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Customer Reviews for VIGO Duris Single Handle Single-Hole Bathroom Vessel Faucet in Chrome

Internet #202738210

Model #VG03007CH

  • Hassle-free 1 hole DIY installation, ADA-compliant handle
  • 7-layer scratch-resistant finish
  • Powerful and eco-friendly water flow (1.2 GPM)

Customer Reviews

  • 4.2
    out of 167 reviews
  • 88% recommend this product
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Showing 1-30 of 167 reviews
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from VIGO Customer Support TeamOct 27, 2020
Good morning,
Thank you for your kind words. We appreciate you for taking the time to share your experience with VIGO Single Hole Vessel faucet and we’re glad that you are satisfied with your purchase! At VIGO we strive to provide customers with THE IDEAL EVERYDAY. VIGOMarketing
  • Verified Purchase
Good product.
I bought this a month ago and it's work good,but the reason why I gave 4 stars is,when I want to use a cold water,after when I used a shower,came a hot water first,and after 10 seconds comes cold water.
by
Response from Product SupportOct 26, 2020
Good morning, Thank you for taking the time to send us a review of your VIGO Duris Vessel bathroom faucet. Please contact our product support team at 866-591-7792, option 2 and allow us to trouble shoot the issue that you are having with the temperature of your water.
    • Recommended
    ELEGANT DESIGN & GREAT QUALITY
    I bought Vigo Duris for two different project after purchasing similar products on Houzz and the quality is significantly better than the previous products for the same cost. As an architect, I'm very happy with it and so are my clients and will continue using Vigo's products in future.
    by
    Response from Product SupportOct 26, 2020
    Good morning Arch, Thank you for taking the time to send us your review on the VIGO Duris Vessel Bathroom Faucet. I am happy to hear the feedback from an Architect and am extremely happy that as an architect you will be recommending VIGO products.
    • Verified Purchase
    • Recommended
    I purchased 3 of these, one for every bathroom. Absolutely...
    I purchased 3 of these, one for every bathroom. Absolutely love the design! However, the hot water does not have a lot of pressure. May have to contact vigo for fix.
    by
    Response from VIGO Customer Support TeamOct 26, 2020
    Good morning,
    Thank you for your 5 star review of the VIGO Vessel faucet. We appreciate you for taking the time to share your experience with VIGO and we’re glad that you are satisfied with your purchase! At VIGO we strive to provide customers with THE IDEAL EVERYDAY. Please contact our product support team at 866-591-7792, option 2 and allow us to trouble shoot the issue with you. VIGOMarketing
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    Response from VIGO Customer Support TeamOct 8, 2020
    Thank you for your kind words. We appreciate you for taking the time to share your experience with VIGO and we’re glad that you are satisfied with your purchase! At VIGO we strive to provide customers with THE IDEAL EVERYDAY. VIGOMarketing
    • Verified Purchase
    1 found this review helpful
    stay away from the Duris Faucet by Vigo
    We are going round and round they go over this duris faucet. We have 2 and they're both of dentical as far as water flow which is at 1/2 gallon per hour and they are rated at 1.2 gallons per hour. We are going in to 4 months dealing with tech support. Personally I would like to return faucets and don't know if I can because they were purchased with the sinks as a package.
    by
    Response from VIGO Customer Support TeamSep 8, 2020
    Can you please supply me with your full name and email address. VIGOMarketing
      • Recommended
      1 found this review helpful
      Nice design but very weak flow rate....
      Nice design but very weak flow rate.
      by
      Response from VIGO Customer Support TeamAug 19, 2020
      Please contact our product support team at 866-591-7792, option 2 and allow us to trouble shoot the issue with you. VIGOMarketing
      • Verified Purchase
      Modern clean design
      Installed this in our kitchen and absolutely love it! Love the high arched faucet neck.
      by
      Response from Customer ServiceAug 5, 2020
      Thank you for this 5-star review. We really appreciate you taking the time to share your feedback! We are glad you are satisfied with your purchase. At VIGO we strive to provide customers with THE IDEAL EVERYDAY.
      • Verified Purchase
      • Recommended
      Do NOT buy this product!
      I purchased 5 of these for bathroom remodels. The design is beautiful. The functionality, not so much so. We had tons of water pressure from our previous faucet. I expected some restriction from a newer faucet. The water flow is more like a trickle, turned on full blast, nada. All 5 are like this, except two, in particular, are worse if that's even possible. These were installed by the plumber in my absence and he verified that the lines were checked for clogs/restrictions. Now the only resolution, even if there is a fix suggested by the manufacturer, is to call the plumber back out to replace or repair. And guess who gets to pay for that? I'm disappointed and angry. If you decided to purchase anyway, you were forewarned. How Home Depot can even continue to offer this product is beyond me. Now I will worry that everything I purchase from HomeDepot will have issues.
      by
      Response from VIGO Customer Support TeamAug 5, 2020
      We’re sorry to hear that you were less than satisfied and hope you will accept our apologies. We pride ourselves on our products and our services and we would like to make things right. Please contact our Product Support Team to see how we can assist with your issue.

      Phone: 866-591-7792 opt # 2484 or 127
      Email: support@vigoindustries.com

      Thank you! VIGOMarketing
        2 found this review helpful
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        Looks good...
        Looks good
        by
        • Verified Purchase
        Good Quality, but low water flow...
        Good Quality, but low water flow
        by
        • Verified Purchase
        We bought 2 for our bathroom and non of them work, there is no water coming out we already valid...
        We bought 2 for our bathroom and non of them work, there is no water coming out we already validate that there is water pressure in the pipes so the problem is the faucet, hope is not a nightmare to fix it
        by
        Response from VIGO Customer Support TeamAug 5, 2020
        We’re sorry to hear that you were less than satisfied and hope you will accept our apologies. We pride ourselves on our products and our services and we would like to make things right. Please contact our Product Support Team to see how we can assist with your issue.

        Phone: 866-591-7792 opt # 2484 or 127
        Email: support@vigoindustries.com

        Thank you! VIGOMarketing
          1 found this review helpful
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Haven’t installed it yet but looks amazing!...
          Haven’t installed it yet but looks amazing!
          by
          • Verified Purchase
          the water fluid is too low...
          the water fluid is too low
          by
          • Verified Purchase
          New bathroom fixture
          Did my bathroom over with a vessel sink and this faucet was recommended to bought with the sink. Very happy with this item.
          by
          Response from Product SupportJul 6, 2020
          Thank you for this 5-star review. We appreciate you for taking the time to share your feedback with VIGO and we’re glad that you are satisfied with your purchase! At VIGO we strive to provide customers with THE IDEAL EVERYDAY.
          • Verified Purchase
          • Recommended
          Good quality...
          Good quality
          by
          • Verified Purchase
          Received after ordering online. Color was off with a gold hue to it. Returned to store.
          Received after ordering online. Color was off with a gold hue to it. Returned to store.
          by
          • Verified Purchase
          The water flow out of this beautiful vessel faucet is...
          The water flow out of this beautiful vessel faucet is minimal. It also splashes over the edge of the vessel sink. Unfortunately my plan is to return the faucet as soon as possible. I must find a replacement faucet first and also pay someone to remove this VIGO faucet and install a new faucet. That is more cost out of my pocket. I'm not happy about this at all.
          by
          • Verified Purchase
          1 found this review helpful
          Well made
          This faucet was well made of chromed metal, not plastic. The price was excellent for the quality of the product. Will buy Vigo from now on.
          by
          Response from Product SupportJun 11, 2020
          Thank you for this 5-star review. We appreciate you for taking the time to share your feedback with VIGO and we’re glad that you are satisfied with your purchase! At VIGO we strive to provide customers with THE IDEAL EVERYDAY.
            • Recommended
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Water flow was very low and only dropped from faucet....
            Water flow was very low and only dropped from faucet. Contacted the company through an online contact us form and did not hear back. I will be returning the faucet to Home Depot. It looks nice, but not functional.
            by
            • Verified Purchase
            1 found this review helpful
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Very good faucet
            Great looking faucet. Works very well. It sits slightly higher than expected so it splashes a little.
            by
            • Verified Purchase
            • Recommended
            Looks great
            Purchased with sink. Looks great, however you can’t get very much water out of it. Have took lines out and used high pressure air to blow out with no change.
            by
            Response from Customer ServiceMar 12, 2020
            We appreciate you for taking the time to share your feedback with VIGO! At VIGO we strive to provide customers with THE IDEAL EVERYDAY. Please contact our Product Support Team to see how we can assist with your issue. Phone: 866-591-7792 opt # 2 Email: support@vigoindustries.com Thank you!
              • Recommended
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              The faucet came and we thought wow absolutely beautifulet and...
              The faucet came and we thought wow absolutely beautifulet and no water. The cartridge was bad. We thought no problem call the company they will send a new one. Well not so fast you need to make a video and send the receipt. They didn’t like the online receipt. We returned and bought a Moen.
              by
              Response from VIGO Customer Support TeamJan 13, 2020
              All our warranty replacements must have the sales receipt and a video of the issue to ensure that the part requested is the part that needs to be replaced. VIGOMarketing
              • Verified Purchase
              1 found this review helpful
              Water flow
              Great Faucet the water flow was a bit low but I contacted the tech support and they directed me on how to remove the restrictor which made a lot of difference. Very happy will get another one for the second bathroom.
              by
              • Verified Purchase
              • Recommended
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              1 found this review helpful
              Showing 1-30 of 167 reviews

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