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Customer Reviews for ShelterLogic 12 ft. W x 30 ft. D SuperMax Premium Canopy in White with Steel Frame and Patented Twist-Tie Tension Feature

Internet #202935135

Model #25767

Store SKU #1000605528

  • Heat-sealed waterproof ripstop fabric resists fade and aging
  • DuPont premium powder-coated steel prevents corrosion and wear
  • Shelterlogic 1-year limited warranty

Customer Reviews

  • 3.6
    out of 159 reviews
  • 69% recommend this product
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Showing 1-30 of 159 reviews
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Awesome product for shelter I’m using it for a boat and it’s working perfectly !!!!
by
    • Recommended
    Not happy with craftsmanship
    Just bought and installed this. I thought it might take 1 to 1.5 hours to set up. It took about 8 hours! The poles that are supposed to fit together are poorly manufactured. It was SO much work trying to get them to fit. Also there were several poorly instalation grommets that will probably tear out in no time. This was not worth the money or time. Very disappointed!
    by
      Canopy cover and enclosure kit did not last.
      I bought this and the enclosure kit a little over a year ago. The enclosure kit lasted about 6 months before all the grommets and zippers started ripping out. The canopy cover lasted a little over a year. Never had any crazy weather, or saw any snow.
      by
        I got this 06/05/2013 I have gotten 4 tops for it average time to replace has in the last 2 is less than 2 years
        by
          Looks great. Easy to assemble. Check all parts; frame doesn't...
          Looks great. Easy to assemble. Check all parts; frame doesn't align properly and some rust has already developed at pipe connections.
          by
          • Verified Purchase
          better than expected
          Super easy to put together by myself. including going to store for bolts and wingnuts It took about 2-3 hrs to asemble the frame canopy and the enclosure (which i bought seperatly). All parts there and everything fit like a glove.
          by
            • Recommended
            1 found this review helpful
            Good: Reasonable price, Sturdy 2" vertical tubes, hard gloss powdercoat finish, easily modified f...
            Good: Reasonable price, Sturdy 2" vertical tubes, hard gloss powdercoat finish, easily modified for deck awning application. Bad: Finish scratched/damaged when packed into box, Plastic feet, valance cover has no grommets on peak-ends, confusing sizing for replacement cover selection.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            Do not recommend.
            Do not recommend.
            by
            Response from ShelterLogicSupportMay 1, 2019
            Hello Matt,

            We are very sorry to see you feel this way. Customer satisfaction is very important to us and we would like to discuss what went wrong. Please give us a call at 1-800-932-9344.

            Thank you ShelterLogic
              Went together fast and is well made
              I received this quickly and assemble Time was near an hour, had my wife help stretch the cover. Already rode out snow, wind and rain; keeping dry underneath. I only give it a four because quality control missed the leg connections.
              by
              • Verified Purchase
              • Recommended
              Great Purchase
              We bought this canopy to use on a job site to cover equipment--it serves the purpose well. Easy set up and looks great. We also bought the enclosure kit--very pleased with the purchase. Great value for the money.
              by
                • Recommended
                Easy to install working perfect
                [This review was collected as part of a promotion.] We bought this to put our belonging in while we were building the house it is working perfect easy to install it’s two people
                by
                  • Recommended
                  Very good product, very well designed
                  It is designed for a car, boat etc, for vehicles not higher then 6½ '. We have purchased it for a camper trailer - 9' high, so we had to build a 2x6 "pony wall" 30" high. We had to anchor it well to a black top and we are very happy with a result. See the picture
                  by
                  • DIY
                  • Verified Purchase
                  • Recommended
                  4 found this review helpful
                  Great Tent
                  This canopy tent creates good cover from the elements i am using it as a automotive detail area for a car dealership. The assembly was easy maybe 45 minutes with two people. It has held up against the rain and some heavy winds thus far. I fastened it to the blacktop with flush mount rings attached with two foot re bar spikes driven through and strapped it down in six spots it seems very stable.
                  by
                  • DIY
                  • Verified Purchase
                  • Recommended
                  2 found this review helpful
                  great product, nice look, easy to put up.
                  The instructions were a bit confusing, but once you start assembly, it was very easy to put up. Be sure to use a rubber mallet and don't hammer too hard to make it fit together or the metal will split.
                  by
                  • Verified Purchase
                  • Recommended
                  16 found this review helpful
                  My second like this.
                  Well made goes up fine. I have one already that use at family reunions and large gatherings.
                  by
                    • Recommended
                    Nice Canopy
                    Great shade structure for our crew to take breaks under.
                    by
                      • Recommended
                      Great Canopy
                      Nice shade structure for our crew to take breaks under.
                      by
                        • Recommended
                        Great canopy
                        The first canopy came in it had gotten holes in the canopy from a pallet being set on top of it called Shelter Logic talked to Lee Ann and she took care of it and sent another canopy to replace it very satisfied with the product and the service I received from them Thanks, Berch
                        by
                          • Recommended
                          Can't buy pieces separately and plastic is thin
                          I'm pretty upset that I can't buy just the sides I have to pay for the front and back which I don't use. Pretty frustrating putting a new cover on every 3 years or so. Pretty thin plastic.
                          by
                          • Verified Purchase
                          Good shade, good price, just need one improvement
                          All conjoining sections should have been factory pre-drilled with nuts and bolts like my old Motoshade did to fully secure it. Just the slightest hint of wind and the legs collapsed. I ended up drilling several holes and now my shelter has survived a winter fully enclosed with my boat inside. At the very least, with pre-drilled holes I would rate it 4 stars. 5 stars if additional hardware was included. I used trampoline springs and 5/16” rope cable for a custom anchor system. 5 stars for customer service. I bought it in the summer and few months later installed it for winter. It came with the wrong size zipper front. They sent a full enclosure kit after providing a copy of my receipt.
                          by
                          • Verified Purchase
                          • Recommended
                          Great product!
                          Purchase this for our summer camp program. Easy to install. Wish the dimensions were on the canopy for easy replacement.
                          by
                          • Verified Purchase
                          • Recommended
                          You won't regret it
                          Very easy to install and it for perfectly. I used on an existing canopy. This product helps tremendously on windy days. As to keep out the updraft gust you get during weather changes.
                          by
                          • Verified Purchase
                          • Recommended
                          What I needed
                          I actually only needed the front door, however this kit cost about as much as a door replacement. I am satisfied, however one of the grommets was not installed correctly. It was not centered and would obviously pull right out if bungee was used.
                          by
                          • Verified Purchase
                          • Recommended
                          Can’t withstand 15 mph winds
                          Lost it to wind last night. Haven’t had it 3 months. Couldn’t withstand 15 mph with with using the anchors they sent plus some more that I put down for extra.
                          by
                            This product design was not what i expected. It came...
                            This product design was not what i expected. It came with no pre drilled holes or fasteners where needed to keep together. i don't recommend this 12 x 20 canopy. Its a bad design, not for your average average home owner.
                            by
                            Response from ShelterLogicSupportNov 3, 2021
                            Hello,

                            We are very sorry to see that you are disappointed with your canopy. The reason the poles are not bolted together is because this canopy is designed to be a temporary structure. Customer satisfaction is important to us and if you would like to discuss this in more detail, please feel free to call us at 1-800-932-9344.

                            Thank you ShelterLogic
                              Rating provided by a verified purchaser...
                              Rating provided by a verified purchaser
                              by
                                Canopy blew off and ripped 2 weeks after owning it....
                                Canopy blew off and ripped 2 weeks after owning it.
                                by
                                Response from ShelterLogicSupportSep 22, 2021
                                Hello Troy,

                                We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344.

                                Thank you ShelterLogic
                                  Easy to assemble, provides good shelter from sun and rain....
                                  Easy to assemble, provides good shelter from sun and rain. Looks good. The feet are 12’ wide, 7’ tall at sides and 9’ center.
                                  by
                                  Response from ShelterLogicSupportJul 23, 2021
                                  Hello,

                                  We are very happy to see that you are pleased with your Canopy. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic! ShelterLogic
                                  • Verified Purchase
                                  Wrong top angle end tube one missing mised up pitch,...
                                  Wrong top angle end tube one missing mised up pitch, kit to expensive, so mad will not buy again
                                  by
                                  Response from ShelterLogicSupportJul 18, 2021
                                  Hello,

                                  We are awfully sorry that you were missing parts. We strive to provide a quality product and can assure you that this is not a common occurrence and we will be using this feedback proactively. To have the missing and defective parts replaced, please send an email to parts@shelterlogic.com and include your name, mailing address, phone number, model number, a copy of the sales receipt, missing part numbers, and quantity. We will place your order and send you a confirmation email within 2-3 business days. We are also available 7 days a week at 1-800-932-9344.

                                  Thank youy ShelterLogic
                                  • Verified Purchase
                                  This canopy was just what I needed to cover an area in my back yard that I use for cookouts and f...
                                  This canopy was just what I needed to cover an area in my back yard that I use for cookouts and family gatherings. The frame is sturdy and the covering seams durable.
                                  by
                                  • Verified Purchase
                                  • Recommended
                                  Showing 1-30 of 159 reviews