Customer Reviews for SAFAVIEH Amherst Dark Gray/Beige 9 ft. x 12 ft. Border Multi-Trellis Area Rug

Thank you for your review, we apologize that you are dissatisfied with our product. We strive to assure that our products meet all customers’ expectations. We will make every effort to ensure that the quality of this product reflects our high standards. Please feel free to reach out to our Client Service Team - https://safavieh.com/contact if you have any questions.

Thank you for your kind review! We are pleased to hear that you are happy with your purchase. We would love it if you would express your style with us on our website, just submit a photo of your new product, link provided https://safavieh.com/express-your-style. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!

Thank you for your review, we apologize that you are dissatisfied with our product. We strive to assure that our products meet all customers’ expectations. We will make every effort to ensure that the quality of this product reflects our high standards. Please feel free to reach out to our Client Service Team - https://safavieh.com/contact if you have any questions.

Thank you for your positive review! We’re glad to hear that you are happy with the color and quality of your item. We thank you for your positive feedback and we hope that you will consider the Safavieh brand in the future!

We are pleased to hear that you are happy with your purchase. We thank you for your business and hope you will consider the SAFAVIEH brand in your future home decor purchases!

Thank you for your review, we apologize that you are dissatisfied with our product. We strive to assure that our products meet all customers’ expectations. We will make every effort to ensure that the quality of this product reflects our high standards. Please feel free to reach out to our Client Service Team - https://safavieh.com/contact if you have any questions.

Thank you for your positive review! We’re glad to hear that you are happy with your purchase. We thank you for your positive feedback and we hope that you will consider the Safavieh brand in the future!

Thank you for your review! We are pleased to hear that you are happy with your purchase. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!

Hello, Thank you for your review. Please be advised color is subjective. Please be aware there may be a dye lot variance. Rugs from different production timeline will look slightly different when compared next to each other. Due to differences in monitor size & screen resolution, rugs may appear slightly different in your browser than they do in person.

Thank you for your review. Please reach out to us at https://safavieh.com/contact with pictures of the damage. We hope to hear from you soon!

Thank you for your review! We are pleased to hear that you are happy with your purchase. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!

Thank you for your review! We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!

Thank you for your review! We are pleased to hear that you are happy with your purchase. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!

Thank you for your review! We are pleased to hear that you are happy with your purchase. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!

Thank you for your review. Creases of rugs can happen. There are few suggestions you may want to consider to reduce this: • Back rolling/ Reverse rolling the rug (leave it back rolled for 48-72 hours)- place heavy furniture on rug while back rolled/ reverse rolled to keep it from unraveling • Use indoor rug/carpet tape-tape down corners of the rug to secure and flatten the ends of your rug. • Use a rug pad to prevent slipping and sliding • Use a rug gripper for hardwood flooring • Vacuum the rug where the creases are located • Simply allow ample time for your rug or runner to settle *These creases/waves/bumps will normally flatten-out on their own so in most cases you can simply allow ample time for your rug or runner to settle. If you’ve tried all of these suggestions, and this did not remove the creases or flatten the ends, I would strongly advise you to can get in touch with the vendor you purchased from for a return. Please be aware that vendors have their own return policy’s, please reach out to your vendor and see if you are able to return/exchange/replace/ this rug. Please remember these creases are not permanent!

Thank you for your review. Creases of rugs can happen. There are few suggestions you may want to consider to reduce this: • Back rolling/ Reverse rolling the rug (leave it back rolled for 48-72 hours)- place heavy furniture on rug while back rolled/ reverse rolled to keep it from unraveling • Use indoor rug/carpet tape-tape down corners of the rug to secure and flatten the ends of your rug. • Use a rug pad to prevent slipping and sliding • Use a rug gripper for hardwood flooring • Vacuum the rug where the creases are located • Simply allow ample time for your rug or runner to settle *These creases/waves/bumps will normally flatten-out on their own so in most cases you can simply allow ample time for your rug or runner to settle. If you’ve tried all of these suggestions, and this did not remove the creases or flatten the ends, I would strongly advise you to can get in touch with the vendor you purchased from for a return. Please be aware that vendors have their own return policy’s, please reach out to your vendor and see if you are able to return/exchange/replace/ this rug. Please remember these creases are not permanent!

Hi there! We are pleased to hear that you are happy with your purchase. We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!