Hi David,
I am so sorry you received two swings with the same issue. That is so strange! I am going to make sure to bring this back to our internal team so they know the issues you have experienced.
We are happy to work with Home Depot to get you part replacements for the swing. Contact their customer service team at 1 (800) 466-3337. We'll do everything we can to get this resolved.
Thank you for sharing your feedback with us,
Ashley