Hello,
We are awfully sorry that you were missing parts. We strive to provide a quality product and can assure you that this is not a common occurrence and we will be using this feedback proactively. To have the missing and defective parts replaced, please send an email to parts@shelterlogic.com and include your name, mailing address, phone number, model number, a copy of the sales receipt, missing part numbers, and quantity. We will place your order and send you a confirmation email within 2-3 business days. We are also available 7 days a week at 1-800-932-9344.
Thank youy