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Customer Reviews for Virtu USA Zola 48 in. W Bath Vanity in White with Ceramic Vanity Top in Slim White Ceramic with Square Basin and Mirror

Internet #205348195

Model #MS-6748-C-WH

  • Elegant modern design with frosted glass paneled doors
  • Sturdy high quality solid wood frame
  • Gorgeous ceramic countertop with integrated sinks

Customer Reviews

  • 3.9
    out of 79 reviews
  • 82% recommend this product
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Showing 1-30 of 79 reviews
I did not receive the mirror with this order. I like the fact that it has so many doors but the s...
I did not receive the mirror with this order. I like the fact that it has so many doors but the sink is much more shallow that I was used to. I like the look of the faucet. It would be nice if this had a backsplash.
by
    • Recommended
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Gorgeous, quality vanity with slow-closing drawers. Needed a long...
    Gorgeous, quality vanity with slow-closing drawers. Needed a long but shallow vanity (18” deep) and this fit the bill perfectly. Easy to install. The mirror is large with a useful shelf. Highly recommend.
    by
    • Verified Purchase
    Looks nice when installed. It was difficult to get the right level for the plug so that it sealed...
    Looks nice when installed. It was difficult to get the right level for the plug so that it sealed the hole properly. The quality of the mirror is not great, we bought this 14 months ago and the mirror started corroding at about 9 months.
    by
      • Recommended
      The vanity came damaged in the box and the...
      The vanity came damaged in the box and the top also has an imperfection in the porcelain like if somebody put a piece of tape on it why it was curing and took it off after it cured For the price I could've bought something that had no damage or imperfections
      by
      • Verified Purchase
      Beautiful vanity! Best price in stores and online. Looks great...
      Beautiful vanity! Best price in stores and online. Looks great in bathroom. Had a minor scratch on countertop but was handled quickly and professionally by HD representative.
      by
      • Verified Purchase
      The product itself is good looking. The top came smashed, probably due to the shipment. I reach...
      The product itself is good looking. The top came smashed, probably due to the shipment. I reached out to HD for top replacement but each time I spoke with an agent, their knowledge level of the product varies. They are all good customer service but each one gave me a different process. One said I have to return the whole unit, including the cabinet and the top and re-purchase another one. Another agent said they can just order the top. Then for the smashed pieces, one said I can just threw it away. Then the next day I received a call from a shipping company to make time arrangement to pick up the broken pieces. Good thing I did not tossed out the smashed pieces or else I might be in trouble. I wish HD trained all their agent in the specific area/product so we as consumers will not be confused. The product itself is great and I would recommended it. Price is right and matches my new remodeled bathroom.
      by
      Response from Virtu USAJul 25, 2017
      Hello, we strive to ensure all of our customers are happy with their purchase and we are happy to hear your feedback on your order. We are happy to hear Home Depot was able to assist with your request and a replacement. As you have stated, replacements of parts that are missing or damaged can be requested and provided if within Home Depot's policy. A re-order is not necessary for a replacement sink and we apologize for the miscommunication on this issue. VirtuUSA
      • Verified Purchase
      • Recommended
      1 found this review helpful
      The vanity is perfect for our small Powder Room and...
      The vanity is perfect for our small Powder Room and looks beautiful, the finish is top quality. The faucet is sleek and very modern
      by
      • Verified Purchase
      Great product for the price. No complaints. Had a little...
      Great product for the price. No complaints. Had a little trouble with with delivery, but the product itself was excellent for the price.
      by
      • Verified Purchase
      Excellent product
      Beautiful vanity, am very please. Matching mirror a plus
      by
        • Recommended
        5 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        4 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        Very sleek and I love the slow close drawers. We purchased a different faucet but the one it came...
        Very sleek and I love the slow close drawers. We purchased a different faucet but the one it came with is very nice. No complaints - highly recommend!!
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        The vanity itself is very nice. A bit narrow. The...
        The vanity itself is very nice. A bit narrow. The mirror that comes with it was shattered so the delivery company took it back. I didn't hear from anyone about a replacement so I requested one. I was told it was processed and then received an email that it is no longer available and wouldn't ship.
        by
        Response from Virtu USAJul 25, 2017
        Hello, we are sorry to hear about the issues you had with your order. For all orders shipped out of our facility, we have a Quality Control Team that checks every order prior to shipment to ensure customers receive their product in quality condition. Unfortunately once the item is picked up by the carrier damages may incur or items may go missing. A replacement should still be an option if this was reported within Home Depot's policy for replacement parts, please contact them for status of your order at 1-800-466-3337 VirtuUSA
        • Verified Purchase
        2 found this review helpful
        Nice vanity and top. Sleek looking. Drawers are...
        Nice vanity and top. Sleek looking. Drawers are soft close which is nice. The shelf on the mirror makes up for the narrow counter space - a good trade in a small bathroom like ours.
        by
        • Verified Purchase
        Product was delivered in a very sturdy box by a...
        Product was delivered in a very sturdy box by a great delivery man. Very heavy, you must have 2 people to uncrate it and set into place. When uncreated, we saw that there was a scratch on the front by the bottom. Only way this could have occurred was when it was packaged.
        by
        • Verified Purchase
        Overall, this is a reasonable product, however, the quality can absolutely and should be improved...
        Overall, this is a reasonable product, however, the quality can absolutely and should be improved. I had multiple issues with this product. 1) The drain and drain pipes included with this unit are the poorest quality. The seals are worthless and drain won’t fit on their own sink. I had to make two separate trips to Home Depot to buy a different brand drain and all the drain pipe pieces that I needed to re-construct the drain. Before I go to Home Depot for spending out of pocket for the drain and pipes, I did try three times to install the drain, however, with the included material it was impossible to do the job. 2) One of the hanging holes behind the mirror (which is also included with this product) was misaligned. In other words the hole was not drilled in the right spot. I had to use a dremel tool (small rotary grinding tool) to enlarge the hole so I can install the mirror on the wall. 3) The base cabinet unit is not the best quality, especially the paint job is very poor. If you try to wipe it with a damp or even dry (soft cloth), you’ll see the paint is getting transferred to the cloth. Hinges although soft closing, are not the best ones either. In order to open the cabinet doors, you have to pull hard and be careful not to let go. Otherwise, it will slam back to close position. Had I known about the issues I ran into, I would not have bought this unit. Virtu or Home Depot should look into replacing the included plumbing pieces as they are useless. If a customer is charged for the material that are included with the purchase, the customer should not spend additional time to trouble shoot and identify the issue, then drive down to a hardware store and pay to purchase replacement material (pipes and drain) to make the unit work.
        by
        • Verified Purchase
        4 found this review helpful
        small crack on the side but too much to return...
        small crack on the side but too much to return so I just installed it. other then that it is very very nice. I loved it.
        by
        • Verified Purchase
        great quality! fit and finish A1 better than expected. install was easy. Only issue they did not...
        great quality! fit and finish A1 better than expected. install was easy. Only issue they did not have a P-trap cutout made so you have to make it yourself or improvise with different fittings to get it plumed.
        by
        • Verified Purchase
        • Recommended
        Arrived in good condition. Instructions lack detail, especially for faucet....
        Arrived in good condition. Instructions lack detail, especially for faucet. Handles are not large enough to cover hole. Quite a design flaw. Solid construction but it would have helped to have the dimensions of the cabinet itself included. Dimensions provided are with top installed.
        by
        • Verified Purchase
        1 found this review helpful
        Everything good so far. Mirror is still in box. Hoping that is ok also
        Everything good so far. Mirror is still in box. Hoping that is ok also
        by
        • Verified Purchase
        • Recommended
        Looks good, instructions fail to mention important things like sealing...
        Looks good, instructions fail to mention important things like sealing the drain. Holes in shelf don't match mounts in mirror. Small defect to paint on corner of vanity.
        by
        • Verified Purchase
        I loved the sink- vanity-, mirror combination. Even the faucet and hoses came with it. Everythi...
        I loved the sink- vanity-, mirror combination. Even the faucet and hoses came with it. Everything was so convenient, I didn't have to purchase anything else to accompany it. The color is so dark and rich. I love the self close drawers. A beautiful sleek clean look !
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Still missing faucet
        Got everything else but the faucet,i gave it a 3 cuz the plumber cant finish the work so its on hold as of 4 days ago. And its annoying. The funny thing is i read the reviews and someone mention a faucet also.didnt think it will take this long to get one..
        by
          1 found this review helpful
          This is nice looking vanity with a lot of storage space.
          This is nice looking vanity with a lot of storage space.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          The product was nice, but they sent the wrong color mirror. Also the mirror was damaged. I have b...
          The product was nice, but they sent the wrong color mirror. Also the mirror was damaged. I have been waiting three weeks for the replacement but have not received it yet.
          by
          • Verified Purchase
          • Recommended
          Upon opening the set for install, discovered the mirror was shattered. I will expect a replacemen...
          Upon opening the set for install, discovered the mirror was shattered. I will expect a replacement immediately, and will hold off on my review until then. The carton looks like it took a shot from a forklift.
          by
          Response from Virtu USAJul 26, 2017
          Hello, we are sorry to hear your shipment arrived with damaged parts.Please contact Home Depot Customer Service at 1-800-466-3337 to request a replacement for this item. For all orders shipped out of our facility, we have a Quality Control Team that checks every order prior to shipment to ensure customers receive their product in quality condition. Unfortunately once the item is picked up by the carrier damages may incur or items may go missing. VirtuUSA
          • Verified Purchase
          1 found this review helpful
          Great product
          Yes, would recommend it. I had a challenge with needing a specific size and virtu was only vendor that carried side. Fit nice, all the components needed to complete installation.
          by
            • Recommended
            Excellent purchase
            I was weary about buying such an expensive piece without seeing the product in store, but due to the size of the room, I had limited options. I am so happy I went with this purchase. Dimesnsions are accurate, easy to put together, and delivery service was impeccable.
            by
              • Recommended
              1 found this review helpful
              Enjoying the new vanity
              I love the look of the new vanity . A couple of things to consider going forward, make the drawers a little longer and the sides a little higher. Also I would go with a more appealing faucet. Otherwise we really love the look.
              by
                • Recommended
                1 found this review helpful
                Showing 1-30 of 79 reviews

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