It fit like a glove, is really sturdy, and looks really nice.
It fit like a glove, is really sturdy, and looks really nice.
by
Verified Purchase
Recommended
Jun 4, 2018
This product is not built to withstand much use. The handle broke off after 5 months of use and w...
This product is not built to withstand much use. The handle broke off after 5 months of use and we couldn't use it and it wasn't carried in the store which was not a good thing.
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Response from Hampton Products TeamJun 5, 2018
If the Wright Products VCA112SN Castellan Surface Latch handle broke, please contact our Hampton Care Team www.hampton.care. One of our associates would be happy to help you resolve this issue.
2 found this review helpful
Sep 5, 2017
Had to return it -- the escutcheon plate was too small. Trying to find a replacement from Pella....
Had to return it -- the escutcheon plate was too small. Trying to find a replacement from Pella.
Thanks for asking.
by
Verified Purchase
Apr 11, 2017
The holes didn't line up and it left a half inch gap at top and bottom...
The holes didn't line up and it left a half inch gap at top and bottom...
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Response from Hampton Products TeamJun 21, 2017
Jade, I am so sorry that you had a bad experience our Wright Product Castellan Surface Latch. There are a few factors that can contribute to this issue. You can use your warranty by contacting our Consumer Care team at www.Hampton.Care, we would love the opportunity to resolve this matter.
Verified Purchase
Apr 11, 2017
Matched my door hardware!
My condo board was giving me fits, finally ordered this online. Only drawback was installation. Didn't quite fit the door, but it works and everyone is happy. Looks great.
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Recommended
Apr 10, 2017
Two seniors using this door with what was to be a 38 dollar entrance and lock door knobs is total...
Two seniors using this door with what was to be a 38 dollar entrance and lock door knobs is total Junk, never lasted two years
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Response from Hampton Products TeamJun 21, 2017
Alfonso, we are sorry to hear you are not satisfied with our Wright Product Castellan Surface Latch. Hampton wants to provide the highest quality products and support to our consumers. Please contact our Consumer Care at www.Hampton.Care to use your warranty. We would be happy to troubleshoot or discuss other options to insure satisfaction.
Mar 8, 2017
this product is well made has a good weight to it insuring closure after entering. the polished...
this product is well made has a good weight to it insuring closure after entering. the polished gold color is beautiful and the design of the handle is quite unique, i love it.
by
Verified Purchase
Recommended
Feb 7, 2017
I thought the description said it would retrofit, but we...
I thought the description said it would retrofit, but we ended up having to drill additional holes in the door to use this. Also, handle only worked pulling up instead of down.
by
Verified Purchase
1 found this review helpful
Oct 11, 2016
Ok product
The handle aesthetically was just what I was looking for. Unfortunately it has a major design flaw, the lock is loose fitting and when door shuts it occasionally opens leaving me locked out. Update this with a keyed lock and I'd give it 5 stars
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Response from Hampton Products TeamJun 21, 2017
We are sorry to hear you are not satisfied with our Castellan Surface Latch. Hampton wants to provide the highest quality products and support to our consumers. Please contact our Consumer Care at www.Hampton.Care to use your warranty. We would be happy to troubleshoot or discuss other options to insure satisfaction.
2 found this review helpful
Aug 17, 2016
Screen door handle be cautious
After handyman installed the door handle on my new door, he went to his truck and came back and the lock on the door had fallen into place. Thankfully I was home at the time and was able to open from the inside. I have since placed tape over the lock so I don't get locked out. There is no actual key to lock/unlock from the exterior. Would not buy this product again.
by
Verified Purchase
1 found this review helpful
Nov 26, 2015
Ecru
I am not a paid reviewer of this item. I found that the fit and finish did not hold up during normal use. The polished brass faded and broke down, while the set screw comes loose every 2-3 weeks.