This carpet looked beautiful online and when first rolled it out but it still has creases in it f...
This carpet looked beautiful online and when first rolled it out but it still has creases in it from being folded even 2 weeks later!! It sheds and pills like crazy. When I vacuum it the fibers coming off cover the vacuum. There's a bare spot on one edge shown in the photo. It's not what I expected at all.
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Response from SAFAVIEH Product ExpertMay 27, 2021
Thank you for your review. Creases of rugs can happen. There are few suggestions you may want to consider to reduce this: • Back rolling/ Reverse rolling the rug (leave it back rolled for 48-72 hours)- place heavy furniture on rug while back rolled/ reverse rolled to keep it from unraveling • Use indoor rug/carpet tape-tape down corners of the rug to secure and flatten the ends of your rug. • Use a rug pad to prevent slipping and sliding • Use a rug gripper for hardwood flooring • Vacuum the rug where the creases are located • Simply allow ample time for your rug or runner to settle *These creases/waves/bumps will normally flatten-out on their own so in most cases you can simply allow ample time for your rug or runner to settle. If you’ve tried all of these suggestions, and this did not remove the creases or flatten the ends, I would strongly advise you to can get in touch with the vendor you purchased from for a return. Please be aware that vendors have their own return policy’s, please reach out to your vendor and see if you are able to return/exchange/replace/ this rug. Please remember these creases are not permanent! Please also note Shedding is common in all Wool Rugs. What happens is there is loose wool and this will fall out. The most shedding will occur in the first few months. Over time, this will be less and less but it will still continue. This is also mentioned on the back label of your rug
May 31, 2018
Dining room area rug
It was hard to find an 8x8 area rug, but this one is nearly perfect. The color is spot on. I did imagine the pattern would be a smaller scale.
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Recommended
Oct 25, 2017
The rug is pictured in a gorgeous shade of blue. However , it is not that color at all. It is nav...
The rug is pictured in a gorgeous shade of blue. However , it is not that color at all. It is navy blue instead of the soft blue that’s pictured. That makes it very difficult when you’re choosing a rug. It Has to be the color shown or you may as well close your eyes and choose a color. I was disappointed with color shown and actual color received. The rug itself was nice quality for the price.
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Recommended
Dec 7, 2016
HAND TUFTED!!
This beautiful rug is 100% wool and hand tufted in India. It is one-half inch tall and tightly woven which gives it a soft bouyant feeling underfoot. The rug arrived well made and “clean” meaning no need to vacuum to remove loose bits before using. The color is blue. Ordering area rugs on-line is always challenging because of the differences in monitors but when the maker says it is blue and it actually is blue, that's a good thing! I did not use the recommended rug pad to keep it from shifting and sliding because there is a loveseat and couch holding it down. I am very impressed with beautiful rug and do not hesitate to give it five stars.
This is a very well made wool rug. I love walking barefoot on it. Thick and very plush and densely made. The backing is well made also to keep it from unraveling. The overall color is consistent throughout and the border is consistent all way around. I could not detect any pattern flaws. The overall color is rich and consistent. The pictures I included are a little washed out due to the flash. Looks better in person. My wife and I are really impressed with the rug. Really enhances the look of our living room.
Just over a year ago, I bought a cabin adjacent to the Blue Ridge Parkway in North Central NC. It came with a wood stove made in Atlanta, which was anything but air tight and sent a lot of the heat up the chimney. The interior and exterior of the cabin are earth tones, contrasted by the natural pine finish of tongue and groove "knotty pine" planks lining the walls and ceiling in the two bedrooms, and the inner wall of the "great room" (combined kitchen, parlor and inner living room).
I wanted to replace the wood stove with the same brand but a smaller model of a soapstone stove I had in my house in the lower Hudson River valley of NY before moving to NC 5 years ago, as I liked the blue-green hue of the stone, and now it was available with a "Seafoam" blue majolica enamel trim. The great room needed brightening up, and this was exactly the stove to do it.
The floor gets fairly cold in the winter, so when Home Depot offered a sale on area rugs in August, I reviewed all 6' x 9' products - the perfect size for the oval dining room set - and stopped when I saw the Safavieh "Heritage Blue/Blue" (internet number 205638418) as it was the perfect complement to the soapstone and trim of this wood stove.
The Heritage is a very dense, well made carpet, with vibrant colors in fluorescent lighting, and the wool construction will no doubt keep my feet warm on those snowy winter evenings. Combined with the "Thin Profile" non-slip rug pad (internet number 203173558), it offers a very comfortable cushion feel, without being overly thick.
After placing the rug pad, then locating the Heritage carpet over it, I took a photo with my iPhone, but had to take a separate photo of the stove since the iPhone flash is not very strong. The exterior photo was taken at the end of January, and being born and raised in western NY state, I miss the white stuff now that I am in the Triad area where I work (High Point).
As an added bonus, the price of the carpet was reduced online an additional 5% (to an already 20% reduction) after I had ordered it, and when I went to pick up the carpet and pad, the store associate in customer pickup went the extra mile to call Home Depot Online and arrange for them to credit my account for the difference. A huge thanks goes out to Home Depot for the beautiful carpet addition to my cabin, and to the store associate that went out of her way to help save me money. These are another reminder of why I shop at Home Depot, and not Lowes.
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Verified Purchase
Recommended
May 10, 2023
It came with a hole in it. - I returned...
It came with a hole in it. - I returned it.
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Response from SAFAVIEH Product ExpertMay 12, 2023
We’re sorry that your new rug arrived damaged. We appreciate that you listed the issues and notified us of your concerns. This is not a typical issue for Safavieh rugs and likely damaged in transit. We're sorry about your dissatisfaction, and your feedback has been addressed with our Team. Please feel free to contact Safavieh Client Service Team if you have any questions - https://safavieh.com/contact. Thank you for bringing this to our attention.
Verified Purchase
Mar 15, 2023
Matched my living room valances perfectly!...
Matched my living room valances perfectly!
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Response from SAFAVIEH Product ExpertMar 16, 2023
Thank you for your insightful review! We are pleased to hear that you are happy with your purchase and hope you will consider the Safavieh brand in your future home decor purchases!
Verified Purchase
Dec 14, 2022
The rug quality was great but the color represented on...
The rug quality was great but the color represented on line wasn’t close to the actual product so we returned it.
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Verified Purchase
Jun 8, 2022
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Verified Purchase
May 19, 2022
The teal/blue colors in the rug on the website was...
The teal/blue colors in the rug on the website was not an accurate representation of the actual rug. The rug I received was a country blue that did not match my decor at all. Had to return rug.
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Response from SAFAVIEH Product ExpertMay 24, 2022
Thank you for your review, we apologize that you are dissatisfied with our product's color. We strive to assure that our products meet all customers’ expectations. We will make every effort to ensure that the quality of this product reflects our high standards. Please feel free to reach out to our Client Service Team - https://safavieh.com/contact if you have any questions.
Verified Purchase
Apr 5, 2022
Very nice!
Nice quality. Price was about average. Color as expected. Would definitely recommend.
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Response from SAFAVIEH Product ExpertMay 24, 2022
Thank you for your positive review! We’re glad to hear that you are happy with your purchase. We thank you for your positive feedback and we hope that you will consider the Safavieh brand in the future!
Verified Purchase
Feb 22, 2022
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Verified Purchase
Jan 12, 2022
Great rug, great price!
Very high quality. Colors are vibrant. We bought 3 other rugs and this one is our favorite.
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Response from SAFAVIEH Product ExpertJan 14, 2022
Thank you for your review! We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!
Verified Purchase
Recommended
Dec 23, 2021
pretty rug.. colors are brighter than the pic....
pretty rug.. colors are brighter than the pic.
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Response from SAFAVIEH Product ExpertDec 28, 2021
Thank you for your review! We are pleased to hear that you are happy with your purchase. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!
Dec 18, 2021
I love the colors and thickness of the rug. ...
I love the colors and thickness of the rug. It’s still “shedding” because it’s wool so I hesitated giving it an excellent. But that being said I love my rug.
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Response from SAFAVIEH Product ExpertDec 28, 2021
Hello - Thank you for your review. Shedding is common in all Wool Rugs. What happens is there is loose wool and this will fall out. The most shedding will occur in the first few months. Over time, this will be less and less but it will still continue. This is also mentioned on the back label of your rug. If you are not satisfied with your purchase or still concerned of the shedding, we recommend contacting the retailer you purchased from directly to initiate the return or exchange process. If needed the retailer will assist further. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!
Apr 26, 2021
I bought this to match the 10' x 14' rug. The shedding of this and the larger one is unbelievable...
I bought this to match the 10' x 14' rug. The shedding of this and the larger one is unbelievable. Looks are deceiving as online they both look really nice, but when vacuuming little fibers come off and stick to the vacuum. I love the colors but would not recommend because of the materials used to make these rugs. Fortunately the oval rug didn't have wrinkles in to like the large one did that haven't straightened out after 2 weeks. I don't expect these rugs to last very long.
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Response from SAFAVIEH Product ExpertAug 10, 2021
Hello - Thank you for your review. Shedding is common in all Wool Rugs. What happens is there is loose wool and this will fall out. The most shedding will occur in the first few months. Over time, this will be less and less but it will still continue. This is also mentioned on the back label of your rug
Jan 29, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SAFAVIEH Product ExpertAug 31, 2021
Thank you for your review! We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!
Verified Purchase
Dec 20, 2020
This is a beautiful plush quality rug with gorgeous colors. We were very happy with it!!!
This is a beautiful plush quality rug with gorgeous colors. We were very happy with it!!!
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Response from SAFAVIEH Product ExpertSep 22, 2021
Thank you for your review! We are pleased to hear that you are happy with your purchase. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!
Verified Purchase
Recommended
Oct 8, 2020
Nearly exactly as pictured. There is always going to be...
Nearly exactly as pictured. There is always going to be a little color variation when making purchases like this. Even the fluorescent lighting in a showroom is going to make colors appear different than they will at home and that's not taking into account the additional color shift from computer monitor color adjustments. We're very pleased.
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Response from SAFAVIEH Product ExpertOct 7, 2021
Thank you for your review! We are pleased to hear that you are happy with your purchase. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!
The Safavieh Heritage Blue rug ordered is fine. We...
The Safavieh Heritage Blue rug ordered is fine. We were a little surprised it was a darker hue than what is depicted but we are satisfied and it does meet our immediate need.
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Verified Purchase
Jun 15, 2020
Rug is beautiful. Very thick and beautifully made. Wish I could keep it but colors don't work in ...
Rug is beautiful. Very thick and beautifully made. Wish I could keep it but colors don't work in my room.
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Recommended
Jun 9, 2020
This area rug exceeded my expectations for quality of materials and workmanship. It was delivere...
This area rug exceeded my expectations for quality of materials and workmanship. It was delivered on time and in perfect condition. We are very pleased with our purchase.
This is a beautiful rug. It is well made and feels comfy and thick under your feet. I was nervous to order a rug online, but the colors were true to the picture and there was no chemical smell! I'm very happy with this purchase.
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Verified Purchase
Mar 7, 2019
Color was duler and not as shown. Did not match my furniture, so rug was returned.
Color was duler and not as shown. Did not match my furniture, so rug was returned.