Thank you very much for your feedback, Mel. We sincerely apologize to hear about this situation, and this issue is certainly something we do not expect or like to hear. We do generally recommend and prefer our customers to file a warranty claim that way we can replace the unit and not have the customer fix these issues on their own for their convenience. I have reached out to you for more information to see if there is anything we can do to assist you with this situation. If you have any additional questions, please don’t hesitate to contact us directly at 800-663-3667 from 9:00AM to 5:00PM EST. Sincerely, Masonite