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Customer Reviews for Pleasant Hearth Fenwick Small Glass Fireplace Doors

Internet #202325816

Model #FN-5700

Store SKU #1000599097

  • Glass doors reduce cool air and heat loss up the chimney by 90%
  • Cabinet-style doors close with easy-catch magnets
  • Rigid mesh fireplace screen panels

Customer Reviews

  • 4.7
    out of 753 reviews
  • 96% recommend this product
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Showing 1-30 of 753 reviews
Very disappointed
Just bought this product and I am very very disappointed. Just opened it out of the box (which was very well packed) and it has touch ups on it, right in the middle. I cannot believe you sell a $600 product as a brand new with touch ups on it. The quality of the product is very poor and there is no quality control on this company. I understand if they didn't see the defect, but seeing it and doing a touch up and selling it as brand new is totally disrespectful, like they do not give a dime on their customers. I would give them zero stars if possible. Shame. I will never buy again from them and never recommend this brand. I will let all my friends know not to buy from them. And for Home Depot: I can't believe you work with such unprofessional company
by
Response from GHP Group Inc. SupportNov 14, 2022
Hello, We are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have alerted the team of the issue you faced, and they are eager to provide a solution for you. Please reach out by phone at 877-447-4768 or email here customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
    Beautiful fireplace
    Beyond expectations. I put it by myself with the help of my 8 year old daughter just for her to hold it while I screw it in place. Easy peasy. Watch the you tube video on how to install
    by
      • Recommended
      Relatively easy to put on fireplace. Directions were very clear. The door itself is beautiful, a...
      Relatively easy to put on fireplace. Directions were very clear. The door itself is beautiful, and really fits with the brick. It is perfect!
      by
      • Verified Purchase
      • Recommended
      Extremley pleased!
      I absolutley love my fireplace doors. Very easy to install and it really makes my fireplace stand out beautifully. Extremley well made.
      by
        • Recommended
        Package was received in good condition and well packed. Upon unwrapping and removing the fire pla...
        Package was received in good condition and well packed. Upon unwrapping and removing the fire place insert I noticed a few scratches on the front door that appeared to have been repaired by a sharpie. The item doesn’t appear to have been opened and returned so I can only imagine that this passed quality control... Needless to say it looks horrible and I will be returning.
        by
        Response from GHP Group Inc. SupportJan 9, 2023
        Hello, We are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have alerted the team of the issues you faced, and they are eager to provide a solution for you. Please reach out by phone at 877-447-4768 or email here customerservice@ghpgroupinc.com . Thank you! - GHP Group ghpgroupinc
          1 found this review helpful
          I love this Fireplace Door, it looks great!! I know price might be little high but worth it.
          I love this Fireplace Door, it looks great!! I know price might be little high but worth it.
          by
          • Verified Purchase
          • Recommended
          Fireplace doors were just as described. Installing was fairly easy . Everything needed for instal...
          Fireplace doors were just as described. Installing was fairly easy . Everything needed for installation was included. Very happy with overall look and functionality.
          by
          • Verified Purchase
          • Recommended
          Beautiful!
          Beautiful!
          by
          • Verified Purchase
          • Recommended
          Beautiful! Well made, sturdy. Really improved the look of the fireplace and cut the drafts. It ac...
          Beautiful! Well made, sturdy. Really improved the look of the fireplace and cut the drafts. It actually improved the draw and we don't have as much down draft as before Definitely a good purchase!
          by
          • Verified Purchase
          • Recommended
          Love this... looks perfect on our refaced fireplace....
          Love this... looks perfect on our refaced fireplace.
          by
          • Verified Purchase
          I was very pleased with the quality in craftsmanship on this unit. It arrived without any blemish...
          I was very pleased with the quality in craftsmanship on this unit. It arrived without any blemishes, or missing parts, and within the specified shipping window. It was a breeze to install with the included hardware, which was a concern since the fireplace opening used steel rebar instead of a lentil for the opening's support. Many compliments have been received on the new retrofit, so that's always a good start. The fireplace has a tendency to allow some smoke to enter the house when smoldering. Now I can just close the doors to prevent that from happening, even though the company states in all caps that the doors should never be closed during a fire. Use your judgement. If the screen is not hot while the fire is going, then the doors can likely be closed without damage to the glass windows. It's worked perfectly.
          by
          • DIY
          • Verified Purchase
          • Recommended
          Very good quality finish and sturdy construction, price is decent. My favorite feature is that th...
          Very good quality finish and sturdy construction, price is decent. My favorite feature is that the doors open 180 degrees and the screen is solid. I used this product to replace an older door with flexible screen that I dislike because it used to get stuck. The only low is that the color is way darker than the advertised product. The door was first installed as per the instructions and the tile worked around it, otherwise it wouldn't cover the gaps.
          by
          • Verified Purchase
          • Recommended
          This fireplace screen went way past my expectations. Its not only beautiful, but a perfect fit. ...
          This fireplace screen went way past my expectations. Its not only beautiful, but a perfect fit. The price was very reasonable.
          by
          • Verified Purchase
          • Recommended
          Super easy installation and it looks so lovely. I have not had a fire going yet but it seems to b...
          Super easy installation and it looks so lovely. I have not had a fire going yet but it seems to be very durable.
          by
          • Verified Purchase
          • Recommended
          Looks great... Easy instructions. Arrived on time and packaged well. It adds a bit of elegance ...
          Looks great... Easy instructions. Arrived on time and packaged well. It adds a bit of elegance to our fireplace. I can't help but to look at it when I walk by. I'm very pleased with it's appearance.
          by
          • Verified Purchase
          • Recommended
          High quality, fits very well. Easy install. I would recommend to others.
          High quality, fits very well. Easy install. I would recommend to others.
          by
          • Verified Purchase
          • Recommended
          Very easy to install, looks beautiful and the insulation keeps the drafts out.
          Very easy to install, looks beautiful and the insulation keeps the drafts out.
          by
          • Verified Purchase
          • Recommended
          Looks great and was easy to install
          Looks great and was easy to install
          by
          • Verified Purchase
          • Recommended
          This is just what I was looking for! I've lived with an open fireplace for years and wanted somet...
          This is just what I was looking for! I've lived with an open fireplace for years and wanted something elegant to fill in the large hole. Extremely fast shipping and it was protected so well due to packing. My husband said the step by step instructions were elementary style easy and he had it installed in less than 15 minutes. Depending on how the light hits it, sometimes it appears darker than what I had originally wanted but it is beautiful anyway. Home Depot has a winner in this one!
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Needed to replace our fireplace door and was searching for an old world look. Seen many online an...
          Needed to replace our fireplace door and was searching for an old world look. Seen many online and decided on the Fenwick from HomeDepot. Ordered it and it came within days. Very impressive. Not only did it ship fast but was quite happy with the construction. Installation was a breeze and my wife and I love it! Thank you! Dave & Lynda
          by
          • Verified Purchase
          • Recommended
          Product was as described. Quality product. Easy to install. Looks great on our fireplace. The col...
          Product was as described. Quality product. Easy to install. Looks great on our fireplace. The color is definately darker then advertised but as others had mentioned that in their reviews we got what we expected. Glad we didn't go with the black.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          I love my glass door color is perfect for my living room. The only problem is the size is no righ...
          I love my glass door color is perfect for my living room. The only problem is the size is no right, they live a little gap in the sides.
          by
          • Verified Purchase
          • Recommended
          Oberall good product and style. Replaced old brass doors and gave fireplace a fresh look.
          Oberall good product and style. Replaced old brass doors and gave fireplace a fresh look.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Easy to install and looks beautiful...even keeps the grandkids out.
          Easy to install and looks beautiful...even keeps the grandkids out.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Fit perfectly. Instructions were a little difficult though. ...
          Fit perfectly. Instructions were a little difficult though.
          by
          • Verified Purchase
          1 found this review helpful
          Had to make it fit. I have a 22 inch opening. But I made it look great.
          Had to make it fit. I have a 22 inch opening. But I made it look great.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Easy install and looks absolutely amazing.
          Easy install and looks absolutely amazing.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Love the look of this on our fireplace; pretty easy...
          Love the look of this on our fireplace; pretty easy install.
          by
          • Verified Purchase
          1 found this review helpful
          Looks nice, but a challenge to install for my type of fireplace. The top anchors had to be modifi...
          Looks nice, but a challenge to install for my type of fireplace. The top anchors had to be modified to fit my lentil bar. The bottom anchors would not properly secure the corners because the fireplace door is not supported by a hearth, so I created support "feet" made from two pieces of angle iron, one in each corner, which were drilled and bolted to the door, and screwed to the firebox floor to secure the door in place and supporting the door's weight. The insulation in the sides tends to fall out the bottom, so I doubled the insulation at the top to make it a tighter fit at the top corners of both sides of the frame. The door would have been easier to install if my fireplace had a hearth to support the weight of the door. Overall, the door looks great, is well constructed, and the doors and screens operate well.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Products made very well. Easy to install. I would recommend this product to anyone in need of fi...
          Products made very well. Easy to install. I would recommend this product to anyone in need of fireplace doors. However, I do not know how to keep insulation against fireplace frame.
          by
          • Verified Purchase
          • Recommended
          Showing 1-30 of 753 reviews

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          Features

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          Glass Thickness (in.)

          0.1875

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          Fireplace Opening Height (In.)

          29.5

          32.5

          32.5

          32.5

          Fireplace Opening Width (In.)

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