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Customer Reviews for South Shore Step One King-Size Headboard in Pure White

Internet #204370077

Model #3160290

  • Assembly by 2 adults recommended
  • Constructed of certified environmentally preferred laminate
  • Durable construction with a 5-year warranty

Customer Reviews

  • 3.8
    out of 125 reviews
  • 76% recommend this product
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Showing 1-30 of 125 reviews
A nice headboard for the price. We were a bit disappointed about the color, it's more like black ...
A nice headboard for the price. We were a bit disappointed about the color, it's more like black instead of chocolate. The "installation" went smoothly, my husband put it together by himself. However the diagram was unclear and did not indicate the correct side and how to put it together. But it did not take long to correct the error.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
Assembly Nightmare
Assembly extremely difficult without the pilot holes that should have been created at the factory. Without the correct tools for us to do this, it is very aggravating. I see that Claire had this same problem TWO YEARS AGO! and the problem has still not been remedied. Make sure you have a handyman or handywoman around who has the tools and strength to help you assemble this headboard.
by
Response from SouthShoreCustomerServiceJul 6, 2023
Hello
We are sorry to hear of the issues you’ve had with your product. We offer a limited 5 year warranty which offers replacement parts and troubleshooting to help ensure items works properly. Please contact our Customer Support Heroes at 1-800-290-0465 or at services@southshorefurniture.com for further support. SouthShoreFurniture
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    I wish that I would have known that the headboard...
    I wish that I would have known that the headboard was really made to attach to the platform bed. I had an issue with attaching it to my bed frame.
    by
    • Verified Purchase
    by
    • Verified Purchase
    Nice simple headboard...
    Nice simple headboard
    by
      Nicely made, beautiful color...
      Nicely made, beautiful color
      by
        by
        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        Response from SouthShoreCustomerServiceMar 7, 2021
        Thank you for taking the time to leave a review ! SouthShoreFurniture
        • Verified Purchase
        Was missing some pre drilled holes that were not created...
        Was missing some pre drilled holes that were not created in product.
        by
        • Verified Purchase
        1 found this review helpful
        Awesome better quality than I was expecting...
        Awesome better quality than I was expecting
        by
        • Verified Purchase
        excellent product. good quality...
        excellent product. good quality
        by
        Response from SouthShoreCustomerServiceJan 16, 2021
        Thank you so much for this great review. We are glad to hear that you like our furniture :) SouthShoreFurniture
        • Verified Purchase
        Arrived quickly, good price, easy to put together. 13 yo was able to put it together with little ...
        Arrived quickly, good price, easy to put together. 13 yo was able to put it together with little supervision. I did not read the description completely, it's intended to attach to a wooden frame that sits on the floor. However, with the proper bolts and washers it sucked to a standard metal bed frame. Story easy. It looks great in the room
        by
        Response from SouthShoreCustomerServiceJan 16, 2021
        Thank you so much for this great review. We are glad to hear that everything went well for the assembly and that you are happy with your item! :) SouthShoreFurniture
        • Verified Purchase
        • Recommended
        Assembly is a nightmare
        I'll preface with the fact that once this was FINALLY able to be put together, it looks great. However, assembly is a serious nightmare, even with their 2-adult recommendation. It requires you to screw 12 screws into a solid block of wood by hand (no holes pre-made to direct the screw or anything, because that way when the screws go in, they are as tight as possible), but to do this by hand, it requires a lot of muscle/weight to get it into the wood, even for an adult. They said we couldn't use a drill; I think it would have been easier to do it that way if you do it carefully. Doing this by hand is not worth it and is extremely difficult and frustrating.
        by
        Response from South Shore TeamJan 4, 2021
        Dear Claire, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with the assembly to your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShore
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          Response from SouthShoreCustomerServiceDec 26, 2020
          Good morning, thank you so much for this amazing 5-Star review! We appreciate you taking the time to share your experience with your new headboard at home! South Shore Team SouthShoreFurniture
          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          Response from SouthShoreCustomerServiceDec 12, 2020
          Thank you so much for this great review. We are glad to hear that you like our furniture :) SouthShoreFurniture
          • Verified Purchase
          Is that it?
          It isn’t secure at all. The only reason it’s standing is because we put it up against a wall.
          by
          Response from South Shore TeamDec 10, 2020
          Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShore
            The holes were drilled in the wrong places. One edge...
            The holes were drilled in the wrong places. One edge was unfinished.
            by
            Response from South Shore TeamNov 30, 2020
            Hello and thank you for contacting South Shore furniture about your item. To better assist you with this matter please contact us directly at services@southshorefurniture.com. SouthShore
            • Verified Purchase
            Hard to assemble without a drill...
            Hard to assemble without a drill
            by
            Response from SouthShoreCustomerServiceOct 25, 2020
            Hello, thank you for leaving the time to leave this review, we truly appreciate it! Please note that it's very important not to use a drill as it may damage the particle board. If you have any questions during the assembly, please note that our customer service is available from Monday to Saturday at 1-800-290-0465 to assist you. Have a great day :) SouthShoreFurniture
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            Response from SouthShoreCustomerServiceOct 24, 2020
            Thank you very much for this review. We are deeply sorry for the inconvenience you had with our product. If you want any assistance don't hesitate to contact us at services@southshorefurniture.com and we'll assist you the best, we can :) SouthShoreFurniture
            • Verified Purchase
            Easy to assemble and just right for this room....
            Easy to assemble and just right for this room.
            by
            • Verified Purchase
            There were some very fine but visible scratches when it...
            There were some very fine but visible scratches when it arrived. Not happy but not bad enough to complains.
            by
            • Verified Purchase
            Was a nightmare to put together . Pieces did...
            Was a nightmare to put together . Pieces did not line up. Had to drill new holes.
            by
            Response from SouthShoreCustomerServiceAug 22, 2020
            Thank you for taking the time to leave this review. We are extremely sorry for the difficulties you had with the assembly of your item. However we highly recommend not to use a drill since it could damage the pieces and void the warranty that you have with us for replacement part. Using a drill can damaged the pieces and affect the solidity of the item.If you have any question or need assistance don't hesitate to contact us at 1-800-290-0465 and our team will be more than happy to assist you :) SouthShoreFurniture
            • Verified Purchase
            Great headboard especially for the price. Would definitely recommend this...
            Great headboard especially for the price. Would definitely recommend this to others.
            by
            • Verified Purchase
            The sides of the headboard have raw wood exposed....
            The sides of the headboard have raw wood exposed.
            by
            Response from SouthShoreCustomerServiceJul 22, 2020
            Hello, and thank you for your feedback. Their may be an issue with the parts so please call 1800 290-0465 and speak to any of our heroes for help :) SouthShoreFurniture
            • Verified Purchase
            1 found this review helpful
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            Response from SouthShoreCustomerServiceJun 19, 2020
            Hello, thank you for the amazing 5 stars review, it really means a lot to us :) Thank you for choosing our brand and have a great day! SouthShoreFurniture
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            Response from SouthShoreCustomerServiceJun 19, 2020
            Hello, thank you for taking the time to leave such a nice review! Have a wonderful day! SouthShoreFurniture
            • Verified Purchase
            When you went to drill the screws in the headboard...
            When you went to drill the screws in the headboard fell apart had the same problem with the dresser I should’ve learned from the first time very unsatisfied
            by
            Response from SouthShoreCustomerServiceJun 17, 2020
            Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShoreFurniture
            • Verified Purchase
            Great product for the money. Only thing is I would...
            Great product for the money. Only thing is I would like it to be a little more sturdy
            by
            Response from SouthShoreCustomerServiceJun 14, 2020
            Hello, thank you for taking the time to leave such a nice review and for choosing our company for your furniture needs! We are sorry to hear that the sturdiness is not as expected, but we are very glad that you like your new South Shore unit anyway. Have a wonderful day! SouthShoreFurniture
            • Verified Purchase
            Really easy to put together. Some of the pre-drilled holes...
            Really easy to put together. Some of the pre-drilled holes were off a hair and caused some small splitting in the wood but it's nothing that I personally am concerned about. Overall, really good
            by
            Response from SouthShoreCustomerServiceJun 14, 2020
            Hello, thank you for taking the time to leave this amazing 5 stars review and for choosing our company for your furniture needs! We are deeply sorry for the little defects you had with your product, but we are thrilled to hear you like the final result :) Have a wonderful day! SouthShoreFurniture
            • Verified Purchase
            Showing 1-30 of 125 reviews

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