Customer Reviews for Samsung 1.6 cu. ft. Over the Range Microwave in White-DISCONTINUED
Customer Reviews
Feb 18, 2014
Great for the price
I've had this now for about a week and it heats very quickly! Looks great. I do wish the light underneath was brighter, it's kind of dim. It also starts out pretty loudly and then sounds normal after the first couple of seconds. I'm not sure if that's normal or not? Overall I'm very happy with the microwave and the price was right.
by
Jan 3, 2014
Very spacious and great features.
It is a perfect fit for where it was installed. The Quality of this microwave is wonderful. Works great and is very easy to use. I didn't need any customer service. The shipping was a bit awkward. The young man who brought it to my house turned it upside down and carried it balanced on his head across my yard. This concerned me but it didn't hurt the microwave thank goodness. Awesome product!
by
Dec 10, 2013
Much more options than expected. Absolutely beautiful!
I am very impressed with the inside space and how quickly it heats food up and so evenly tempered.
by
Dec 6, 2013
VERY Happy!!
I spent weeks reading reviews and decided to purchase this Samsung based on the fact that the microwave was easy to use, install, and fingerprints wipe right off (according to some). When I received the unit, I found it VERY easy to install, (not to mention I am an Electrician and have done it 100's of times). but for the size it was relatively light and the directions for use is very simple. Of course, during the install, I had fingerprints all over the front.. and WOW... and little soap and water and GONE!! I love this Microwave!!!
by
Oct 23, 2013
Great Warranty
Bought this Samsung model to replace a Whirlpool one that only lasted three years. It was suspected that the magnetron needed replacement--cost to replace and install is about equal to a new microwave!
This Samsung, however, covers their magnetron for 10 years. Wish we'd bought this one FIRST.
Cooks very quickly; I have had to adjust cooking times down. Very pleased.
Installation charged was too high, so the husband and I installed ourselves. We did it, but it wasn't easy. Halve the price of your installs and then we might consider it.
Looks good, good features, works well. Fits larger dishes, too.
by
Aug 7, 2013
Great Inexpensive Microwave
Looked at plenty of microwaves and finally settled on this one. Arrived in great condition, even fit the mounting bracket and footprint of my old microwave making it that much easier to install. Works well and the default settings are good. My only complaint is sometimes the time is hard to read farther away.
by
Jul 23, 2013
Great microwave at a great price!
We were looking for a smaller stainless steel microwave to fit a tight space and this fit the bill. Nothing fancy - but does the job. Also paid the extra $38 to have it installed and old one hauled away. They had it in and working in under 10 minutes.
by
May 3, 2016
door handle broke
bought it about 2 years ago, the door handle broke and company will not send me a new handle.
by
Response from SamsungMay 27, 2022
Hi maria,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement you can check the warranty coverage here: https://www.samsung.com/ca/support/warranty/
For parts needed you may purchase here:
https://www.samsungparts.com/Default.aspx
if assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:1144545511
^^Ross
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement you can check the warranty coverage here: https://www.samsung.com/ca/support/warranty/
For parts needed you may purchase here:
https://www.samsungparts.com/Default.aspx
if assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:1144545511
^^Ross
Nov 30, 2014
died after 2 years
Worked great for only 27 months - used only for heating up leftovers and popcorn - then completely quit heating food on Thanksgiving Eve. A brand new microwave should last more than 2 years!
by
Response from Samsung CareAug 26, 2022
Hi there,
We are glad to hear that you are using Samsung microwave. We apologize for the inconvenience of the microwave not heating. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking this link for a basic troubleshooting guide:
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144844765) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USOct 23, 2014
RUN!!!
Even though the Samsung fridge (that we bought first) needed repaired within a yr. we decided to get the matching micro and range due to a good sale. It looks nice and all the bells and whistles are nice if you use them, but the first thing we noticed is how loud it was. Then it just randomly started making this zapping noise, but it was never consistant enough to diagnose it. Now after 2 yrs , it just started zapping away every time you turn it on and won't stop. It smells like something is burning. No one in our area will even touch a Samsung product to repair it and of course it is out of warranty. The range is the only one left and the light keeps blinking on and off in it for no reason (new bulb). Evidently Samsung has some electrical issues, and they don't care one tiny bit about customer service. If it says Samsung, I would look the other way !!!!
by
Response from SamsungMay 30, 2022
Hi LlGg,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/SMH1622S/XAA
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144549649
^^Ross
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/SMH1622S/XAA
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144549649
^^Ross
Jul 24, 2014
Good product for the price.
The microwave is functioning well after about a month of use. However, there were problems on the day my contractor installed the microwave because neither the grease filters or the charcoal filter were included in the box. The box appeared to be factory sealed. Fortunately the store where I purchased the microwave was able to provide me with the missing parts.
by
Customer review from Samsung USMay 20, 2014
Would Not Buy this Again
You can not use the timer AND cook in this microwave at the same time; you can not stop the turntable in this microwave. I would not buy another.
by
Customer review from Samsung USMay 20, 2014
Adequate but not great...
Our Samsung over the range microwave SMH1622W 1.6 cu. ft. does the job. A key control to me seems a bit fussy--that is setting the power level. Instead of a straight forward power level button, you have to punch in a time and then set the level. I don't like this feature.
It is also not as powerful as I had expected or as the unit it replaced.
That said, the ventilation fan is even better, the design pleasingly neutral and the likelihood of a long life seems high.
We went with Samsung due to a positive review and overall have not been either thrilled to the max or disappointed.
by
Customer review from Samsung USMar 25, 2014
Excellent All purpose Microwave
This unit works well performing basic heating and defrosting.
The best feature is the look, it enhances the style of our entire kitchen. The nightlight function is great ! would recommend this model.
by
Mar 12, 2014
Good at first
I like the size and functions of this microwave, but only 1 month after purchase it started to have a serious rattle when running. I will be contacting the manufacturer to have it either replaced or repaired.
by
Response from SamsungJul 4, 2022
Hi shaines,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave making a loud rattling noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144661630
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave making a loud rattling noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144661630
Thank you for choosing Samsung. Have a great day.
-Trisha-
Mar 12, 2014
nice price for the features
only thing missing is a user manual for those folks who need help figuring out how it works.
by
Mar 11, 2014
Excellent
Love product, would definitely recommend for purchase.
by
Mar 6, 2014
Love my Samsung
Never thought of Samsung when it came to microwaves. The attention to detail is there. I did not need one with all the bells and whistles, but a model that gave me just what I needed. I got it with this model. Easy to use in all ways!
by
Customer review from Samsung USMar 5, 2014
It's a microwave
What can I say? It's a microwave. Looks nice, works fine. The light is a little dimmer than I would like, but that's about the only negative I can come up with.
by
Mar 4, 2014
Very Noisy
One of the few available that would fit into a preexisting cutout in our granite, this microwave appeared to fit the bill. While it fits great, looks good, and seems to work just fine, it is extremely noisy upon start. The sound indicates that the magnetron is straining and will probably fail soon.
by
Response from SamsungJun 15, 2022
Hi RNBeck.
We appreciate you taking the time to share your experience with your Samsung 1.6 cu. ft. Over the Range Microwave in Stainless Steel noisy upon start. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Also, I have included your warranty for further assistance.
https://www.samsung.com/us/support/warranty/?model=N0021293&modelCode=SMH1622S/XAA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144602361
^Camille
We appreciate you taking the time to share your experience with your Samsung 1.6 cu. ft. Over the Range Microwave in Stainless Steel noisy upon start. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Also, I have included your warranty for further assistance.
https://www.samsung.com/us/support/warranty/?model=N0021293&modelCode=SMH1622S/XAA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144602361
^Camille
Feb 28, 2014
Very Good Product for the money
The features on this microwave are great. The only problem is the stove top lighting that comes with it. The light is not much brighter than a night light.
by
Feb 25, 2014
great product
Nice stainless steel microwave looks great, replaced the old Samsung units that was three years old. Cheaper to buy a new one then to have the old one fixed.
by
Feb 25, 2014
Love the over the range microwave
Love this purchase. We had our old microwave on top of our refrigerator for years and that blew! This finally went on sale so we purchased it and we could not be happier!!! Love it!
by
Feb 22, 2014
Stopped Working after a Year
Broke Down just after the warrenty went out after a year - don't waste your money
by
Response from SamsungMay 16, 2022
Hi Alan,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung microwaves. We truly understand that this causes inconvenience especially if we are heating our favorite dishes. Usually, if your microwave is not working, usually caused by overheating or a low power supply.
Please use these links as a reference for troubleshooting steps :
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144505784
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung microwaves. We truly understand that this causes inconvenience especially if we are heating our favorite dishes. Usually, if your microwave is not working, usually caused by overheating or a low power supply.
Please use these links as a reference for troubleshooting steps :
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144505784
Thank you for choosing Samsung. Have a great day.
-Trisha-
Feb 18, 2014
It's not great.
It's fair.When I heat a cup it heats up at the top level bottom level is still cold you have to stir and heat it up again.not satisfied.
by
Response from SamsungMay 16, 2022
Hi kr1234,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung microwaves. We truly understand that this causes inconvenience especially if we are heating our favorite dishes. Usually, if your microwave is not heating properly, usually caused by overheating or a low power supply.
Please use these links as a reference for troubleshooting steps :
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144505881
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung microwaves. We truly understand that this causes inconvenience especially if we are heating our favorite dishes. Usually, if your microwave is not heating properly, usually caused by overheating or a low power supply.
Please use these links as a reference for troubleshooting steps :
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144505881
Thank you for choosing Samsung. Have a great day.
-Trisha-
Feb 12, 2014
Disappointing
Replaced a 15 yr old (working) GE OTR microwave with this unit, in order to match our new Samsung Flex Duo Oven (which is GREAT). The oven looks classy. This unit is not finished to the same quality of appearance as the stove. It starts with the plastic handle (you have to go to the 1.7 cu ft to get the metal handle). This unit was a step down in quality from my old unit. It was almost impossible to open the door without putting ones entire weight into the pulling action, and the light was dim. The controls are nothing to write home about, with only an "add 30 seconds" button, and no ability to control the power on these 30 second bursts.
I paid for installation (which was not done according to spec, with only a single screw placed into a 2x4), but uninstalled it myself, and shlepped it back to my local home depot, where, with great bureaucratic difficulty ("the online system and our store system don't work well together") they refunded my money. I had to argue for refund of the installation.
by
Response from SamsungAug 2, 2022
Hi SAUL,
We apologize for your experience with the 1.6 cu. ft. Over the Range Microwave in Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Cleaning the door and door seals Always ensure that the door seals are clean and that the door closes properly. Take particular care when cleaning the door seals to ensure that no particles accumulate and prevent the door from closing correctly. Wash the glass door with very mild soap and water. Be sure to use a soft cloth to avoid scratching. If a thin film of water accumulates on the inside or outside of the oven door, wipe it off with a soft cloth. A thin water film can accumulate when you operate the oven at high humidity and in no way indicates microwave leakage.
In case of repairs will be needed, please take note of your warranty coverage:
user manual/warranty on page 22
https://downloadcenter.samsung.com/content/UM/201712/20171229144745415/SMH1611_SMH1622_XAA_DE68-03898A-01_EN-MES.pdf
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit and/ or damage to or loss of the accessory was caused by the customer. Items this stipulation covers include: -
A Dented, Scratched, or Broken Door, Handle, Out-Panel, or Control Panel
A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire Rack User Replaceable Parts may be sent to the customer for unit repair.
If necessary, a Service Engineer can be dispatched to perform service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144758475
Have a great day.
^Charles
We apologize for your experience with the 1.6 cu. ft. Over the Range Microwave in Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Cleaning the door and door seals Always ensure that the door seals are clean and that the door closes properly. Take particular care when cleaning the door seals to ensure that no particles accumulate and prevent the door from closing correctly. Wash the glass door with very mild soap and water. Be sure to use a soft cloth to avoid scratching. If a thin film of water accumulates on the inside or outside of the oven door, wipe it off with a soft cloth. A thin water film can accumulate when you operate the oven at high humidity and in no way indicates microwave leakage.
In case of repairs will be needed, please take note of your warranty coverage:
user manual/warranty on page 22
https://downloadcenter.samsung.com/content/UM/201712/20171229144745415/SMH1611_SMH1622_XAA_DE68-03898A-01_EN-MES.pdf
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit and/ or damage to or loss of the accessory was caused by the customer. Items this stipulation covers include: -
A Dented, Scratched, or Broken Door, Handle, Out-Panel, or Control Panel
A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire Rack User Replaceable Parts may be sent to the customer for unit repair.
If necessary, a Service Engineer can be dispatched to perform service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144758475
Have a great day.
^Charles
Feb 12, 2014
Works great and looks great
I like the melt system and since I had the same brand before, installation was easy. Also home delivery was great.
by
Feb 12, 2014
Wow Everything
Simple unit, should last for years. Clean install and very quick heating of anything that you place in the unit.
by
Feb 6, 2014
Defective Product DO NOT BUY
There is clearly a quality or manufacturing defect with this product. The microwave turns on by itself and the only way to clear it out is to open/ close the door. Appears to be an issue between a sensor in the door and the control panel assembly. This may be a safety issue with the microwave turning on randomly. Nevertheless, Samsung called me and offered to buy this product back (full refund of the selling price). This process is VERY inconvienent on the customer and Samsung levies unacceptable requirements on the customer to complete this process! It is actually unbelievable that Samsung is not flexible for the customer when it is their product that is defective! I'm very disappointed in Samsung in this product and their customer relations department and process. I will never never never buy another Samsung product again. This buyback process has cost me hours and hours of my time...going on a month now. DO NOT BUY THIS MICROWAVE.
by
Response from SamsungAug 2, 2022
Hi Johnston.
We apologize for your experience with the Samsung 1.6 cu. ft. Over the Range, Microwave in Black was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144757746
Have a great day.
^Camille
We apologize for your experience with the Samsung 1.6 cu. ft. Over the Range, Microwave in Black was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144757746
Have a great day.
^Camille
Feb 3, 2014
cannot turn off automatic fan!!
I bought this because it had good reviews but it is the worst microwave i've had. I does NOT have the one touch cooking for the minutes (if you press 1, it starts cooking one minute). also the light has two settings, high and low, which i don't know why you would ever need a low light, if i want the light to turn off, i have to push the button twice, once to get it to low and then to off. But the most annoying thing is the automatic fan. it did not say that on the product specs. it comes on automatically which is annoying enough, even worse, you cannot turn it back off!!! so you are stuck with the fan running, until it decides to turn off eventually!!
by
Response from SamsungJul 27, 2022
Greetings!
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the microwave isn't up to your standards. Your feedback helps us understand where we can take steps to improve our product and service.
The vent fan on your over-the-range microwave is useful for keeping smoke and steam clear from the microwave. It will even turn on automatically if the microwave is getting too hot.
I have shared the Samsung link below that will help you with the microwave fan functions.
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
There are 2 settings for the light as there are customers who wish to have a low light versus a high light. It was included with this in mind to cover most customers that prefer low and high light.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144737769
Leo
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the microwave isn't up to your standards. Your feedback helps us understand where we can take steps to improve our product and service.
The vent fan on your over-the-range microwave is useful for keeping smoke and steam clear from the microwave. It will even turn on automatically if the microwave is getting too hot.
I have shared the Samsung link below that will help you with the microwave fan functions.
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
There are 2 settings for the light as there are customers who wish to have a low light versus a high light. It was included with this in mind to cover most customers that prefer low and high light.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144737769
Leo
