#1 Home Improvement Retailer

Customer Reviews for Whirlpool Cabrio Platinum 4.8 cu. ft. High-Efficiency Top Load Washer in White, ENERGY STAR

Internet #204307132

Model #WTW8500BW

Customer Reviews

  • 4.5
    out of 1,044 reviews
  • 90% recommend this product
Filter by:
Showing 1-30 of 1,044 reviews
Never buy this machine NEVER
Wrinkles wrinkles wrinkles no matter what you do or try alway wrinkles!!!!
by
    Do not buy
    Space where gunk builds up in washing barrel that I'd not easily cleaned. Light colored comforters will com out dirty. Also small items fall between barrel and machine which causes it to go off Balance and then have soaking wet clothes.
    by
      Hate this machine
      We bought it maybe 6 months ago and it's the worst washer we ever owned. It actually makes your clothes dirty. My black clothes always comes out of the machine with white spots. I tried everything. Washing it twice, washing it inside out, washing it with extra rince, putting less clothes, putting less soap... I've never experienced such a nightmare when it comes to washing my clothes. Hate this washer. Don't buy it unless you want your clothes dirtier and you want to look like a fool.
      by
        wonderful
        I bought this machine and it's the best ever I'm very happy so is my wife with this machine thanks whirlpool company keep doing what you do best
        by
          • Recommended
          Best Washer Ever
          Beautiful washer with all the right features at a great price. And it's fast!
          by
            • Recommended
            Love it!!
            I bought this a month ago and it is fantastic! Uses less water and energy. I love all of the features that it has especially the timer for when I am in a hurry I know how much longer it has until I can throw it in the dryer.It is also pretty quiet I almost forget that I am doing laundry. I would recommend this washer to everyone.
            by
              • Recommended
              It washes great Use HE detergent !
              I have purchased and been given quite a few washers. I even had a beautiful set of front loaders. This washer is my favorite though.. from the stainless steel tub and overall look and design to the way it washes, I am impressed .. and I sold washers for years. I put a very bulky king sized comforter in that stunk to high heaven because my dogs had claimed it and it came out beautifully! .. I think perhaps the people who are having issues with the cleaning may not be using HE detergent or overloading and not piling the clothing loosely as the instructions say .. or they have a faulty washer. I also have the matching dryer. My husband and I love them and it was a perfect solution because I love the efficiency and gentleness on my clothing of front loaders but he hates them and swears they leak. This gave me the features I wanted and addressed his concerns perfectly! These were by far the best laundry purchase we have made in 17 years!
              by
                • Recommended
                Whirlpool Cabrio Platinum Washer
                I am so happy with my new Whirlpool washer. I like the settings. It is quiet and has adjustable sound settings for a finished load. My white clothes are much whiter now.
                by
                  • Recommended
                  My Wish Washer!
                  I have never enjoyed a washer like I do this one! It's everything I could have wished for!
                  by
                    • Recommended
                    Quite helper with lot of great features
                    I'm lucky to have my washer ,I love the advance features,technology efficiency.belive or not my water bill went down
                    by
                      • Recommended
                      Leaves Clothes Dirty
                      This washer seems to clean well EXCEPT for the fact that it leaves gray/white dust on the clothes after the cycle ends. Sometimes its out of control how much is left behind. You need a lint roller or a brush to get it off afterward. A blanket may be left completely covered in this stuff and you have to throw it back in a few times on the rinse cycle to help out. Using an extra rinse doesn't do the trick. Having to re-wash things is not economical either. If you leave the lid closed, a moldy mildew smell builds quickly, as does mold itself. You must use the Affresh cleaning tablets once or twice a month. It is fairly quiet which is nice. As someone else said it does wring the clothes very tightly and wrinkles them but gets a lot of water out. After a cycle in the drier they seem ok. In short, don't buy this - its a headache. The machine has also leaked onto the floor already and had to have a part replaced (under 1 year old). Attached is a photo of a sweatshirt hood with the dust on it. This is pretty typical. Although its been less common lately, blankets have been covered in this and dark clothes can often have this all over them or in big patches. Very irritating. Of course, whirlpool had nothing helpful to say.
                      by
                        4 found this review helpful
                        We love our new washer
                        Gets clothes really clean, love all the features. Fits perfectly in our spot. I was a little surprised how long it take for a large load (50+ minutes).
                        by
                        • Pro
                        • Verified Purchase
                        • Recommended
                        6 found this review helpful
                        Great for families!
                        We are a family of 5 so I wanted a large tub size to do extra large loads (like the kind I did in the triple size washer at the Laundromat). This machine does A LOT in one load and fits an adult sleeping bag very comfortably. In one load I fit 4 large (decorative) sofa cushions and was still able to put in some towels & clothes and still the tub was not filled to capacity! I love the bleach & softener dispensers. The cycle length times are quite long, I don't think any are under 44mins, but I get the less agitation therefore longer cycle thing. The clothes are not treated harshly at all, its all about gentle, longer washing time which I did worry about getting the clothes clean, but they do come out clean and I consider myself somewhat of a clean freak! I will say though in terms of the cycle times if you dry a load whilst washing a load it works out because drying takes about 50mins anyway.This fits my need for big basin to do less loads and therefore less time doing laundry!
                        by
                        • Verified Purchase
                        • Recommended
                        15 found this review helpful
                        We love it!
                        My mother bought us this set as a late wedding gift. We just had a baby in September and the dryer we had took forever to completely dry the loads...especially towels! We would forget about the laundry being in the dryer all of the time because we had to constantly re-dry them!! Also-with a new baby we had a lot more laundry to keep up with so we were very thankful for our new gift! We love our new washer & dryer!! It has been such a huge help and time saver...who knew doing laundry fun ;)
                        by
                          • Recommended
                          I bought this exact model, it has caused me a lot of stress.
                          The first mishap was when the clear top separated from the lid, evidently because, the lid arrived broken from the manufacturer and now the entire lid has completely separated itself from the top of the machine. I thought I could live with that since it was at least $200.00 to replace a year old lid! What? Upon further scrutiny, I noticed the tub and light fixture (is completely rusted out, it's so bad I have pictures) and has been leaving RUST spots on my clothes....and that's if it isn't dripping bleach on my dark laundry!!! This machine twists laundry into the biggest mess....when it's taking a break from actual clothing destruction. It doesn't use enough water to wash the laundry; much less, rinse the laundry. I live for the day until I can AFFORD to throw this machine to the curb. This has been the longest 2 years of my life. Do NOT buy this machine.
                          by
                          • DIY
                          49 found this review helpful
                          I'm Glad I Did
                          After 3 months of research, this was the unit that won me over. You will not be disappointed
                          by
                          • DIY
                          • Verified Purchase
                          • Recommended
                          10 found this review helpful
                          Overall, good performance, but recent error codes
                          [This review was collected as part of a promotion.] Performed well until recently. Lid related error codes have hampered utility
                          by
                            • Recommended
                            Trash
                            This thing broke down with hardly any use. Replaced the sensor today and it still has an uL error. The thing is level and still does the same. Chinese trash. Had it for 3 years and already giving headaches. Pure trash.
                            by
                              So far so good!
                              [This review was collected as part of a promotion.] Had about 6 weeks and I like it so far. Really like the steam feature. Wish end beep could be louder somehow!
                              by
                                • Recommended
                                Love the features
                                [This review was collected as part of a promotion.] It was the best deal for the money and we shipped around and looked at a lot of washers
                                by
                                  • Recommended
                                  This washer ruined our clothes and towels because it didn’t put enough water into it to rinse out...
                                  This washer ruined our clothes and towels because it didn’t put enough water into it to rinse out the dirt and soap. I often ran loads through twice trying to make sure they were rinsed properly. It agitated and spun so fast That every single thing came out twisted and tied together. Tshirts were stretched out totally. I read every Manuel and followed every suggestion. Towels looked dirty even though they were always washed every single week, sometimes more. We had it for two years and we are giving it away.
                                  by
                                    purchased this product new after my 20 + year old washing machine finally died. This washing mac...
                                    purchased this product new after my 20 + year old washing machine finally died. This washing machine is made with cheap plastic. After 1 year of use, the spin cycle has caused the wash bin plastic to completely shred and now it does not even turn on. Will never buy Whirlpool again.
                                    by
                                    Response from WhirlpoolTeamDec 2, 2019
                                    Hey nodnarb, we value your time and would like to look into the concerns with your Whirlpool® Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand
                                      My new Washer and Dryer
                                      [This review was collected as part of a promotion.] I bought both the new washer and dryer. The clothes come out of the washer more wrinkled than my previous whirpool and they are coming out of the dryer wrinkled too! My prevoius whirlpools were wonderful!!! These are not!!! I am not happy with them!
                                      by
                                      Response from Social CareNov 20, 2019
                                      Hey Susan, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
                                        Good features
                                        [This review was collected as part of a promotion.] I bought this and really like its performance thus far.
                                        by
                                          • Recommended
                                          Washer
                                          [This review was collected as part of a promotion.] Worked Well Until To Be Repaired Then Whirlpool Didn't Have Proper Fix For The Problem.
                                          by
                                          Response from social careJul 16, 2019
                                          Hi Riichard E Jackson, we're very sorry to hear about the problem with the Washer and we'd be glad to look into it with you. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
                                            Ok
                                            [This review was collected as part of a promotion.] I Bought This 2014 Worked Well Until 6 Months Ago Then Rinse Was Double Water Uses Had Too Repair By World pool Unable To Repair So It Was Replaced.
                                            by
                                              Awesome features
                                              [This review was collected as part of a promotion.] quality, aesthetics, performance, ease of use.... all there!
                                              by
                                                Handles big loads, works very good
                                                [This review was collected as part of a promotion.] Looks good,work great. This is the third set that I have bought. Two for my home and one for the daughter.
                                                by
                                                  • Recommended
                                                  Love my Washer
                                                  [This review was collected as part of a promotion.] This unit has a lot of great features that you can choose from to get the best wash experience
                                                  by
                                                    • Recommended
                                                    Features are ok.
                                                    [This review was collected as part of a promotion.] I bought two months ago. Very noisy. I can hear the washer throughout the entire house. Also washer is difficult to remove the clothes. Too deep to reach.
                                                    by
                                                    Response from social careNov 9, 2018
                                                    Dear Genera, Thank you for taking the time to write regarding your Washer as well as your experience with our Customer Service. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Washer. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you.
                                                      Showing 1-30 of 1,044 reviews