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Customer Reviews for Wright Products Castellan Surface Latch in Brass

Internet #203654847

Model #VCA112PB

Store SKU #182328

  • Surface latch is designed for out-swinging screen and storm doors
  • Built-in thumb-turn deadbolt offers added security
  • Non-handed for left or right-handed door installation

Customer Reviews

  • 3.5
    out of 41 reviews
  • 45% recommend this product
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Showing 1-30 of 41 reviews
It fit like a glove, is really sturdy, and looks really nice.
It fit like a glove, is really sturdy, and looks really nice.
by
  • Verified Purchase
  • Recommended
This product is not built to withstand much use. The handle broke off after 5 months of use and w...
This product is not built to withstand much use. The handle broke off after 5 months of use and we couldn't use it and it wasn't carried in the store which was not a good thing.
by
Response from Hampton Products TeamJun 5, 2018
If the Wright Products VCA112SN Castellan Surface Latch handle broke, please contact our Hampton Care Team www.hampton.care. One of our associates would be happy to help you resolve this issue.
    2 found this review helpful
    Had to return it -- the escutcheon plate was too small. Trying to find a replacement from Pella....
    Had to return it -- the escutcheon plate was too small. Trying to find a replacement from Pella. Thanks for asking.
    by
    • Verified Purchase
    The holes didn't line up and it left a half inch gap at top and bottom...
    The holes didn't line up and it left a half inch gap at top and bottom...
    by
    Response from Hampton Products TeamJun 21, 2017
    Jade, I am so sorry that you had a bad experience our Wright Product Castellan Surface Latch. There are a few factors that can contribute to this issue. You can use your warranty by contacting our Consumer Care team at www.Hampton.Care, we would love the opportunity to resolve this matter.
    • Verified Purchase
    Matched my door hardware!
    My condo board was giving me fits, finally ordered​ this online. Only drawback was installation. Didn't quite fit the door, but it works and everyone is happy. Looks great.
    by
      • Recommended
      Two seniors using this door with what was to be a 38 dollar entrance and lock door knobs is total...
      Two seniors using this door with what was to be a 38 dollar entrance and lock door knobs is total Junk, never lasted two years
      by
      Response from Hampton Products TeamJun 21, 2017
      Alfonso, we are sorry to hear you are not satisfied with our Wright Product Castellan Surface Latch. Hampton wants to provide the highest quality products and support to our consumers. Please contact our Consumer Care at www.Hampton.Care to use your warranty. We would be happy to troubleshoot or discuss other options to insure satisfaction.
        this product is well made has a good weight to it insuring closure after entering. the polished...
        this product is well made has a good weight to it insuring closure after entering. the polished gold color is beautiful and the design of the handle is quite unique, i love it.
        by
        • Verified Purchase
        • Recommended
        I thought the description said it would retrofit, but we...
        I thought the description said it would retrofit, but we ended up having to drill additional holes in the door to use this. Also, handle only worked pulling up instead of down.
        by
        • Verified Purchase
        1 found this review helpful
        Ok product
        The handle aesthetically was just what I was looking for. Unfortunately it has a major design flaw, the lock is loose fitting and when door shuts it occasionally opens leaving me locked out. Update this with a keyed lock and I'd give it 5 stars
        by
        Response from Hampton Products TeamJun 21, 2017
        We are sorry to hear you are not satisfied with our Castellan Surface Latch. Hampton wants to provide the highest quality products and support to our consumers. Please contact our Consumer Care at www.Hampton.Care to use your warranty. We would be happy to troubleshoot or discuss other options to insure satisfaction.
          2 found this review helpful
          Screen door handle be cautious
          After handyman installed the door handle on my new door, he went to his truck and came back and the lock on the door had fallen into place. Thankfully I was home at the time and was able to open from the inside. I have since placed tape over the lock so I don't get locked out. There is no actual key to lock/unlock from the exterior. Would not buy this product again.
          by
          • Verified Purchase
          1 found this review helpful
          Ecru
          I am not a paid reviewer of this item. I found that the fit and finish did not hold up during normal use. The polished brass faded and broke down, while the set screw comes loose every 2-3 weeks.
          by
          • Pro
          3 found this review helpful
          Showing 1-30 of 41 reviews