times. It is closest to me. The customer service in non-existent. The employees will ignore you. When I do ask questions I find they only half know the answer. I think from now on I'll just pay the extra and shop elsewhere. At least my local hardware store greets me at the door.

Full service hardware store.

Every time I go there I NEVER get everything I need, specifically lumber. It's always a mess because everything is picked over. The wood should be half off because the quality is terrible. 1 out of 3 types of wood is all I could buy. This store never gets better. The parking lot could get picked up better. Trash everywhere. The employees are not friendly or helpful. The checkout people are the only bright spot there.

Went to buy lumber. Went to another store and asked if they can cut some lumber to fit in my car. Rep said per safety, they cannot cut lumber and walked away. Next day I went to the Howe location 2 days in a row and rep Kevin and Devonte in the lumber was very friendly and helpful! Quickly told me of course he can help cut the lumber. I told him my experience from another location and he was disappointed I was treated in the wrong manner. Their managers trained them right!!! KUDOS to everyone!

Multiple employees not wearing mask on properly, and they allow customers to shop with no masks on. Very uncomfortable shopping experience. Typically do curveside but this time I had to purchase an item that was only in store only, no shipping or curved side. Don't recommend unless you have to go in. This location obviously don't not care about covid for their employees or customers.

I was feeling a bit overwhelmed with my project, but Stephanie York & Robbie Robbins turned that around for me. They went above and beyond my expectations. They are outstanding employee's.

Most people think all home depots are the same well they are in some ways well there are not bad but the home depot on Howe avenue now that where you really get service and they are quick at the check out. Thanks keep up the good work

The store was neat and clean. The employees were extremely friendly. The MOD was extremely rude and lied to me.

Monica from the Garden Center was extremely helpful in locating a product we couldn’t find. She searched high and low for it without giving up, and ended up finding it in the back. We were so grateful for her determination and patience!

Went to to buy single pieces of bolt, nut, and washer set. When it came to the register, the prices were double what was posted on the box. I told the cashier the prices were wrong, but their system only had 1 price. Bolts come in different size and length, so do their respected washer and nut, so the prices aren't the same. It was hard to go back and to the area where I got the bolt/nut/washer from because it's Isles away, plus there's a long line behind me. I needed the item and so paid the price :(

This store consistently treats everyone like criminals. Go to Emighs instead.

I enjoy this particular Home Depot. The staff is always friendly and helpful. I know where most items are but if I need help, someone is always willing to walk me over to the isle where the item is, even if it's not their department.

I live in Carmichael; however I make the Choice to shop at the Howe Avenue store. The employees are always ready to assist you and the cashiers are exemplary

The Store employee was very knowledgeable and helpful. I was able to get in and out of the store very quickly.

The purpose for my visit was to purchase a shelving unit to organize my garage. I found a great one but there were none remaining (other than the display model). I walked over to one of the work stations and was greeted by a cute and friendly young lady by the name of Katlynn. She took the time to check the in house inventory and also any upcoming deliveries. She found an inbound shipment and helped me process the purchase and explained what I needed to do when it arrived in store. She treated me like my business mattered and made me feel like a valued customer. She was great!

Great customer service and fast check out

great store, great selection of products, staff very helpful courteous, knowledgable

Clean, friendly, answers from knowledgeable employees.

Been to many Home Depot stores and this one is by far the best! Neat, clean and pleasant staff. Vera the Garden Center cashier is the best part of this store. She is a delightful addition to the store and makes the whole experience great fun!

Vera the Garden Center cashier was a pleasure to interact with. Professional, knowledgeable and sincere. A delightful addition to the Home Depot experience. Additionally, the restroom was super clean!

Raquel 08/27/20 07:18 was very helpful with the checkout of my items. She was very friendly as well.

Service is very good, clean employee have good behavior especially Lilibeth very respectful

The store is the right place to go to find materials and tools for any project

Good Service and friendly staff and help customers.