Sorry to hear you had this experience. This is not a typical when purchasing a quality Toro mower. To find the right machine for you, we recommend visiting our website at Toro.com/mowers and reviewing our mower selector. Here you will find a free tool, which includes 5 questions to determine a mower which would best fit your area. Also, we have our qualified sales and service Toro dealer network who would be happy to help you find the best machine for you. To find yours, see our locator at Toro.com/locator.