#1 Home Improvement Retailer

Customer Reviews for ShelterLogic 10 ft. W x 10 ft. H Pro Series Straight-Leg Pop-Up Canopy in Black w/ 16-Guage Interlocking Aluminum Frame

Internet #202934358

Model #22585

Store SKU #1000617330

  • UV-treated inside and out to resist fungus, aging, and fade
  • DuPont premium powder-coated steel prevents corrosion and wear
  • Shelterlogic 1-year limited warranty

Customer Reviews

  • 3.5
    out of 54 reviews
  • 74% recommend this product
Filter by:
Showing 1-30 of 54 reviews
Well for one there is no way that this is water resistant because of the stitched seams. Water w...
Well for one there is no way that this is water resistant because of the stitched seams. Water would leak right in. Second and the biggy is the velcro side secures are lined up directly on the joints!!! They cannot be secured.
by
Response from ShelterLogicSupportSep 16, 2019
Hello,

This canopy is water resistant not waterproof. It can resist very light rain but is not designed to be left up under any rain, wind or storm conditions. This Pop-Up is designed for shade protection only. To discuss in more detail feel free to call us at 1-800-932-9344.

Thank you ShelterLogic
    1 found this review helpful
    This is a very sturdy pop up. The instructions for putting up were lacking however, and we fough...
    This is a very sturdy pop up. The instructions for putting up were lacking however, and we fought with it for way too long. Once I learned to push up at the center piece, it went up extremely fast. We will make a final determination once we see how it handles rain and normal winds.
    by
    • DIY
    • Verified Purchase
    • Recommended
    1 found this review helpful
    My canopy lasted approximately 3 weeks. After a medium-heavy rain, the canopy collected all the r...
    My canopy lasted approximately 3 weeks. After a medium-heavy rain, the canopy collected all the rain (rather than running off), collapsing a leg, destroying the whole tent. Thankfully no one was under it at the time.
    by
    Response from ShelterLogicSupportJun 19, 2018
    Hello,

    We are so sorry to hear what happened to your frame! As stated in your manual, this canopy was designed for temporary use only and should not be set up in moderate-heavy rain, wind or storm conditions. Also, when set up it must be temporarily anchored to prevent accidental damage. To discuss this in more detail please give us a call at 1-800-932-9344.

    Thank you ShelterLogic
      1 found this review helpful
      Well built but...
      I like almost everything about this canopy except for one thing. Its compact, functions well, just a bit hard to push up to lock. It is large enough to use for family gatherings and flea markets . That's what I initially bought it for. It repelled a light rain, but dripped at the seams in a heavy rain. I can't understand why a canopy should leak. Next time I will look for one that says rain proof.
      by
        • Recommended
        1 found this review helpful
        bought it online after reading reviews, it's great.
        could have got one for less money but figure money well spent, this one will last. bought a second almost identical canopy for half the price but after taking it out of the box I took it back to the store for a refund. the ShelterLogic brand is well made & will end up getting a second one soon. did go with the optional weights for the legs. also added tent anchors pegs.
        by
        • Verified Purchase
        • Recommended
        8 found this review helpful
        The top cover/canopy didn’t fit properly. It appears we...
        The top cover/canopy didn’t fit properly. It appears we were sent a different style that doesn’t line up with the supports. Additionally, it’s not very easy to set up. I’m dealing with the manufacturer to determine options.
        by
        Response from ShelterLogicSupportAug 25, 2022
        Hello Michael,

        We are sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344.

        Thank you ShelterLogic
        • Verified Purchase
        top will not stay on
        the top will not stay on the frame the frame is great but top is crap the corners will not stay on they are hard to put on but will pop off because it only has velcro strips that hold the corners which does not hold it on it also has pinholes through the top and is not tight it sags really bad the canopy that i had before that i only paid $40.00 for has been up for 2 years straight has not gave me any problems and is still is working good i got this one because i thought this one would be better due to the fact the top is of heavier grade and i needed something bigger very disapointed in it i wish i had just went and got another one like the old one and put them together would not recomend it at all i have only had it a couple of weeks if i could just get another top that could be attached better it would be great
        by
          Easy to assemble, looks good, just righ try for...
          Easy to assemble, looks good, just righ try for small car.
          by
          • Verified Purchase
          Great quality item
          Definitely needs more than 1 person to set up. Not as easy to open as the 10x10 angled leg one. This is my second canopy tent from this manufacturers line. Great long lasting quality item. I only giving a 4 star because it requires help assembling and I don't have help every day to set up and take down.
          by
          • Verified Purchase
          • Recommended
          by
          • Verified Purchase
          shelterlogic
          Well all I can say is this tent isnt good , I put itup for shade and it rained while up. The water gathered on the tent top and wouldnt run off. Because of the weight the top ripped where it was hooked to the frame...and when I emailed the company that made it they didnt return my email, Im out all this money for a tent that ripped the first day,and cant get a replacement top for it anywhere
          by
          Response from ShelterLogicSupportJun 30, 2020
          Hi Elva,

          We are very sorry to hear about your Pop-Up canopy! The manual does state that this canopy should be folded and stored in adverse weather conditions. The current response time for warranty claims is 10-14 business days as listed above the online form. If you would like to discuss in more detail please give us a call at 1-800-932-9344.

          Thank you ShelterLogic
            • Recommended
            1 found this review helpful
            Broke Immediately
            So excited to get this 12 X 12 canopy ! Excitement was short lived as it broke immediately. The plastic foot pulled out of the metal leg and it was lights out, no way to continue set up. Going back to Home Depot tomorrow. Will look for a better quality product.
            by
            Response from ShelterLogicSupportApr 9, 2020
            Hello,

            we are very sorry to hear about this. This Pop-Up canopy is a temporary structure and should be dismantled and stores when moderate to heavy winds are forecast and should never be left unattended. We would like to collect more information and possibly help provide a solution. Our customer service team is available 7 days a week at 1-800-560-8383.

            Thank you ShelterLogic
              1 found this review helpful
              Very cheap quality, flimsy built and the canopy top was...
              Very cheap quality, flimsy built and the canopy top was missing from both boxes
              by
              • Verified Purchase
              1 found this review helpful
              Nice, but..
              Received the piece I ordered, which was nice. Problem is one of the legs was dented and had a cut in the metal. This damage was not done from shipping as it arrived in a sturdy undamaged box. The damage was found prior to our assembly.
              by
              • Verified Purchase
              too heavy
              I bought this one from home Depot it was delivered today and return today it is extremely heavy for the bag and will not roll easily great idea but too much weight and not enough development into the bag. didn't even get it out of the bag was rolling around in the wheels weren't even turning
              by
              Response from ShelterLogicSupportOct 25, 2019
              Hello, We are very sorry to hear about this! Customer satisfaction is very important to us and we would like to be given the opportunity to make this right. Please give us a call at 1-800-932-9344, we are available 7 days a week. Thank you ShelterLogic
                1 found this review helpful
                I have 3 of Shelter logic 10 by 20 shelters...
                I have 3 of Shelter logic 10 by 20 shelters and 2 of the 10 by 10 pop up tents and will never buy a different brand again!! They are the best!!
                by
                • Verified Purchase
                Could be better for price.
                For the price I expected it to have heavier more durable legs.
                by
                Response from ShelterLogicSupportSep 30, 2019
                Hello,

                We appreciate your feedback and will be using this proactively. Thank you for taking the time to share your thoughts and for choosing Shelterlogic! ShelterLogic
                • Verified Purchase
                4 Star Review
                Rating provided by a verified purchaser
                by
                • Verified Purchase
                Great!!!
                Easy to install and pack! Great ! Use sand for windy days
                by
                Response from ShelterLogicSupportJul 23, 2019
                We are glad to see that you are pleased with your canopy! Thank you for taking the time to share your thoughts and for choosing Shelterlogic! ShelterLogic
                • Verified Purchase
                Not as good as older models.
                Overall good tent. New latches on legs are not a good design. Affects stability in windy conditions. Older carry bag had separate pocket for storage-canopy top, stakes, mallet etc. New bag has no extra pocket. Also bag unzips at bottom only, not entire length as older model. Overall like the tent, just wish the design of frame and bag remained the same.
                by
                • Verified Purchase
                • Recommended
                4 Star Review
                Rating provided by a verified purchaser
                by
                • Verified Purchase
                Yes, very easy...
                Yes, very easy
                by
                • Verified Purchase
                1 found this review helpful
                3 Star Review
                Rating provided by a verified purchaser
                by
                • Verified Purchase
                First time we opened it per instructions 5 of the...
                First time we opened it per instructions 5 of the truss members snapped. After that, it would not work at all. Had to spend 2 hours disassembling it to throw it away. Very poor engineering design.
                by
                Response from ShelterLogicSupportDec 5, 2018
                Hello Scott,
                We are very sorry to hear about this! All of our shelters include a minimum one year warranty and if you experience issues within that time period we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any other questions or concerns please feel free to call us at 1-800-932-9344
                http://www.shelterlogic.com/support/forms/warranty-claim/
                Thank you ShelterLogic
                • Verified Purchase
                2 found this review helpful
                Works excellant, however, you do need 2 people to...
                Works excellant, however, you do need 2 people to set it up.
                by
                • Verified Purchase
                1 found this review helpful
                Color is not holding.
                Color is not holding.
                by
                Response from ShelterLogicSupportOct 23, 2018
                Hello,
                We are sorry to hear you are not satisfied with the life span of your cover. While we hope our customers get the longest life span possible, this can vary based on application, location and the physical elements. We would be happy to discuss the options available with you for replacement. Please give us a call at 1800-932-9344. Thank you ShelterLogic
                • Verified Purchase
                • Recommended
                1 found this review helpful
                Superb construction w/steel frame...light years ahead of the aluminum frame canopies
                Superb construction w/steel frame...light years ahead of the aluminum frame canopies
                by
                Response from ShelterLogicSupportSep 26, 2018
                We are glad to see that you are pleased with your canopy! Thank you for taking the time to share your thoughts and for choosing Shelterlogic! ShelterLogic
                • Verified Purchase
                • Recommended
                10 x 10 checkered pop -up
                I was reasonably happy with the Quality. I have bought other pop-ups made by another company from you, that were much better quality and heavier construction for less.
                by
                • Verified Purchase
                • Recommended
                Easy enough to get out of it's carry bag, but needs more than two people to deploy and set up. Sa...
                Easy enough to get out of it's carry bag, but needs more than two people to deploy and set up. Same thing with taking it down. Other than those issues, it served its purpose.
                by
                • Verified Purchase
                Need to have side curtains. Don't have sny idea how to get them.
                Need to have side curtains. Don't have sny idea how to get them.
                by
                • Verified Purchase
                • Recommended
                Showing 1-30 of 54 reviews

                Frequently Bought Together

                +
                +
                Price: