Customer Reviews for Samsung 24 in. Top Control Dishwasher in Stainless Steel with Stainless Steel Tub
- Stainless steel tub resists staining and improves drying
- Hard Food Disposer eliminates the need to pre-rinse dishes
- Virtually silent - Special insulation reduces noise to 48 dBA
Customer Reviews
Mar 13, 2024
Poor quality racking / rusting quickly
The plastic coating on the racking is coming off in many places after less than 3 years. The metal frames of the racks are rusting in multiple places and have even rusted all the way through in places. The racking is supposed to have a 5 year warranty, but trying to file a claim is almost impossible.
by
Response from SEA CareMar 14, 2024
JohnH, we are saddened by the state of your dishwasher racks. We want to speak to you directly to discuss our options for its fix.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146947484, to help our team pull up your information when you message us.
Have a great day.
-John
Customer review from Samsung USFeb 23, 2024
racks are rusting already
I'm disappointed in this dishwasher. The racks started to rust almost immediately and it is no longer quiet. Aside from that, it cleans ok and looks nice. But with the fact that i'm still paying it off, it's disheartening that it isn't better quality.
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Response from SEA CareFeb 27, 2024
Hello there,
We understand your disappointment with your dishwasher rack. All we want is to get you assisted.
You may get a replacement for your dishwasher's rack with Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday–Friday.
We would love to speak to you to extend our help. Please feel free to get back to us via the following options:
1. Facebo4ok Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146894706) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Customer review from Samsung USSep 20, 2023
Worst dishwasher I've ever seen
This is the worst dishwasher I've ever seen. Dishes come out dirty on every single load. Glasses, bowls, jars, silverware, plates - it doesn't matter. We use Cascade Ultra detergent and Jet-Dri rinse aid. We've run loads of vinegar and dishwasher cleaner through it a dozen times at least. I've removed the bottom filter and cleaned it, but it made no difference. This unit does not have a twist-out filter, so cleaning the filter is a huge hassle. It doesn't even mention doing so in the user manual, so it doesn't appear to be designed with that in mind. In any case, it didn't make any difference.
The unit is about 2 1/2 years old and has been garbage from the day we got it.
Save yourself a headache and buy anything else.
by
Response from SEA CareSep 22, 2023
Good day,
We truly understand what you’re dealing with, and we'd love to help you with this, Parsons.
To help you improve the dishwasher's cleaning performance, please browse through the guide below and click the hyperlink such as "Loading your dishwasher" and "Cleaning the interior of your dishwasher" for further details.
The dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146316907, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USAug 27, 2023
Would not recommend.
This might be the worst dishwasher ever. We thought we’d loving having a 3rd rack for utensils. Our friends have a different brand and love theirs. But our utensils are never clean. Every load 1/2 of the utensils are dirty, oily, etc. We more often than not have dirty bowls and plates too. I typically have to hand wash 1/3 if the entire load after running the dishwasher. We’ve tried many different ways of arranging our items, we make sure not to overload it, we’ve tried different cleaning products, we’ve tried adding more cleaner for the pre wash, etc. We are so unhappy with this dishwasher. We wish we could return it.
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Response from Customer careAug 30, 2023
A dishwasher is a valuable household companion, Beth. Let's gather the necessary information to ensure your dishes come out spotless.
Please see the link below to learn more about the cause of dirty dishes after using the dishwasher and the best tips for preventing it. Kindly select the appropriate scenario for your situation and check the hyperlinks for more details.
Dishes are not clean after dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146219343) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Customer review from Samsung USAug 1, 2023
Garbage
Purchased 2 years ago and apparently the motor died today. Made a huge noise sounding like a garbage disposal so we turned it off and took all the dishes out now it just fills with water and does nothing. It barely got the dishes clean to begin with and now I have a dead unit sitting in my kitchen. Crazy that nothing lasts anymore and everything is out of warranty
by
Response from Customer careAug 7, 2023
Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146113667) to help our team pull up your information.
Have a great day,
-Ernest-
Customer review from Samsung USJul 10, 2023
Don't buy
I bought this model 2 years ago. It does not clean my dishes. We even began rinsing very well before hand. We are careful about how we load it, but still doesn't get the dishes very clean. Don't buy this.
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Response from Samsung CareJul 14, 2023
Hi Stephanie,
It is our pleasure to help you as best as we can with your dishwasher.
We recommend visiting the Samsung link shared below for a dishwasher that doesn't get the dishes very clean. You may skip step number 4 since you properly load the dishwasher.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
To supplement the link shared, please visit page 27 of this model's user manual below for additional steps to take when needed.
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146017204 to help our team pull up your information.
Leo
Customer review from Samsung USJul 10, 2023
Great Value
[This review was collected as part of a promotion.] I bought this a month ago and I love it. The only problem I noticed it sweat inside when not in use. It runs very quite it’s a huge upgrade from the GE I had for 19 years. I literally did a lot of research before buying this dishwasher.
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Customer review from Samsung USJun 12, 2023
Dishwasher motor pump failed in less than 3 years
This dishwasher was newly installed in our remodelled condo when we bought it in Oct. 2020, so this was not our choice of appliances brand. The dishwasher never really worked that well, and it was the whole "wash your dishes before you put them in the dishwasher" game for them to get close to clean. We had a technician come out this weekend (June 2023) when nothing in the upper rack was getting clean. He broke the news to us that the motor pumping the water was working at a 10% capacity and that Samsung does not offer that part for replacement anymore. Needless to say we are extremely disappointed in the quality of a rather expensive dishwasher, and I never thought we would be replacing ours two and half years later. Looking forward to our new Bosch that we know will be FAR superior to this one.
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Response from Samsung Customer CareJun 20, 2023
Hi there, MattSoFlo.
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Customer review from Samsung USJun 12, 2023
It’s okay I guess but seal broke after a few weeks
I bought this in September of 2022 and the seal around the dishwasher started coming loose after the first 3 months. It still works and the dishes come out clean. It’s not terribly noisy and I do like how dry it gets the dishes. The seal is now so bent that I can barely get the bottom rack to come out. I’m in the process of replacing now but installation won’t be covered.
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Response from Samsung Customer CareJun 20, 2023
Hello there.
We are here to assist you with where to find the necessary part needed for your dishwasher.
To check the availability and compatibility of your dishwasher's door seal, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145916234) to help our team pull up your information.
Have a great day
^Camille
Customer review from Samsung USMay 9, 2023
Great features
I am so happy I bought this. Love the clean design and the fact that it opens (silently) after washing to let dishes air dry.
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Customer review from Samsung USMay 4, 2023
Worst dishwasher ever
Worst dishwasher ever. Don’t forget the warranty because you will need it. I’m done wasting money on crappy appliances that don’t work properly or constantly needing repairs. I will hand wash dishes and spend money on better things.
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Response from Samsung Customer CareMay 8, 2023
Good day,
Thank you for your review. We would love to discuss your dishwasher to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145749216, to help our team pull up your information when you message us.
Have a great day.
-John
Customer review from Samsung USApr 18, 2023
Do not purchase - Broke shortly after warranty
Broken shortly after manufactures warranty. I’m not buying Samsung products anymore.
We have had this and the warranty ended 12/31/22. We are now 4 months after the warranty and it is not powering on. The circuit breaker is fine. I tested the electric to the unit with a Klein tool. Checked the wires in the junction box. Has power and still won’t turn on. Unreal that this thing cost this much and I have to pay for repairs.
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Response from Samsung CareApr 24, 2023
An excellent working dishwasher is everything, FranG.
It could be nothing to fret about when your dishwasher doesn't turn on. It could be a tripped circuit breaker or a switch that needs to be flipped.
You may refer to these links and videos:
Samsung dishwasher does not turn on: https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Dishwasher won't start a cycle: https://www.youtube.com/watch?v=CCin9FqQ3xI
The below link is the user manual for your model. Turn the page 27 (Will not start) for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700276, to help our team pull up your information.
Have a great day.
Melardo
Customer review from Samsung USMar 26, 2023
It sings and opens when it is done.
I bought this about 2 months ago. I bought this and installed it in for my parents. My dad is 83 & mom is 63.
They love it. My mom even said it feels easier to load& unload
by
Customer review from Samsung USJan 17, 2023
Sleek design
[This review was collected as part of a promotion.] Had this for 3 months and it's a great piece of machinery,
with plenty of features.
by
Customer review from Samsung USDec 31, 2022
Was nice at first
Bought 6 months ago, worked great for about 4 months now the dishes come out with food stuck in the cups, and soaking wet have to run 3 wash cycles to clean them tried different soap and rinse aids there’s no filter in this unit to clean would not buy again
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Response from Samsung CareJan 4, 2023
We know how important dishwashers are, especially if you clean your dishes between busy schedules, Dakota. Let's go ahead and provide you with tips on washing the dishes.
.
Properly loading the dishwasher can help you have clean dishes. Please see this link for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed. Please see these links for details.
Dishes are not clean after dishwasher cycle - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance
https://www.youtube.com/watch?v=bajCw_H-njg
To get the best performance out of your dishwasher, it's important to use the correct detergent and rinse aid. With the proper care, your dishes will come out sparkling after every wash. Please check this link for details.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00066253/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details.
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Most Samsung dishwashers use condensing dry technology. It means that the water gets really hot and turns into steam. Please check this link for details.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145309387) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer review from Samsung USNov 29, 2022
New addition to remodel
[This review was collected as part of a promotion.] Still trying to figure it out, gotta read the manual. Like the top shelf for utensils, don’t like that my large platters do not fit in the bottom tray with the added third utensil shelf. This is what happens when you have to special order product sight unseen.
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Customer review from Samsung USNov 14, 2022
Worst Dishwasher
I bought this dishwasher in May 2022, and I have yet to be able to run it through one cycle without it stopping. It continuously has the LC code come on and it will not work properly, it makes an extremely loud sound when it’s running, it will not shut off until I unplug it. I am extremely disappointed in this product. I have had Samsung send out a person to fix this dishwasher two times now and it is still not working. Everything they tell me I have to do we get done and it still does not work. This is the worst product I have ever had in dealing with Samsung has not been easy. The warranty on the dishwasher it will be expired before I know it, and I have not even been able to run it through one cycle since I owned this. We have a brand new kitchen with a brand new dishwasher that doesn’t work. Very frustrated customer.
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Response from Samsung CareNov 18, 2022
Hi There,
Addressing your review about the dishwasher is essential to us. Let's have your unit working correctly by following the links below!
Some errors can be resolved on your own with some light adjustments so you can get your dishwasher back in working order again. Learn more here:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
https://www.youtube.com/watch?v=xCY2C3KzdRc
If you receive the error codes LE or LC, moisture is detected where it doesn't belong, even if a leak isn't visible or noticeable. You can check this link below for more information:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
These guides will cover steps that will help eradicate noises in your dishwasher:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
https://www.youtube.com/watch?v=UCU1FVp06MQ
What to do when the Samsung dishwasher doesn't turn off:
https://www.samsung.com/us/support/troubleshooting/TSG01001915/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145162105, to help our team pull up your information.
Have a great day.
^Chrystel
Customer review from Samsung USOct 16, 2022
Awesome dishwasher
[This review was collected as part of a promotion.] I chose this dishwasher for my home based on its sleekness, hidden buttons, and utensil rack. It’s super quiet and the door slightly opens at the end of the cycle to release the heat.
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Customer review from Samsung USJun 24, 2022
Terrible design, 0 customer support
bought this in fall 2019. the dishwasher has a metal piece riveted in, holding the tub seal gasket in place. multiple rivets popped out, and there is no way to fix the dishwasher. terrible design, even according to the repair man samsung sent to diagnose/fix it.
then, the customer support is terrible, they give you an "ecoupon" to use on the website to purchase another dishwasher. the only dishwashers available are the most expensive ones so then you end up paying more than you did for the original dishwasher. but on top of that, none of the dishwashers are actually even available, so my ecoupon for a dishwasher is absolutely useless. do not buy this dishwasher, and avoid samsung products in general in my opinion.
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Response from Samsung CareAug 29, 2022
Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Customer review from Samsung USApr 3, 2022
Love it!
[This review was collected as part of a promotion.] We’ve had the dishwasher almost a year now and absolutely love it! Cleans all our dishes with no issues.
by
Customer review from Samsung USJan 29, 2022
Great features
[This review was collected as part of a promotion.] I bought my samsung dishwasher a few months ago and I’m glad i did
by
Customer review from Samsung USJan 4, 2022
Great dishwasher
[This review was collected as part of a promotion.] I use this about everyday, the product is very strong and most of the time I just need to use the 60 minute quick wash and it still takes out tough stains and grease. The racks are designed well and I love the extra third rack for utensils which works great for chopsticks. Only thing is its a little loud but it is not a big deal.
by
Customer review from Samsung USJan 4, 2022
Love how quiet it runs
[This review was collected as part of a promotion.] I bought this 6 months ago and would purchase it again
by
Customer review from Samsung USJan 3, 2022
Works great!
[This review was collected as part of a promotion.] Best Buy for the money I would recommend to friends and family
by
Customer review from Samsung USJan 3, 2022
Doesn't clean the dishes.
[This review was collected as part of a promotion.] I have been hand washing my dishes for a month now. Three service calls later and there is still visible food on the dishes after 3 hours, power wash and high temp.
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Response from samsungcareJan 10, 2022
Oh no, I'm sorry you had to go through this with your dishwasher. Thank you for sharing this review with us. It looks like the dishwasher is getting certain spots but missing other spots. It is possible this can be fixed with just repositioning your dishes. Check out the link below for a helpful guide. ^Pat
https://www.samsung.com/us/support/answer/ANS00062443/
Customer review from Samsung USJan 3, 2022
Quiet Storm
[This review was collected as part of a promotion.] Best dishwasher ever rolled out! The quiet storm is just that! Cleans dishes crazy clean and crazy quiet! We installed it in one of our 100+ year old cottages and we’re loving it!
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Customer review from Samsung USDec 20, 2021
Dishwasher arrived defective from factory
This dishwasher arrived defective from the factory (the door was not connected internally). According to the Samsung technician and warranty department, the defect on the dishwasher is not covered by the warranty. I would not recommend this dishwasher because of how difficult it has been to get the dishwasher repaired or replaced. After 8+ hours on the phone, I still do not have a resolution from Samsung for my dishwasher.
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Response from samsungcareDec 21, 2021
Sorry to hear this about your dishwasher. You may want to reach out to the e-commerce team for assistance. But since you were, having trouble with phone support. You can try contacting our Social Media team. I'm sure they will be able to point you t the right direction. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144001632
Customer review from Samsung USDec 16, 2021
Poorly Designed
I purchased this dishwasher in February 2020, and in November 2021, the door seal that is welded broke off. This dishwasher is not built to last. It has a poor design and is not built to last very long.
by
Response from samsungcareDec 17, 2021
I understand where you are coming from, and we're happy you took the time to share your experience with us. I see we are still working on fixing your dishwasher with our service repair. If you have any questions about the process, please feel free to contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143990562
Customer review from Samsung USNov 18, 2021
Clean and Dry
[This review was collected as part of a promotion.] My husband decided it was time for new appliances and made the purchase. Now I actually use our dishwasher. There's so many features that give you great options. This really cleans and I like when I need to do a 'quick' wash vs the extended wash and still get clean dishes. I can stack a lot of dishes in and they are still clean and dry. The top rack allow me to put delicate dishes to prevent any damages. I still need to use all of the various options so far so good. The nice sleek design is also a great look.
by
Customer review from Samsung USNov 15, 2021
We updated our kitchen and it’s a great addition.
[This review was collected as part of a promotion.] Does a good job cleaning and drying dishes. I like the upper rack for the flat utensils.
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Customer review from Samsung US
