Hello,
Thank you for your review. We would love to try to make this right for you. It looks like you did not care for the product, if you would like to try a different Nite Ize KeyRack, we would be happy to send you one to try under our Worry Free Guarantee. If you have further questions, please contact Customer Service at info@niteize.com or 800.678.6483 M-F 8 AM – 5 PM MST.