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Customer Reviews for STERLING Accord Seated 36 in. x 48 in. x 74-1/2 in. Shower Kit in White

Internet #202925578

Model #72280100-0

  • 48 in. Shower Module, solid Vikrell material
  • Wallset shower enclosure 72284100 included for easy install
  • Recessed shelves keep cleansing solutions within arm's reach

Customer Reviews

  • 3.7
    out of 884 reviews
  • 78% recommend this product
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Showing 1-30 of 884 reviews
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This unit is great. Very easy to install
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  • Verified Purchase
Product was good. Delivery company sucked. Tried hiding damaged boxes behind others.
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5th time is the charm
I order this unit 5 times and finally got one that was usable. The packaging from the manufacturer is inadequate and the handling between the factory and the store must be brutal. Broken corners, cracked shelves, forklift holes in the boxes. One of the panels wasn’t even covered by a box, it was taped to what was left of the box. The panels didn’t fit properly and required sanding to clean up the “flashing” in the pivot at the top and along the edges to mate correctly.
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  • Verified Purchase
1 found this review helpful
This shower began to crack, badly, around the shelving within...
This shower began to crack, badly, around the shelving within 3 weeks of installation. Each shelf was only holding 1 standard sized bottle of shower supplies (shampoo, conditioner, and body wash) so there is absolutely no reason for it to crack. We contacted about warranty and were told that, once installed, there was nothing they could do. This is possibly the worst purchase I have ever made. We only bought it because it was the only shower we could find to fit the needed measurements of our 3 walled alcove. The worst part is that, because we can't find another shower kit to fit in the alcove, we are stuck trying to patch these cracks or buying another of the same, which we certainly won't do.
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Response from Sterling Product ExpertMay 29, 2023
Hello Sarah, my name is Kassi with Sterling. I am sorry for the issues you encountered with your K-Accord unit cracing. As the manufacturer, we are very interested in providing consumers with a quality product that delivers the expected performance. Anytime we hear of issues encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. Please contact our customer service team at 800-456-4537 M-F from 8AM-5PM CST so we may gather more information and find a resolution for you. We look forward to hearing from you soon! -Kassi D., Sterling Customer Service
  • Verified Purchase
1 found this review helpful
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  • Verified Purchase
There was a small crack on top part of one...
There was a small crack on top part of one the side wall. Drywall cover most of it.
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Response from Sterling Product ExpertMay 4, 2023
Randy, my name is Jessica with Sterling Customer Service. I am sorry to hear your Accord wall set was received cracked. This is nothing you should expect when you choose Sterling. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Sterling Customer Service.
  • Verified Purchase
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  • Verified Purchase
Four piece shower kit with seat
It had forklift holes through the top of it. I sent it back and got a refund and reordered. And the second one had a crushed corner. I ran out of time and money. So i am going to get a fiberglass repairman to repair it.
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Response from Sterling Product ExpertApr 26, 2023
Benny, my name is Jessica with Sterling Customer Service. I am sorry to hear your Accord shower kits have been received damaged. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to hear more about your experience and aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Sterling Customer Service.
  • Verified Purchase
1 found this review helpful
My shower came early no damage, the only thing i...
My shower came early no damage, the only thing i have to say is you might have to do alittle trimming on the back panel groove where the side panels connect to get them to fit correctly other than that im completely happy with my purchase
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I'm rating this poor because when the package was opened,...
I'm rating this poor because when the package was opened, the sidewalls of the shower were in pieces.
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Response from Sterling Product ExpertApr 12, 2023
Hi Barbara, my name is Meli with Sterling. I am sorry to read the side walls arrived damaged. Items purchased on homedepot.com or directly through The Home Depot can be returned to the store. Please bring your shipment confirmation email, order confirmation email or packing slip for ease of return. Most products have a 90-day-from-purchase return policy. Your local Home Depot store will be able to help you process a return and order a replacement. I apologize for any inconvenience this has caused, if we may be of further assistance, please contact our customer care team at KohlerCustServ@kohler.com. We are here to help. Sincerely, Meli A., Kohler Customer Service
  • Verified Purchase
2 found this review helpful
I was unaware that this item was part of a...
I was unaware that this item was part of a shower unit and not a stand alone. I feel deceived
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I love this shower base. The size is perfect. The...
I love this shower base. The size is perfect. The detachable seat makes it easier to sit and scrub my feet.
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The shower was smashed up when i trued to pick...
The shower was smashed up when i trued to pick it up! It was horrible. I traveled 1.5 hours to get this. I also asked to speak to the manager and was lied to about that.
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Response from Sterling Product ExpertMar 16, 2023
ADAM, my name is Jessica with Sterling Customer Service. I am sorry to hear your Accord shower kit was received damaged. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Sterling Customer Service.
  • Verified Purchase
1 found this review helpful
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Great product
Purchased shower set based on recommendation of person that did the install. We are verry happy with the product.
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The shower base and surround are good quality and installed...
The shower base and surround are good quality and installed well! I would recommend.
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This is a very well made , high quality 4-piece...
This is a very well made , high quality 4-piece unit. Well thought out instructions, good diagrams. The new material that it is made from. Outstanding. I would buy again.
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Some issues
Unfortunately, my shower came with a few cracks on the wall units. I had my contractor there so I could not be without a shower to wait for a new one. Disappointed in the white color. I bit dingy and it does not match my white tile and vanity, toilet, walls. All in all I do like the removable seat. Was a bit difficult to snap the walls into place.
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Received and opened at jobsie and it had several cracks...
Received and opened at jobsie and it had several cracks in the shower. So I will have to use a shower repair kit to fix cracks.
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Response from Sterling Product ExpertFeb 10, 2023
Hello, this is Sarah with Sterling Plumbing. I am very sorry to hear your Accord shower set arrived damaged. We recommend contacting your point of purchase directly to set up an exchange. Please email our team directly at KohlerCustServ@kohler.com for additional assistance. Thank you. -Sarah S. Kohler Customer Service
  • Verified Purchase
2 found this review helpful
Like the size and construction
It had two fair size chips in the back panel that where not evedent until it was comptly unboxed.
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Large shower base
Great size at 36" x 60". Removable seat is handy.
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Showing 1-30 of 884 reviews

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Price:
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Wall Installation Type

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